Problems owners report
Complaints filed with NHTSA about the 2023 Mercedes-Benz EQE350, by the system named in each complaint. One complaint can name several.
- Electrical system3
- Service brakes2
- Power train1
- Steering1
- Unknown or other1
NHTSA ODI complaints (public domain) · updated 23 Oct 2026 · 0 injuries and 0 deaths reported
Recalls
23V853000 · Electrical system15 Dec 2023 · 10 vehicles
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 EQE 350 vehicles equipped with comfort suspension. The headlights may be incorrectly adjusted due to a software error in the headlight control unit.
Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.
NHTSA recalls · summaries in NHTSA's own words
Service bulletins
What Mercedes-Benz told its dealers about the 2023 Mercedes-Benz EQE350: known faults, fixes and updates.
| Bulletin | Summary |
|---|---|
| 10253716 | Complaint Wheel trim element grazes against fixed caliper Cause Tolerance between wheel trim element and fixed caliper Remedy Rework wheel trim element as described in the instructions with a suitable tool 2-3 mm. |
| 10253714 | The update of the RAMSES 1.1 module to the SW version E139.4 results in a fault in the vtime of the module and therefore to the following possible connection problems: Remote status: The time stamp of the last update that is displayed on the side of the sheet with the vehicle status contains the wrong information. Geofence: Geofence notifications are not sent if vtime is invalid. Programming of charging settings: The update timestamp on the side of the sheet with the loading settings features an incorrect timestamp. The timestamp for the end of the charging process would contain th |
| 10253712 | The display in the Lower Multifunction Steering Wheel Button Group (A74/2) may be completely or partially inoperable (see attached picture). Note: There is no loss of vehicle functionality due to this complaint The complaint may occur when a new user profile is created in MBUX. The cause of the problem may be a fault in the DRVU software (N145/1). Please update the software in the AMG drive unit (N145) to the following level or newer. Software A0019024902. If a fault profile still occurs in the ASCM (A74/2) even with the correctly installed software (N145), please create a TIPS case and |
| 10253696 | This is to notify you of the Service Campaign OTA software update of the AMG Chassis Controller (ACC) in 1,349 Model Year (MY) 22-24 EQE, EQS (295, 297 platform) vehicles. The vehicles will not be visible or flagged in VMI or EVA. Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY22-24 EQE, EQS vehicles (295, 297 platform), the AMG Chassis Controller (ACC) software does not correspond with the latest series production configuration. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed i |
| 10252777 | Tailgate opens unintentionally. Accidental or unnoticed activation of the button to open the tailgate on the vehicle key. E.g. when stored in trouser pocket, handbag etc. Remedy As of the 6th generation, the vehicle key can be recoded so that the tailgate no longer opens as a result of a long press on the button, but by double-clicking on the button instead. The recoding can be carried out as follows: 1. Add AO code O19 in VeDoc (O as in the letter "O" for Oscar, not the number "0"/zero) 2. EZS N73: Perform SCN coding 3. Deactivate the vehicle key (a successful deactivation is indic |
| 10252773 | The following symptoms may be present in the instrument cluster: 1. "Perform vehicle handover" in the workshop menu to start the maintenance computer for service A/B cannot be carried out. 2. Service confirmation is not possible because "Perform vehicle handover" is displayed. This cannot be carried out. Routine change in software in instrument cluster N133/1. Vehicle handover has not taken place. First manually commission the already installed instrument cluster control unit N133/1 and then perform the special procedure to re-initialize ASSYST data in powertrain control unit N127. N |
| 10252730 | This is to notify you of the Service Campaign OTA update for the powertrain control unit in 2,425 Model Year (MY) MY23-24 EQE (294 platform) vehicles. The vehicles will not be visible or flagged in VMI or EVA. Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY23-24 EQE (294 platform) vehicles, the powertrain control unit coding may not meet current production specifications. Therefore, it is possible that the authentication for charging via Plug & Charge may not function as intended. The powertrain control unit will receive an SCN coding OTA upda |
