Problems owners report
Complaints filed with NHTSA about the 2020 Ford Explorer Intercept Hybrid, by the system named in each complaint. One complaint can name several.
- Power train2
NHTSA ODI complaints (public domain) · updated 23 Oct 2026 · 0 injuries and 0 deaths reported
Recalls
Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer Police FHEV, Explorer Police 3.3L, and 2020-2022 Explorer 2.3L RWD, 3.0L PHEV, 3.3L FHEV, and 3.0L ST GAS vehicles. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.
NHTSA recalls · summaries in NHTSA's own words
Service bulletins
What Ford told its dealers about the 2020 Ford Explorer Intercept Hybrid: known faults, fixes and updates.
| Bulletin | Summary |
|---|---|
| 10240743 | The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information. |
| 10236587 | 2020-2023 Explorer/Aviator/Police Interceptor Utility Hybrid vehicles may exhibit a charging system warning in the message center and/or illuminated battery lamp with DTC B11D9 present in the body control module (BCM). Refer to Workshop Manual (WSM), Section 414-01, Pinpoint Test C for diagnosis and repair. If the 125 amp fuse on the 14300 wire harness at the auxiliary battery is open, do not replace a complete wire harness to obtain this fuse. The 125 amp fuse (service part number JU5Z-14526-A) is now available separately for service. If the 125 amp fuse is ok, check C1168 connector / SBF08 c |
| 10216461 | 2020-2021 Police Interceptor Utility vehicles equipped with a 3.3L Duratec, 3.3L Duratec Hybrid, or 3.0L EcoBoost engine have a module programming update that allows the operator to command a virus reducing heating procedure that, when combined with Centers for Disease Control and Prevention (CDC) guidelines, helps reduce virus counts inside the interior of Police Interceptor Utility vehicles. Follow the Service Procedure to perform the virus reducing heating procedure. |
NHTSA manufacturer communications (public domain)
NHTSA investigations
Pedestrian alert sounds
NHTSA Office of Defects Investigation