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CarsLore / Ford / Redundant C-MAX Hybrid / 2013

2013 Ford Redundant C-MAX Hybrid

120 owner complaints. 2 recalls, 25 service bulletins.

120complaints · 5 crashes, 0 fires
2recalls
25manufacturer bulletins
32,000 mimedian mileage at failure

Problems owners report

Complaints filed with NHTSA about the 2013 Ford Redundant C-MAX Hybrid, by the system named in each complaint. One complaint can name several.

  • Electrical system49
  • Engine17
  • Power train15
  • Steering15
  • Structure13
  • Latches/locks/linkages11
  • Unknown or other8
  • Service brakes7
  • Air bags6
  • Fuel/propulsion system5

NHTSA ODI complaints (public domain) · updated 23 Oct 2026 · 5 injuries and 0 deaths reported

Recalls

13V303000 · Structure10 Jul 2013 · 33,021 vehicles

Ford Motor Company is recalling certain model year 2013 C-Max hybrid vehicles, without panoramic roofs, that were manufactured January 19, 2012, through June 25, 2013. During vehicle testing, the vehicle exceeded a head injury criteria requirement set by the standard. Thus, these vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 201, "Occupant Protection in Interior Impact."

13V085000 · Latches/locks/linkages7 Mar 2013 · 5,675 vehicles

Ford is recalling certain model year 2013 Focus and C-Max vehicles built from November 16, 2012, through November 21, 2012; and model year 2013 Escape vehicles manufactured from November 14, 2012, through November 21, 2012. The left rear door child lock was built incorrectly. As a result, the child lock may not engage when the operator uses normal force to activate the child lock.

Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.

NHTSA recalls · summaries in NHTSA's own words

Service bulletins

What Ford told its dealers about the 2013 Ford Redundant C-MAX Hybrid: known faults, fixes and updates.