| 10252714 | This is to notify you of the Service Campaign Launch to install preservation wax on the inside of the integral carrier on 3,638 Model Year (MY) 2023-2024 EQE Sedan (295 platform) vehicles. The vehicles will be visible and flagged in VMI as OPEN on March 15, 2024. Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2023-2024 EQE Sedan (295 platform) vehicles, the integral carrier may not meet production specifications. It is possible that over the lifetime of the vehicle, corrosion could occur around the six rivet nuts. MBUSA will conduct a serv |
| 10251347 | Change in the login procedure for the payment service in the integrated toll system. The change will become active on 3/1/2024. Updated login procedure to simplify activation of services To activate the toll system control unit, a service activation must be implemented by the customer for the payment method (credit card information) to be transmitted to the service provider and their terms and conditions to be accepted. Previously, the activation process took place via the Toll Service app in the head unit. In future, the service activation will instead take place via the website of |
| 10251192 | Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 21-24 C-Class, EQE, EQS, GLC, GLE, GLS, S-Class, SL (206, 294, 295, 296, 297, 254, 167, 223, 232 platform) vehicles, the MBUX System software does not correspond with the latest series production configuration. The MBUX control unit will receive an OTA update that includes functional improvements and new features such as: Dolby Atmos, video streaming, personalized images on the front passenger display, and additional commands for the MBUX Voice Assistant. MBUSA will conduct an OTA service |
| 10251181 | Complaint Updating the RAMSES 1.1 module to the latest SW-version E139.4 will lead to an error in the modules vtime and therefore the following possible connectivity issues: Remote Status: The last updated timestamp shown in vehicle status leaf page will have the wrong information. Geofence: Geofence notifications will not be sent when vtime is invalid. Programming of Charge Settings: Updated timestamp in charge settings leaf page will have wrong timestamp. End of charging timestamp would have the wrong information. Status and end of charging are not displayed. Function itself |
| 10249541 | Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2021-2023 C-Class, EQE, EQS, GLC, S-Class, and SL (206, 294, 295, 296, 297, 254, 223, and 232 platform) vehicles, there is a new software release for the MBUX Infotainment system. This OTA update includes functional improvements and eliminates software errors for a better entertainment experience. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customers vehicle free of charge and do not require a dealer visit. A letter wil |
| 10249539 | No audio is output either in radio mode, or with media playback via app, Bluetooth or USB. In such cases, "Playback not active" is shown in the display. Mute line between communication module N112/2 and sound control unit N40/3. Check mute cable (violet) between control units for communication module N112/2 and sound N40/3, including plug contacts, and repair or replace as necessary. If the plug contact is deformed, it is imperative that its counterpart at the control unit is also checked. |
| 10249495 | Noises in the steering column area when steering. Under analysis. Check which area of the steering column the noises occur in. Do the noises tend to occur at the bottom in the driver footwell or do they tend to occur in the area of the steering column switch module (MRSM/SCCM)? If the noises occur in the area of the MRSM/SCCM, work through the following points: - Loosen screws of the MRSM/SCCM and steering wheel, re-align the MRSM/SCCM, and re-fasten the screws (see WIS). Sometimes there is stress at the MRSM/SCCM and noises occur. - If noises continue to occur, swap the MRSM/SCCM |
| 10249482 | The steering wheel generates grinding noises between the steering wheel and steering column switch module during steering maneuvers See example file in the attachments area: Lenkrad-Schleifgerusch_SteeringWheel-GrindingNoises.mp4 The plastic cover on the back of the steering wheel is not positioned correctly and may therefore rub against the steering column switch module Please use the following noise files for the damaged part analysis: 1. Grinding noise | pot. cause: steering wheel | see attachment: Lenkrad-Schleifgerusch_SteeringWheel-GrindingNoises. mp4 2. Creaking/cracking noi |
