Problems owners report
Complaints filed with NHTSA about the 2017 Mercedes-Benz GLC, by the system named in each complaint. One complaint can name several.
- Air bags3
- Engine3
- Fuel/propulsion system2
- Service brakes2
- Structure2
- Power train1
- Electronic stability control (esc)1
- Unknown or other1
- Seat belts1
- Electrical system1
NHTSA ODI complaints (public domain) · updated 23 Oct 2026 · 1 injuries and 0 deaths reported
Compared with other years
NHTSA ODI complaints by model year
Registered new in Europe in 2017
105,585 new Mercedes-Benz GLC cars were registered in the EU, Norway and Iceland in 2017; the largest markets were Germany (39,358), the United Kingdom (15,110), France (11,612).
- Average mass
- 1,853 kg
- Average CO₂
- 138 g/km (NEDC)
- Average power
- 155 kW
- Fuel type recorded
- Diesel 75% · Petrol 17% · Petrol/electric 8.1%
European Environment Agency, CO₂ emissions from new passenger cars · averages weighted by registrations; CO₂ is the type-approval value; fuel type as recorded at registration, where many non-plug-in hybrids appear as petrol · re-use permitted with acknowledgement
Engines
The most common engines in 2017 Mercedes-Benz GLC cars on Dutch roads are the 2.0 petrol (155 kW, 208 hp), 2.0 hybrid (155 kW, 208 hp) and 3.0 petrol (270 kW, 362 hp), out of 8 versions with at least 20 cars.
| Engine | Power | Cars |
|---|---|---|
| 2.0 petrol | 155 kW 208 hp | 1,401 |
| 2.0 hybrid | 155 kW 208 hp | 715 |
| 3.0 petrol | 270 kW 362 hp | 498 |
| 2.1 diesel | 150 kW 201 hp | 276 |
| 2.1 diesel | 125 kW 168 hp | 229 |
| 3.0 diesel | 190 kW 255 hp | 84 |
| 2.0 petrol | 180 kW 241 hp | 61 |
| 2.1 diesel | 120 kW 161 hp | 29 |
RDW Open Data (CC0): registered passenger cars and their fuel data · engine size rounded to 0.1 litre, net maximum power · versions with at least 20 cars
In the Netherlands
3,304 first registered in 2017 are on Dutch roads; 75% arrived later as imports. Median list price when new: €77,065.
61.7%had an APK defect recorded since June 2022
92.6%logical odometer history
54.2%with a recall still open
Most common APK defects
- Bandenspanning niet op juiste waarde1,159
- Stuur- of fuseekogel met slijtage kleiner of gelijk 1,0 mm971
- Band onvoldoende profiel765
- Band(en) aanwezig met een profieldiepte van 1,6 t/m 2,5 mm538
- Fusee(kogel) te veel speling524
- Dimlicht onjuist afgesteld410
- Stofhoes aandrijfas beschadigd en dicht niet af174
- Band beschadigd164
Colours
Black 39%Grey 35%White 12%Blue 10%Brown 2%Red 1%
RDW Open Data: registered vehicles and APK defects (CC0) · defect descriptions in the RDW's Dutch wording
In the United Kingdom
11,805 cars built in 2017 were licensed for the road at the end of 2025, and 290 more were declared off the road (SORN).
11,805licensed, end of 2025
98%of those still registered are on the road
Department for Transport and DVLA, vehicle licensing statistics (table VEH0124, year of manufacture) · Open Government Licence v3.0
MOT test results in Great Britain
In 2023, 12,787 of these cars first registered in 2017 took their annual MOT test. 86% passed first time; among all cars first registered in 2017 the figure was 82%.
86%passed first time
82%all cars from 2017
53,100 miaverage mileage at the test (all cars 50,600 mi)
| Failed on | These cars | All cars from 2017 |
|---|---|---|
| Tyres | 4.8% | 5.7% |
| Suspension | 4.4% | 3.1% |
| Brakes | 1.7% | 3.6% |
| Noise, emissions and leaks | 1.7% | 1.4% |
| Visibility | 1.5% | 3.5% |
| Lamps, reflectors and electrical equipment | 1.3% | 4.7% |
DVSA anonymised MOT tests and results, 2023 (Department for Transport) · Open Government Licence v3.0 · first tests only; a fix made at the test station within the hour still counts as a fail
In Finland
2,173 of these cars first registered in 2017 were in use in Finland on 30 Jun 2026, with an average of 154,000 km on the odometer at their last inspection.
Traficom (Finnish Transport and Communications Agency), open data on vehicles in use · CC BY 4.0
In New Zealand
205 2017 cars are on the New Zealand register; 23% arrived as used imports, 76% were sold new in New Zealand.
NZ Transport Agency Waka Kotahi, Motor Vehicle Register (March 2026) · CC BY 4.0
Recalls
No recall campaigns cover the 2017 Mercedes-Benz GLC.
Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.