BulletinSummary
10177123Some 2013-2016 Fusion/MKZ/C-MAX vehicles equipped with an HF35 transmission and built on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving but will not be present when the vehicle is stationary or in park. This may be due to the differential side bearings and/or the transfer shaft and housing. To correct the condition, follow the Service Procedure to install either a transfer shaft kit or a remanufactured transmission assembly.
10175895Some 2013-2018 C-Max, 2013-2020 Escape/Fusion/MKZ, 2015-2018 Focus,2015-2019 MKC, 2015-2020 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
10164508Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or discoloration on the outer surface which cannot be removed by further cleaning. If this type of distortion is found, inspect the area of the glass that is covered by the cowl and/or molding. The portion of glass that is covered by the cowl or molding will not be affected by the acid. Hydrofluoric acid d
10058266TSB CONTAINS OWNER NOTIFICATION LETTER. SELECT DOCUMENT SEARCH BUTTON BELOW. FORD 2013-2014 C-MAX HYBRID: CUSTOMER SATISFACTION PROGRAM REGARDING 12VOLT BATTERY TEST AND MODULE SOFTWARE UPDATE. *LJ
10058109FORD: AFTER FOUR WHEEL FLAT TOWING BEHIND RECREATIONAL VEHICLE, VEHICLE MAY EXPERIENCE DISCHARGED OF 12 VOLT BATTERY AND/OR SERVICE ADVANCE TRAC CLUSTER MESSAGE. MODEL 2013-14 C-MAX HYBRID OR ENERGI. *PE
10058094THIS TSB CONTAINS OWNERS LETTER. SEE DOCUMENT SEARCH BUTTON. FORD MY/FORD LINCOLN 2011-2014 MODEL YEAR VEHICLES EQUIPPED WITH SYNC AND MYFORD/MY LINCOLN TOUCH. WARRANTY EXTENSION COVERING ACCESSORY PROTOCOL INTERFACE MODULE SOFTWARE AND HARDWARE. *LJ
10058088THIS TSB CONTAINS AN OWNER LETTER. SEE DOCUMENT SEARCH BUTTON BELOW. BULLETIN INFORMATION INVOLVING 2013-2014 MODELYEAR C-MAX HYBRID ELECTRIC VEHICLES SOFTWARE UPDATE. SOME OF THE VEHICLES , CERTAIN ELECTRONIC CONTROL MODUES MAY NOT TIME OUT OR POWER DOWN CORRECTLY WHEN VEHICLE IS NOT IN USE. *LJ UPDATED 08/20/2015*LJ
10057866FORD: POTENTIAL DRIVING ISSUES OCCUR WHEN USING AFTERMARKET DEVICES FOR VEHICLES WITH SMART DATA LINK CONNECTOR (SDLC) AND TO CHECK FOR AFTERMARKET DEVICES AND DISCONNECT THEM FROM DATA LINK CONNECTORS AND RETEST FOR CODES PRIOR TO DIAGNOSTICS. MODEL 2012-14 FOCUS ELECTRIC, 2013-14 C-MAX HYBRID/ENERGI. *PE
10057834FORD: NO SERVICE ACTION IS RECOMMENDED FOR THIS CONDITION. PLEASE USE AT YOUR DISCRETION. VARIOUS 2010-2015 VEHICLES MAY EXPERIENCE A TURBULENCE NOISE, SIMILAR TO AN HELICOPTER NOISE, AT HIGHWAY SPEEDS WHEN THE REAR DOOR WINDOW(S) OR SUNROOF ARE OPEN. *TA
10056699FORD: AN INTERMITTENT NOISE IS HEARD MOSTLY AT SPECIFIC SPEEDS, RPM RANGES, AND VEHICLE LOADS, WHEN ENGINE IS RUNNING AND NOISE IS LOUD, LOW FREQUENCY, AND DRONING POWERTRAIN TYPE, WHILE DRIVING UP A GRADE OR HILL. MODEL 2013-14 C-MAX. *PE
10056697FORD: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. ON SOME VEHICLES, THE 12 VOLT BATTERY IS EXPERIENCE A DISCHARGE AND TO CORRECT THIS ISSUE, A SERVICE PROCEDURE HAS BEEN PROVIDED. MODEL 2013-14 C-MAX. *PE
10055363FORD: VEHICLE DRIFT LEFT AT LOW SPEED REGENERATIVE BRAKING AND TIRES NEED INSPECTING AND INFLATED FOR COLD PRESSURE CORRECTION, PER MANUAL. MODEL 2013-2014 C-MAX HYBRID, ENERGI. *PE