| 10249479 | During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. A. Seating of the microphones in the headliner. Side edges are covered by the textile cover (see picture "1") B. Assembly of microphones (B25/20 or B25/21) in the headliner. C. Dirt inside the microphone housing 1. Press finger on rear of microphone (on adhesive tape) 2. Remove microphone cap from the front 3. Eliminate protruding mater |
| 10248213 | Plug and Charge does not work for vehicles from model series X294. Vehicles with a manufacturing date SOP up to October 16, 2023 are affected. AMG vehicles are not affected Plug and Charge certificates are no longer installed on the vehicle. Re-coding of the PTCU control unit - N127 (Drivetrain) |
| 10248210 | Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY21-24 C-Class, EQE, EQS, S-Class (206, 294/295, 296/297 and 223 platform) vehicles, the inductive charging system software does not correspond with the latest series production configuration. The inductive charging system will receive an OTA update that includes improvements for the wireless charging of the Apple iPhone 14 and subsequent generations with MagSafe. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customer' |
| 10248206 | Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY21-24 C-Class, EQE, EQS, S-Class (206, 294/295, 296/297 and 223 platform) vehicles, the inductive charging system software does not correspond with the latest series production configuration. The inductive charging system will receive an OTA update that includes improvements for the wireless charging of the Apple iPhone 14 and subsequent generations with MagSafe. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customers v |
| 10248162 | Crease formation on genuine leather seat covers in vehicles with low mileage Objects left on the seats for extended periods of time (pressure marks). Objects wedged between the seat backrest and seat cushion (e.g. seat belt buckle). Light initial creases due to vehicle handling. Light creases in the outer covers originating from the production process (missing finish). Heat treatment of the seat covers using heat gun and plastic wedge. Be very careful to not overheat the seat material! |
| 10248157 | Control unit N68 - electric power steering Fault P063544 - The electric power steering has a malfunction. There is a fault in the data memory. with fault freeze frame data "Mon_ID 320" in the "stored" status stored in the fault memory of control unit N68. No functional restrictions of the electric power steering or warning messages are visible. Faults occur in the event of a software update or when initializing the control unit for the electric power steering N68. The fault code can be ignored and the fault memory of the control unit for the electric power steering N68 can be deleted. |
| 10244776 | Mercedes me connect services inoperative (me-Call, Remote Status, etc.). Mercedes me services - activation not possible. Notes: - In the quick test, no fault code and no event code is stored in the RAMSES control unit (N112/2). The SIM card may be defective. A defective SIM card can be identified as follows: With XENTRY Diagnosis, open the "ACTUAL values" menu of the RAMSES control unit and read out the values for "EUICC, ICCID, IMEI, IMSI". ACTUAL values in the event of a defect: 1. EUICC:null 2. ICCID: null 3. IMEI: null 4. IMSI: null If all the values for "EUICC, ICCID, IMEI, IM |
| 10244748 | Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY21-23 C-Class, EQS, S-Class, SL, EQE, GLC (206, 296, 297, 223, 232, 294, 295, 254 platform) vehicles, the head unit software will be updated remotely to MBUX 2.4. With this update, customers will benefit from many new functions and features, such as video streaming (note that the Entertainment Package Plus is required for streaming and can be purchased from the Mercedes me Store by the end of 2023), Dolby Atmos, MBUX Voice Assistant (NewsFlash & Tourguide), a personal decorative image on the f |
| 10244747 | Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2023-2024 EQE SUV (294 platform) vehicles, the software for the powertrain control unit (PTCU) may not meet current production specifications. The vehicle may not start if the network communication cannot be established. MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will update the software for the powertrain control unit (PTCU) on the affected vehicles |
| 10243306 | 12V message in IC when starting the vehicle. SW updates need to be performed. Follow the guided test for FC U116000 in N73/3*1 EIS CU. Perform the SW checks and updates. Fully charge both 12V and 48V batteries. After, perform a few drive/park cycles with at least 1 overnight park cycle. If the 12V message is no longer present, release the vehicle. |
NHTSA manufacturer communications (public domain)