Problems owners report
Complaints filed with NHTSA about the 2024 Mazda CX-5, by the system named in each complaint. One complaint can name several.
- Unknown or other11
- Engine7
- Service brakes7
- Forward collision avoidance6
- Vehicle speed control5
- Seats4
- Structure4
- Exterior lighting4
- Electrical system3
- Steering3
NHTSA ODI complaints (public domain) · updated 23 Oct 2026 · 2 injuries and 0 deaths reported
Compared with other years
NHTSA ODI complaints by model year
New York safety inspections
At its first New York inspection the 2024 Mazda CX-5 failed the safety check 0.31% of the time — 41% less often than the average 2024 passenger car (0.53%). Median odometer at inspection: 7,653 miles.
NY DMV Vehicle Inspections (vezn-fmmk), initial inspections since Aug 2021 · how we count
Real-world fuel consumption
3,805 Mazda CX-5 cars first registered in Europe in 2024 report their fuel use through the on-board meter. Petrol hybrid versions use 8.0 l/100 km on the road against 6.8 in the WLTP test (+17%).
| Fuel | Cars | On the road | WLTP | Difference |
|---|---|---|---|---|
| Petrol hybrid | 3,269 | 8.0 | 6.8 | +17% |
| Diesel | 536 | 7.0 | 6.2 | +13% |
Litres per 100 km from the cars' own fuel meters (OBFCM), collected in 2024; the year is the year of first registration. All years together · European Environment Agency · CC BY 4.0
Engines
The most common engines in 2024 Mazda CX-5 cars on Dutch roads are the 2.0 hybrid (121 kW, 162 hp), 2.5 hybrid (143 kW, 192 hp) and 2.0 hybrid (120 kW, 161 hp).
| Engine | Power | Cars |
|---|---|---|
| 2.0 hybrid | 121 kW 162 hp | 1,947 |
| 2.5 hybrid | 143 kW 192 hp | 74 |
| 2.0 hybrid | 120 kW 161 hp | 27 |
RDW Open Data (CC0): registered passenger cars and their fuel data · engine size rounded to 0.1 litre, net maximum power · versions with at least 20 cars
In the Netherlands
2,056 first registered in 2024 are on Dutch roads; 11% arrived later as imports. Median list price when new: €50,850.
Colours
RDW Open Data: registered vehicles and APK defects (CC0) · defect descriptions in the RDW's Dutch wording
In the United Kingdom
6,649 cars built in 2024 were licensed for the road at the end of 2025, and 82 more were declared off the road (SORN).
Department for Transport and DVLA, vehicle licensing statistics (table VEH0124, year of manufacture) · Open Government Licence v3.0
In Finland
65 of these cars first registered in 2024 were in use in Finland on 30 Jun 2026.
Traficom (Finnish Transport and Communications Agency), open data on vehicles in use · CC BY 4.0
In New Zealand
1,637 2024 cars are on the New Zealand register; 0% arrived as used imports, 100% were sold new in New Zealand.
NZ Transport Agency Waka Kotahi, Motor Vehicle Register (March 2026) · CC BY 4.0
Crash-test ratings
NHTSA 5-star results for 1 variant; 1 of 1 rated variants score five stars overall. Rollover risk is the estimated chance of rolling over in a single-vehicle crash.
| Variant | Overall | Rollover risk |
|---|---|---|
| 2024 Mazda CX-5 SUV AWD | ★★★★★ | 16.9 % |
- Electronic stability control
- Standard
- Forward collision warning
- Standard
- Lane departure warning
- Standard
- Best overall rating
- 5 / 5
NHTSA New Car Assessment Program (5-Star Safety Ratings), api.nhtsa.gov · US federal work, public domain
Fuel consumption
Official Canadian test results for 3 variants: combined 8.5–9.8 L/100 km (about 24–28 mpg US), CO₂ 199–230 g/km.
| Variant | City | Highway | Combined |
|---|---|---|---|
| CX-5 4WD (Cylinder Deactivation) · Sport utility vehicle: Small · Regular gasoline | 9.1 | 7.7 | 8.5 |
| CX-5 4WD · Sport utility vehicle: Small · Regular gasoline | 10.2 | 8.2 | 9.3 |
| CX-5 Turbo 4WD · Sport utility vehicle: Small · Regular gasoline | 10.8 | 8.7 | 9.8 |
Litres per 100 km. Natural Resources Canada, Fuel consumption ratings (open.canada.ca) · Open Government Licence – Canada
Recalls
No recall campaigns cover the 2024 Mazda CX-5.
Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.