10055312FORD: SOME MODEL VEHICLES MANUAL FOR POWERTRAIN CONTROL/EMISSION DIAGNOSTIC (PC/ED) HAS BEEN UPDATED REGARDING IMPROVED COOLING FAN CIRCUIT DUE TO A LACK OF AIR CONDITIONING, A MALFUNCTIONING INDICATOR LAMP (MIL) AND OVERHEATING. *PE
10055057FORD: THE BODY CONTROL MODULE (BCM) COULD HAVE LOW VOLTAGE FROM POOR GROUND, CAUSING AN INTERMITTENT, ERRATIC OPERATION OF SEVERAL COMPONENTS, IF DIAGNOSTIC TROUBLE CODE (DTC) IS PRESENT. MODEL 2013 C-MAX, 2013-2014 ESCAPE, FOCUS. *PE
10055028FORD: THE TRANSMISSION MAKES A METAL ON METAL SCRAPING SOUND AND THE NOISE IS PRESENT, IN ALL GEAR RANGES, WHEN VEHICLE IS MOVING AND NOT PRESENT WHEN VEHICLE IS STATIONARY OR IN PARK. MODEL 2013 C-MAX, 2013-2014 FUSION. *PE
10055015LINCOLN/FORD: ON SOME VEHICLES, THE ILLUMINATION OF THE WRENCH LAMP AND/OR RED TRIANGLE LAMP, THE CHECK ENGINE LAMP IS ACCOMPANIED WITH VARIOUS DIAGNOSTIC TROUBLE CODES (DTCS) AND SERVICE PROCEDURES UPDATES. MODEL 2013 C-MAX, FUSION, MKZ. *PE
10054992FORD: SOME VEHICLES MAY HAVE A BROKEN LATCH OR THE LATCH HOUSING IS CRACKED. MODEL 2013 C-MAX, 2013-2014 ESCAPE. *PE
10054973FORD: WHEN ATTEMPTING TO EJECT THE COMPACT DISC (CD), IT WOULD STICK IN PLAYER. MODEL 2013 C-MAX, 2013-2014 ESCAPE. *PE
10054957FORD: A MESSAGE INDICATING SIRUS UPDATE STUCK AT 0% STATUS, WHERE RADIO FAILS TO TURN ON, AND CD FAILS TO EJECT WITH MESSAGE SAYING NO DISK; A SOFTWARE SOLUTION TO ISSUES IS BEING DEVELOPED. MODEL 2013 C-MAX, F-SUPER DUTY. *PE
10054877FORD/LINCOLN: HIGH VOLTAGE BATTERY BAR IS EMPTY, CAUSING RED TRIANGLE WARNING LAMP TO ILLUMINATE AND SERVICING VEHICLE, BE AWARE THAT BATTERY IS USED TO CRANK COMBUSTION ENGINE FOR MAXIMUM OF 20 SECONDS AT TIME. MODEL 2013 HYBRID, C-MAX, FUSION, MKZ. *PE
10054810FORD/LINCOLN: THE WRENCH LAMP (HYBRIDS) OR SERVICE ENGINE SOON LAMP (ENERGI) WILL ILLUMINATE WHEN USING ENGINE BLOCK HEATER AND LAMPS TURN OFF WITHIN NO MORE THAN THREE DRIVE CYCLES AFTER UNPLUGGING ENGINE BLOCK HEATER. MODEL 2013-2014 C-MAX, FUSION, MKZ HYBRID/ENERGI. *PE
10054630FORD: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. THE FRONT CONTROL DISPLAY INTERFACE MODULE (FCDIM) FAILS TO TRANSITION TO SLEEP MODE AND STAYS IN AWAKE MODE, KEEPING OTHER VEHICLE MODES AWAKE AND THIS INCREASES, SIGNIFICANTLY, THE DRAINAGE ON 12 VOLT BATTERY, CAUSING IT TO DISCHARGE AND PREVENTING ENGINE FROM STARTING. MODEL 2013 C-MAX HYBRID. *PE
10054558FORD: SOME VEHICLES CAN HAVE A POOR GROUND THAT CAUSES LOW VOLTAGE IN BODY CONTROL MODULE (BCM) THAT LEADS TO ERRATIC, INTERMITTENT OPERATION OF SEVERAL ELECTRICAL COMPONENTS AND GROUND CIRCUITS NEED TO BE CHECKED. MODEL 2013 C-MAX, 2013-2014 ESCAPE, FOCUS. *PE
10054353FORD: THE COMPACT DISC (CD), WHEN TRYING TO EJECT, WOULD BECOME STUCK AND POSSIBLY NEED TO BE REMOVED AND/OR REPAIRED, AFTER PROBLEM HAS BEEN FOUND. MODEL 2013 C-MAX. *PE
10054343FORD: POWERTRAIN/TRANSAXLE WHINE, THUMPING OR CLUNKING OR TIPPING IN OR OUT OF THROTTLE OR A TACTILE VIBRATION, WHENEVER BRAKING IS DUE TO FOREIGN OBJECT LODGED IN POWERTRAIN MOUNTS. MODEL 2013 C-MAX, 2013-2014 FUSION, MKZ. *PE

NHTSA manufacturer communications (public domain)