Problems owners report
Complaints filed with NHTSA about the 2020 Lexus NX300, by the system named in each complaint. One complaint can name several.
- Unknown or other2
- Engine1
- Visibility/wiper1
- Vehicle speed control1
- Forward collision avoidance1
NHTSA ODI complaints (public domain) · updated 23 Oct 2026 · 0 injuries and 0 deaths reported
Compared with other years
NHTSA ODI complaints by model year
Registered new in Europe in 2020
597 new Lexus NX300 cars were registered in the EU, Norway and Iceland in 2020; the largest markets were Poland (582), Germany (11), Slovakia (2).
- Average mass
- 1,816 kg
- Average CO₂
- 225 g/km (WLTP)
- Average power
- 175 kW
- Fuel type recorded
- Petrol 100%
European Environment Agency, CO₂ emissions from new passenger cars · averages weighted by registrations; CO₂ is the type-approval value; fuel type as recorded at registration, where many non-plug-in hybrids appear as petrol · re-use permitted with acknowledgement
In the United Kingdom
3,882 cars built in 2020 were licensed for the road at the end of 2025, and 53 more were declared off the road (SORN).
3,882licensed, end of 2025
99%of those still registered are on the road
Department for Transport and DVLA, vehicle licensing statistics (table VEH0124, year of manufacture) · Open Government Licence v3.0
In New Zealand
45 2020 cars are on the New Zealand register; 9% arrived as used imports, 91% were sold new in New Zealand.
NZ Transport Agency Waka Kotahi, Motor Vehicle Register (March 2026) · CC BY 4.0
Crash-test ratings
NHTSA 5-star results for 2 variants; 2 of 2 rated variants score five stars overall. Rollover risk is the estimated chance of rolling over in a single-vehicle crash.
| Variant | Overall | Rollover risk |
|---|---|---|
| 2020 Lexus NX300 SUV AWD | ★★★★★ | 16.0 % |
| 2020 Lexus NX300 SUV FWD | ★★★★★ | 16.1 % |
- Electronic stability control
- Standard
- Forward collision warning
- Standard
- Lane departure warning
- Standard
- Best overall rating
- 5 / 5
NHTSA New Car Assessment Program (5-Star Safety Ratings), api.nhtsa.gov · US federal work, public domain
Recalls
No recall campaigns cover the 2020 Lexus NX300.
Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.
NHTSA recalls · summaries in NHTSA's own words
Service bulletins
What Lexus told its dealers about the 2020 Lexus NX300: known faults, fixes and updates.
| Bulletin | Summary |
|---|---|
| 10235225 | OBSOLETE NOTICE February 14, 2023: This bulletin is now obsolete. Please see L-SB-0007-23 |
| 10235224 | TSB: Some 2020 ? 2022 model year vehicles equipped with 17CY+ Panasonic Audio (versions less than 1226) and Navigation (versions less than 1225 or 1245 with 20 Teammate) may exhibit one or more of the following conditions: ?Navigation reset while entering a destination. ?Voice command does not recognize Starbucks. ??Unable to establish audio connection? message, and Alexa is unable to resume after Android AutoTM interruption. ?Soft buttons grayed Out during panoramic view monitor transition. ?HVAC fan speed displayed incorrectly. ?Volume cannot be adjusted with the rear seat remote control. ?M |
| 10235215 | TSB: Some 2013 ? 2020 model year Lexus vehicles may exhibit a hard start and/or MIL ON condition with one or more of the following Diagnostic Trouble Codes (DTCs): ?DTC P0171 and/or P0174 (System Too Lean Bank 1/Bank 2) ?DTC P0087 Fuel Rail / System Pressure ? Too Low Techstream data list analysis may reveal positive fuel trims including a no pressure condition verified by a manual fuel pressure gauge. Follow the Repair Procedure in this bulletin to address these conditions. |
| 10230363 | OBSOLETE NOTICE December 08, 2022: This bulletin is now obsolete. Please see L-SB-0057-22 |
| 10230361 | TSB: Some 2018 ? 2022 model year Lexus vehicles equipped with the Enform? 2.0 Navigation System, require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to deliver the update, however, the process for generating license keys differs from previous generations. Before attempting to perform a map update, the expiration date of the dynamic subscription (stored in the head unit), must be checked. If the expiration date has not passed, a license key may be generated without the purchase of an activat |
| 10220153 | TT: To improve guest support of telematics connected services features, additional resources have been provided in the Service Lane - Knowledge Center. |
| 10214355 | Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022 |
| 10214348 | TT: Vehicle control apps might not operate as expected at times due to preconditions (normal operating parameters) not being established, vehicle settings and/or network/cellular coverage concerns. |
| 10210364 | TT: Vehicle control apps might not operate as expected at times due to preconditions (normal operating parameters) not being established, vehicle settings and/or network/cellular coverage concerns |
| 10209023 | TSB: Some 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the int |
| 10209006 | TSB: Some 2020 ? 2022 model year Lexus vehicles equipped with Pioneer Audio (version 1804) or earlier may exhibit one or more of the following conditions: ?Abnormal Bluetooth Audio Mode transition. ?Difficult radio tune knob operation when selecting audio source. Some 2020 ? 2021 model year Lexus vehicles equipped with Pioneer Audio (version 1799) or earlier may exhibit one or more of the following conditions: ?Album art inoperative. ?Low Volume from CarPlay FaceTime Audio Calls. ?Pause function intermittently inoperative in CD mode. ?Intermittent Diagnostic Trouble Code (DTC) |
