Problems owners report
Complaints filed with NHTSA about the 2024 Mazda CX-50, by the system named in each complaint. One complaint can name several.
- Electrical system8
- Forward collision avoidance6
- Structure6
- Service brakes5
- Unknown or other4
- Lane departure3
- Back over prevention3
- Engine3
- Steering3
- Power train3
NHTSA ODI complaints (public domain) · updated 23 Oct 2026 · 6 injuries and 0 deaths reported
Compared with other years
NHTSA ODI complaints by model year
New York safety inspections
At its first New York inspection the 2024 Mazda CX-50 failed the safety check 0.25% of the time — 54% less often than the average 2024 passenger car (0.53%). Median odometer at inspection: 7,791 miles.
21,980first inspections
0.25%failed on safety
7,791 mimedian odometer
NY DMV Vehicle Inspections (vezn-fmmk), initial inspections since Aug 2021 · how we count
Crash-test ratings
NHTSA 5-star results for 2 variants; 2 of 2 rated variants score five stars overall. Rollover risk is the estimated chance of rolling over in a single-vehicle crash.
| Variant | Overall | Rollover risk |
|---|---|---|
| 2024 Mazda CX-50 SUV AWD Early Release | ★★★★★ | 15.5 % |
| 2024 Mazda CX-50 SUV AWD Later Release | ★★★★★ | 0.0 % |
- Electronic stability control
- Standard
- Forward collision warning
- Standard
- Lane departure warning
- Standard
- Best overall rating
- 5 / 5
NHTSA New Car Assessment Program (5-Star Safety Ratings), api.nhtsa.gov · US federal work, public domain
Fuel consumption
Official Canadian test results for 2 variants: combined 8.9–9.4 L/100 km (about 25–26 mpg US), CO₂ 209–221 g/km.
| Variant | City | Highway | Combined |
|---|---|---|---|
| CX-50 4WD · Sport utility vehicle: Small · Regular gasoline | 9.7 | 7.9 | 8.9 |
| CX-50 Turbo 4WD · Sport utility vehicle: Small · Regular gasoline | 10.4 | 8.2 | 9.4 |
Litres per 100 km. Natural Resources Canada, Fuel consumption ratings (open.canada.ca) · Open Government Licence – Canada
Recalls
25V167000 · Trailer hitches14 Mar 2025 · 63 vehicles
Mazda North American Operations (Mazda) is recalling certain 2024-2025 CX-50 vehicles equipped with Mazda Genuine Accessory trailer hitches. The trailer hitch assembly bolts may loosen and cause the assembly to separate from the vehicle body during towing or normal driving conditions.
Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.
NHTSA recalls · summaries in NHTSA's own words
Service bulletins
What Mazda told its dealers about the 2024 Mazda CX-50: known faults, fixes and updates.
| Bulletin | Summary |
|---|---|
| 11011141 | Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: seats, steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions. |
| 11011140 | When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated. |
| 11011138 | Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or "\". |
| 11010991 | Some customers may experience that despite placing the MagSafe-equipped iPhone at the center of the wireless charger, charging stops after about ten seconds. MagSafe-equipped iPhones use magnets to align the charger and the device. When charging MagSafe-equipped iPhones with a non-MagSafe compatible charger, improper alignment can cause the magnetic field required for charging to be disrupted by the magnets, significantly reducing charging efficiency. The wireless charger (Qi) installed in the CX-50 is not MagSafe compatible and has a relatively small charging tray. Therefore, for larger devic |
| 11009655 | This service information provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the batteries periodically according to the repair procedure. |
| 11009649 | Some customers may complain that a door beltline molding is loose, fell off, or is missing. |
| 11009644 | Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern. |
| 11009641 | NOTE: All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. DESCRIPTION Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA05_11026). NOTE: If current version is not 7000C0A-NA05_*****, this TSB is not applicable. NOTE: iPod, iPhone, and Apple CarPlayTM are registered trademarks of Apple Inc. Android and Android AutoTM are registered trademarks |
| 11009639 | Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has been trapped and condensed between the paint and the RAPGARD. These types of stains can be removed with a heat gun or an infrared drier. If you encounter this concern during PDI, use a heat gun or an infrared drier to apply heat to the affected area to remove the stain(s). |
| 11008580 | Mazda Connect Services - Frequently Asked Questions (FAQ) |
| 11008579 | Mazda Connect Services - Frequently Asked Questions (FAQ) |
| 11008578 | When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated. |
| 11008577 | Some customers may complain about scratches on the instrument cluster lens. |
| 11008576 | Qi Wireless Charger symptom troubleshooting. |
| 11008575 | Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information. |
| 11008574 | Some customers may experience a Connected Vehicle failure. The MyMazda App may display an Error Code. This document provides Error Code description and recovery information to assist with repairs. |
| 11008573 | Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control |
| 11008571 | Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. |
| 11008568 | Some customers may experience a Telematics Malfunction message in the instrument cluster with DTC U3000:00-TCU (Emergency call unit/telematics communication unit internal malfunction) or U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the telematics communication unit (TCU). To eliminate this concern, the control software of the TCU has been modified. |
| 11008430 | This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support (SBS) unintended braking. By educating the customer on the system operation, it should reduce their anxiety or distrust of the vehicle. |
| 11008428 | The CX-50 has new and revised features that are different from previous models, and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. |
| 11008423 | The Blind Spot Monitoring (BSM) system can malfunction with the following symptoms if the rear side radar sensors are installed facing the wrong direction. BSM system indicates vehicle on the opposite side. i-ACTIVSENSE indicator ring will not turn green Rear Cross Traffic Alert (RCTA) does not work Rear side radar sensor aiming may fail TPMS DTC(s) stored |
| 11007029 | For improvement of electrical diagnosis, the SKYACTIV Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIV vehicles and compare suspect terminal drag with a known good terminal. To measure the voltage/resistance avoiding any terminal damage. |
| 11007027 | Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information. Some vehicles may have steering wheel stains caused by chemicals such as hand lotions. |
| 11007024 | Some customers will report that their fuel door was stuck closed and would not open to refuel the vehicle. Follow the repair steps below unless the conditions outlined in TSB 09-019/21 - FUEL-FILLER LID PANEL IS DEFORMED for 2019-2021 Mazda3 and 2020-2021 CX-30 are present. |
NHTSA manufacturer communications (public domain)