NHTSA recalls · summaries in NHTSA's own words
Service bulletins
What Mazda told its dealers about the 2024 Mazda CX-5: known faults, fixes and updates.
| Bulletin | Summary |
|---|---|
| 11011141 | Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: seats, steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions. |
| 11011140 | When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated. |
| 11011138 | Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or "\". |
| 11011137 | On certain subject vehicles, the check engine light is illuminated with diagnostic trouble code (DTC) P0126, due to the fail-safe thermostat being stuck open. Additionally, you may notice one or more of the following symptoms: -Engine takes longer to warm up. -Engine temperature gauge fluctuates. -Low coolant temperature indicator (blue) light stays on longer or turns on while driving. -Poor heater performance, especially at idle. This warranty extension program applies only to the replacement of fail-safe thermostat of the vehicle exhibiting the concerns mentioned above. If the check engine l |
| 11011133 | Some customers may experience a check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: Engine takes longer to warm up. Engine temperature gauge fluctuates. Low coolant temperature indicator (blue) light stays on longer or turns on while driving. Poor heater performance, especially at idle. |
| 11009665 | Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to extend the warranty coverage for a specific repair of the fail-safe thermostat in the coolant control valve on certain CX-5, Mazda3, CX-3, Mazda6 and CX-30 vehicles that are equipped with the suspected coolant control valve. The warranty coverage for a specific repair of fail-safe thermostat has been extended to 15 years (180 months) /150,000 miles (240,000 km) whichever comes first, from the original warranty start date. Concern Outline: On certain subject vehicles, the check engine light is illuminated with DTC |
| 11009664 | Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to extend the warranty coverage for a specific repair of the fail-safe thermostat in the coolant control valve on certain CX-5, Mazda3, CX-3, Mazda6 and CX-30 vehicles that are equipped with the suspected coolant control valve. The warranty coverage for a specific repair of fail-safe thermostat has been extended to 15 years (180 months) /150,000 miles (240,000 km) whichever comes first, from the original warranty start date. Concern Outline: On certain subject vehicles, the check engine light is illuminated with DTC |
| 11009655 | This service information provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the batteries periodically according to the repair procedure. |
| 11009654 | The SKYACTIV-DRIVE FW6A-EL AT uses Automatic Transmission Fluid (ATF) Type: FZ. Only use ATF-FZ to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula with less friction for better fuel economy. NOTE: ATF-FZ is colored blue for easy identification. |
| 11009644 | Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern. |
| 11009639 | Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has been trapped and condensed between the paint and the RAPGARD. These types of stains can be removed with a heat gun or an infrared drier. If you encounter this concern during PDI, use a heat gun or an infrared drier to apply heat to the affected area to remove the stain(s). |
| 11009634 | Some customers may complain that the power liftgate (PLG) may open unintentionally while the vehicle is parked or stopped. Due to the shape of the 7th generation remote transmitter, the power liftgate button may be long pressed unintentionally in a pocket or a bag. To eliminate this concern, the keyless control specification has been modified. The button press time has been increased from 0.5 seconds to 1 second. |
| 11009630 | Some customers may complain of a shift shock when shifting from 2nd to 3rd when the engine is cold. This is caused by improper TCM control logic. To eliminate this concern, the TCM control logic has been modified. NOTE: If the calibration file of the concerned vehicle is not found in the Calibration Files Information below, this Service Information is not applicable. |
| 11009629 | Some customers may complain of a shift shock when shifting from 2nd to 3rd when the engine is cold. This is caused by improper TCM control logic. To eliminate this concern, the TCM control logic has been modified. NOTE: If the calibration file of the concerned vehicle is not found in the Calibration Files Information below, this Service Information is not applicable. |
| 11009628 | Some customers may complain of a shift shock when shifting from 2nd to 3rd when the engine is cold. This is caused by improper TCM control logic. To eliminate this concern, the TCM control logic has been modified. NOTE: If the calibration file of the concerned vehicle is not found in the Calibration Files Information below, this Service Information is not applicable. |
| 11008580 | Mazda Connect Services - Frequently Asked Questions (FAQ) |
| 11008579 | Mazda Connect Services - Frequently Asked Questions (FAQ) |
| 11008578 | When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated. |
| 11008577 | Some customers may complain about scratches on the instrument cluster lens. |
| 11008576 | Qi Wireless Charger symptom troubleshooting. |
| 11008575 | Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information. |
| 11008574 | Some customers may experience a Connected Vehicle failure. The MyMazda App may display an Error Code. This document provides Error Code description and recovery information to assist with repairs. |
| 11008573 | Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control |
| 11008571 | Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. |
| 11008568 | Some customers may experience a Telematics Malfunction message in the instrument cluster with DTC U3000:00-TCU (Emergency call unit/telematics communication unit internal malfunction) or U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the telematics communication unit (TCU). To eliminate this concern, the control software of the TCU has been modified. |
NHTSA manufacturer communications (public domain)