| 10207962 | TSB: This Service Bulletin includes guidelines meant to help determine whether to repair or replace a wire harness assembly based on damage type. This Service Bulletin should be used in conjunction with the applicable model and model year Electronic Wiring Diagram (EWD) and/or Repair Manual. |
| 10207957 | TT: Some guests may experience the inability to activate the Lexus Enform Remote app or the Lexus Enform Remote becoming inoperative when attempting to send commands to the vehicle. To simplify the diagnosis of this system and prevent the unnecessary replacement of parts, please refer to the procedure below. |
| 10207953 | TSB: Some 2018 ? 2020 model year Lexus vehicles with audio (version 1065) or earlier, and navigation (version 1065) or earlier may exhibit one or more of the following conditions: ?Apple CarPlay intermittently inoperative. ?Voice recognition does not start when ?Waiting for the beep? is displayed. ?Audio does not resume after listening to a voicemail. ?Abnormal screen appearance during Apple CarPlay. ?Voice recognition inoperative when connecting a device for Projection mode. ?After ACC OFF/ON the music will resume and pause when using Apple CarPlay. ?Music information is incorre |
| 10207945 | POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Lexus.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well. |
| 10206532 | TSB: Some 2018 ? 2020 model year Lexus vehicles equipped with the Enform? 2.0 Navigation System require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to deliver the update; however, the process for generating license keys differs from previous generations. Before attempting to perform a map update, the head unit?s expiration date must be checked. If the expiration date is still valid, a license key may be generated without the use of an activation card number. Updating the maps without the us |
| 10203554 | TT: To assist with the early detection and early resolution of audio related concerns, it may be requested as part of the remanufactured head unit return to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requested by audio suppliers, FTS, and/or FPEs. |
| 10202458 | TSB: Some 2018 ? 2020 model year NX 300/300h and 2019 model year UX 200/250h vehicles equipped with a Continental DCM may exhibit one or more of the following conditions: ?SOS button lights inoperative. ?Bluetooth microphone and voice command inoperative. ?Right front audio speakers are inoperative. ?Connected services inoperative. ?Remote start inoperative. A replacement telematics transceiver assembly is now available to address these conditions. Follow the Repair Procedure in this bulletin to address these conditions. |
| 10202453 | TT: When used in conjunction with the Repair Manual, these Blind Spot Monitor, Forward Recognition Camera, and Front Millimeter Wave Radar tips leverage SSTs and readily available tools to support target placement in varying shop environments. |
| 10202451 | TSB: Some 2020 ? 2021 model year vehicles equipped with 17CY+ Panasonic Navigation (version 1150) or earlier and Audio (version 1163) or earlier may exhibit one or more of the following conditions: ?Poor map screen touch operation. ?Navigation system reset. ?Climate temperature control difficult to operate. ??Waiting for the Beep? message displayed, voice recognition does not start when pressing the push to talk button. ?Blower motor speed incorrectly displayed. ?White CarPlay screen when connecting iPhone12. ?Navigation sub-screen blank while playing a CD. ?Inoperative rear seat entertainment |
| 10202446 | TT: NOTE: This document ONLY applies to 2020 ES & 2020 NX vehicles built before 10/01/2019. (Vehicles built after that date use AT&T WiFi, not Verizon) Head unit telematics services become inoperative after DCM replacement and activation if the guest has an ACTIVE Verizon Wi-Fi pre-paid subscription. Head unit services include Wi-Fi, Destination Assist, Dynamic Navigation, and Dynamic Voice Recognition. Verizon is not able to transfer the pre-paid subscription to the new DCM automatically. As a result, the guest is unable to use their head unit telematics services. At this time if the D |
| 10201401 | TSB: Some 2007 ? 2022 model year Lexus vehicles in particular geographic areas may exhibit a condition where the HVAC evaporator drain hose has become obstructed with an insect nest. An insect repellent drain hose tip (ARINIX Tip) is available to help minimize future occurrences of this environmental condition. For some models, a new drain hose is required to properly fit the ARINIX Tip. Follow the procedures in this bulletin for proper handling and installation of this optional service part. |
| 10201353 | TT: Some 2015-2021 model year vehicles equipped with Dynamic Torque Control AWD system may experience a ?Noise? or ?Abnormal Operation? condition from the rear differential front coupling. In some cases, even an ?AWD System Message? with or without a DTC may be present with or without other conditions present. |
| 10201301 | TSB: Some 2019 ? 2020 model year Lexus vehicles equipped with Pioneer Audio (version earlier than 1102) may exhibit one or more of the following conditions: ?Black CarPlay Display from Pioneer Audio. ?Low volume from CarPlay FaceTime audio calls. Some 2019 model year Lexus vehicles equipped with Pioneer Audio (version earlier than 1007) may exhibit one or more of the following conditions: ?Delayed mute operation during hands-free operation. ?XM ?No Signal? message displayed. ?Spanish translation correction. ?Voice Recognition is not canceled when receiving a call during VR oper |
| 10198149 | POL: UPDATES TO THE 2014-2021 LEXUS UNIVERSAL FLAT RATE MANUAL |
NHTSA manufacturer communications (public domain)