NHTSA recalls · summaries in NHTSA's own words
Service bulletins
What Mercedes-Benz told its dealers about the 2017 Mercedes-Benz GLC: known faults, fixes and updates.
| Bulletin | Summary |
|---|---|
| 10241790 | The Mercedes me connect services cannot be activated. The remote status data does not update. Error in N112/9 - control unit for telematics services (HERMES). In the HERMES control unit log, under the "URL" tab, the value DEFAULT is stored for "atpServerUrl" and/or "rcsServerUrl". Please carry out a re-commissioning of the control unit N112/9 - Control unit for telematics services (HERMES), which includes both a software update as well as coding. The fault will be rectified by the newly included coding. As a result of the software update to the current software of the control unit N |
| 10241531 | In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz USA, LLC (MBUSA) is extending the warranty coverage on the intake line assembly in certain Model Year (MY) vehicles listed below from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 15 years/150,000 miles (whichever occurs first) due to the following condition: Under certain circumstances, the partial-load ventilation valve (a part of the intake line assembly) may not work as intended,resulting in the illumination of the chec |
| 10238437 | Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (MY) 2016 2021 C-Class (205 platform), E-Class (213 platform) and GLC (253 platform) vehicles, the air conditioning control unit software may not meet production specifications. There is a possibility that a stuck open thermostat may wrongly be detected causing the check engine Malfunction Indicator Lamp (MIL) to illuminate. MBUSA will conduct an Emission Service Campaign. An authorized Mercedes-Benz dealer will perform a software update to the air conditioning control unit on the affected |
| 10238424 | In the MBUX weather app, the temperature is displayed in the wrong unit (Fahrenheit instead of C, or vice versa). Temperature setting in Mmc mobile application settings incorrect Remedy Adjust the setting in the Mercedes me connect app via mobile phone (settings -> units) |
| 10231024 | Complaint - AIRMATIC fault message in instrument cluster - Compressor inoperative, 40A compressor fuse possibly triggered. - Vehicle level is not adjusted correctly, the vehicle possibly leans at an angle Cause Moisture in the compressor freezes at temperatures below zero and may block the compressor. As a result, the starting current when the compressor starts up is too high. Fuse is triggered Remedy Replace compressor, fuse, and relay. Update software and SCN coding. Please invoice the case using damage code 32671 73. Addition: Unscrew pressure line between compressor and valve b |
| 10227145 | Complaint Staining on door trim strips and top and bottom trim elements on rear side windows Cause Damage to protective coating (due to poor original optimization of coating) of door beltline trim strips, door upper trim strips and side window trim element. Remedy 1. Check if the complaint cannot be rectified by polishing the trim bars with the polish. 2. If the complaint cannot be rectified, replace the door beltline trim bars, door upper trim bars and rear side window with trim element with optimized protective coating. |
| 10227142 | Complaint 1. Vibrations noticeable at steering wheel when front axle is excited when driving at a speed between 65 km/h and 130 km/h over an obstacle. Driving over deeply recessed manhole covers Driving over cross joints Driving over extreme surface undulations 2. Permanent or long-lasting vibrations at specific speed or engine speed noticeable on steering wheel. Roadway surface excitations when DTR+Q is switched on Cause Control oscillations in the electric power steering |
| 10225820 | Complaint Staining on door trim strips and top and bottom trim elements on rear side windows Cause Damage to protective coating of door beltline trim strips, door upper trim strips and side window trim element due to strong alkaline detergent in car washes. Remedy 1. Check if the complaint cannot be rectified by polishing the trim bars with the polish. 2. If the complaint cannot be rectified, replace the door beltline trim bars, door upper trim bars and rear side window with trim element with optimized protective coating. |
| 10222481 | Complaint Customer states after a bus sleep the SiriusXM category changes from "My Favorites" to "All Stations" or a different category. Sometimes, the "My Favorites" category will be unavailable for the entire drive cycle. Cause Current MBUX Multimedia System (A26/17) software release Remedy Software update of MBUX Multimedia System (A26/17) to E905.4 (in development). This document will be updated once the software is released. |
| 10222462 | Complaint Malfunction of the electric steering column adjustment. The adjustment application by the driver does not correspond to the adjustment direction of the steering column. Cause Polarity reversal of the lines M20/1 (steering column adjustment motor, forward and backward) and M20/2 (steering column adjustment motor, upward and downward) results in a malfunction of the electric steering column adjustment. Remedy Check the lines (line colors) of M20/1 and M20/2 as per the WIS circuit diagram and correct if necessary. |
| 10222461 | Complaint Height adjustment of electric steering column adjustment jammed in the top/bottom adjustment position (e.g. with Easy Entry function). Cause Height adjustment moves to the top/bottom limit stop and jams. Remedy There are 2 repair procedures to follow depending on vehicle (differentiated according to model and vehicle manufacturing date) 1. Replace repair kit for steering column height adjustment 2. Perform software update of driver's seat control unit |
| 10219254 | Complaint In an initial quick test, DTC B238A00 "Fan 2 of the control unit has malfunctioned" may be active and/or stored in the MBUX Multimedia System (A26/17) Cause Current MBUX Multimedia System (A26/17) software release Remedy If there is no customer complaint present, the DTC can be ignored. A future MBUX Multimedia System (A26/17) software release (E905.3) will prevent the DTC from occurring. This document will be updated when the software is available. |
| 10217216 | Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, has extended the warranty for the accelerator pedal wiring harness and connectors from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 10 years/120,000 miles for certain Model Year (MY) 2016-2019 Mercedes-Benz E-Class and GLC-Class vehicles (213, 238, and 253 platforms). |
| 10217157 | Complaint Height adjustment of electric steering column adjustment jammed in the top/bottom adjustment position (e.g. with Easy Entry function). Cause Height adjustment moves to the top/bottom limit stop and jams. 1. Steering column height adjustment transmission 2. Seat control unit software Remedy There are 2 repair procedures to follow depending on vehicle (differentiated according to model and vehicle manufacturing date) 1. Replace repair kit for steering column height adjustment 2. Perform software update of driver's seat control unit |
| 10217154 | Complaint Thumping noise on rear axle shock absorber on rough road. Cause Until now the rear axle shock absorber support bushing was only available together with the rear axle shock absorber as a replacement part. In future, the rear axle shock absorber support bushing will be available individually as a replacement part to avoid any unnecessary shock absorber noise. Remedy For noise problems on the rear axle shock absorbers, please always make a noise diagnosis, for example using Chassis Ear to localize any sources of noise on shock absorbers or support bushings. If the noise origina |
| 10214958 | Complaint 1. Vibrations noticeable at steering wheel when front axle is excited when driving at a speed between 65 km/h and 130 km/h over an obstacle. Driving over deeply recessed manhole covers Driving over cross joints Driving over extreme surface undulations 2. Permanent or long-lasting vibrations at specific speed or engine speed noticeable on steering wheel. Roadway surface excitations when DTR+Q is switched on Cause Control oscillations in the electric power steering. Remedy Perform software update of electric power steering (N68). |
| 10213048 | Complaint 1. Vibrations noticeable in steering wheel when front axle is excited while driving at a speed above 40 mph over an obstacle. Driving over deeply recessed manhole covers Driving over cross joints Driving over extreme surface undulations 2. Permanent or long-lasting vibrations at specific speed or engine speed noticeable on steering wheel. Roadway surface excitations when DTR+Q is switched on Cause Control oscillations in the electric power steering. Remedy Perform software update of electric power steering (N68). If this measure is unsuccessful, do not perform any fur |
| 10209877 | Complaint The result from the XENTRY battery test does not match the current state of the battery. Cause The XENTRY battery tester uses the stored on-board electrical system data in the SAM module to access the health of the 12 volt battery. The XENTRY battery test may not take into account a single discharge event because the SAM cannot record the data if the battery is discharged. Note: A discharged battery does not necessarily need to be replaced. A discharged battery may be recovered with no permanent damage. Remedy Follow guided tests as described. |
| 10209874 | Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz, has determined that on certain MY 2015-2018 C-Class and GLC-Class (205 and 253 platform) vehicles, the software for the powertrain control unit may not correspond to the current production specifications. It is possible that the next maintenance interval is displayed to the user as a negative distance reading in the instrument cluster. What Were Doing MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will update the powertrain control unit software. |
| 10207199 | Complaint The range of the integrated garage door opener (GTO) is too short. Cause 1. Vehicles equipped with infrared windows and/or a heated windshield may suffer from complaints involving low transmission power. 2. When comparing the range between the integrated GTO and the garage door hand transmitter, the garage door hand transmitter is tested outside the vehicle. 3. The garage door hand transmitter is being aimed towards the garage door, but the vehicle is in a different position. 4. The garage door drive is old. Remedy 1. The lower level of transmission power is mainly perceived |
| 10207198 | Complaint The garage door hand transmitter cannot be initialized with the integrated garage door opener in the inside rearview mirror. Cause 1. The integrated garage door opener (GDO) is not compatible with the opening system installed in the garage. 2. The garage door drive uses a rolling code system. In contrast to the fixed code system, the LED in the mirror in this case flashes green after programming. 3. When the handheld remote control is initialized with the integrated GDO, the distance between the handheld remote control and the GDO is too long or too short. 4. The maximum prog |
| 10206077 | "MY15+ M278 and M157 Equipped Vehicles with Fault Code ""P023400 Boost Pressure is Too High"" " |
| 10206067 | MBUX multimedia system: Map data does not match with your system/the navigation system cannot be activated |
| 10205814 | Fuel filler flap opens slowly/switch flashes/tank is bleeding instrument cluster warning |
| 10205813 | On vehicles with code 077 HERMES dummy module the following functions are restricted, unavailable. |
NHTSA manufacturer communications (public domain)
NHTSA investigations
EA21002 · Air bags:frontal:driver side:inflator moduleopened 17 Sept 2021
Desiccated Air Bag Inflator Rupture
NHTSA Office of Defects Investigation