Problems owners report
Complaints filed with NHTSA about the 2022 Mercedes-Benz GLE 350, by the system named in each complaint. One complaint can name several.
- Unknown or other7
- Engine7
- Fuel/propulsion system4
- Electrical system4
- Forward collision avoidance3
- Engine and engine cooling3
- Fuel system, gasoline3
- Power train3
- Lane departure2
- Vehicle speed control2
NHTSA ODI complaints (public domain) · updated 23 Oct 2026 · 4 injuries and 0 deaths reported
Compared with other years
NHTSA ODI complaints by model year
Recalls
24V724000 · Electrical system27 Sept 2024 · 10,655 vehicles
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2022 GLE 350 and 2021-2022 GLE 450 vehicles. The front acceleration sensor's wiring harness may be routed incorrectly, which can prevent the front air bags from deploying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard 208, "Occupant Crash Protection."
23V880000 · Fuel system, gasoline21 Dec 2023 · 79,676 vehicles
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2024 GLE, GLS, C-Class, E-Class, S-Class, SL, GLC, CLS, AMG GT, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle details. The fuel pump may shutdown, causing a loss of drive power.
23V835000 · Electrical system8 Dec 2023 · 164 vehicles
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2022 GLE350 and GLE450 vehicles. A 12-Volt ground connection under the driver seat may not be secured properly, resulting in the ground connection overheating.
23V178000 · Structure17 Mar 2023 · 70,225 vehicles
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2023 GLE350, GLE450, GLE580, GLS450, GLS580, Maybach GLS600, AMG GLE53, AMG GLE63 S, and AMG GLS63 vehicles. The rear door window trim bars may detach from the vehicle while driving.
22V936000 · Steering16 Dec 2022 · 69 vehicles
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2022 GLE350, GLE450, 2022 AMG GLE53, AMG GLE63, and GLS450 vehicles. The steering coupling locking screw may loosen and possibly detach from the steering gear, resulting in a loss of steering control.
22V680000 · Structure12 Sept 2022 · 161,000 vehicles
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2022 GLE350, GLE450, GLS450, 2021-2022 AMG GLE53, 2020-2021 GLE580, GLS580, and 2021 GLE400e, AMG GLS63, AMG GLE63 S, and Maybach GLS600 vehicles. Due to a manufacturing error, the rear door window trim bars may detach.
22V365000 · Communication20 May 2022 · 242,722 vehicles
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.
NHTSA recalls · summaries in NHTSA's own words
Service bulletins
What Mercedes-Benz told its dealers about the 2022 Mercedes-Benz GLE 350: known faults, fixes and updates.
| Bulletin | Summary |
|---|---|
| 11010970 | Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY21-25 C-Class, CLA, EQB, EQE, EQS, G-Class, GLA, GLB, GLC, GLE, GLS, GT, S-Class, and SL (206, 118, 243, 294, 296, 465, 247, 254, 167, 192, 223, and 232 platform) vehicles, the MBUX multimedia system does not correspond with the latest series production configuration. The MBUX multimedia system control unit will receive an OTA software update. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customers vehicle free of charge and do n |
| 11010818 | Complaint Transmission control unit Y3/8n4 (fully integrated transmission control unit (VGS)) not listed in quick test and/or no communication possible with VGS. Cause Transmission control unit Y3/8n4 Remedy It is important that LI54.15-P-057373 is processed before replacing any component parts (transmission 722.9). After processing and complying with the above documents, perform a reset on the transmission control unit Y3/8n4 (VGS) (ignition reset), check that the transmission connector is seated correctly and inspect the PINs for concerns. If communication with the VGS cannot be established |
| 11010755 | Complaint After a control unit replacement of "N112/9 - control unit for telematics services (HERMES)" or the "N112/2 - control unit for telematics services (RAMSES)", the Digital Extras (previously Mercedes me) cannot be activated. The DTC B15CE00 is active or active+saved. In vehicles with "N112/9 - control unit for telematics services (HERMES)": The message "SOS - service not activated" permanently lights up in the instrument cluster AND the actual value "Error when replacing certificate (CEP.36)" is displayed in the actual values for the activation status under "Registration status" (see |
| 11010494 | Complaint Rear lamps fogged up/not leaktight. Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps. Remedy Rear lamp: Remedy 1: Clearing fogged/condensed rear lamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4 F) Note: Do not wash the vehicle or subject it to high-pressure cleaning before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the trunk. 4. Switch on the exterior lighting. 5. Leave the ve |
| 11010455 | Complaint Only vehicles with a variable transfer case are affected. Can be identified through control unit N45 or N15/7 in the quick test When accelerating with light load, vibrations or jolting sensation may come from the drivetrain Cause Modified oil quality of the transfer case over time Remedy Check initial quick test for faults in the following control units N45 - All-wheel drive (ARS) N127 - 'Drivetrain' (PTCU) control unit Y3/8 - Transmission control for 9-gear transmission (VGS) N3/10 - Engine electronics for combustion engine If faults are present, process them as per the guided test |
| 11010450 | Complaint When using the offroad display in the MBUX, the "Transparent hood" function cannot be activated using the camera symbol. Cause MBUX FUP5 software: E504.3 (A 297 904 97 00) E504.4 (A 297 904 03 01) Remedy Update of head unit A26/17 to the new software: E504.5 (A 297 904 09 01) |
| 11010438 | Complaint Customer complains about anti-theft alarm system triggering without obvious cause when the vehicle is parked and/or when entering the vehicle. All MFA2 and 167 derivates with code 882 may be affected. Cause This is caused by a sporadic loss of communication to the anti-theft alarm system [N26/6]. In many instances there are one or more FCs U110D87, U001988, U016787 stored in the control units anti-theft alarm system [N26/6] and/or signal acquisition and actuation module [N10] / [N10/6]. The alarm system memory may contain several alarm sources. Remedy Please process all following poi |
| 11010437 | Complaint Automatic window raising function of side window inoperative. Cause Denormalization of the window lifter system. Remedy Update the software in the affected door control unit (N69/x). This requires the door control unit (N69/x) to be commissioned. (Path: XENTRY -> Control units view -> DCU-XX (N69/x) -> Adaptations -> Commissioning) SW item numbers of the repair software: A1679023716 for the door control units on the front doors (N69/1 and N69/2) A1679023816 for the door control units on the rear doors (N69/3 and N69/4) |
| 11010435 | Complaint -Check engine light(MIL) is ON. -Current and stored fault code in DCCU and PTCU : P2E9873 The position sensor of the exterior socket flap of the vehicle socket (direct current) has an electrical fault. The actuator does not open. -Starting the vehicle or Charging the vehicle is normal without any issues. Cause Software in the "N116/5 - Direct current charge connection unit (DCCU)" control unit. Remedy SW remedy for N116/5(DC-Charging control unit box) is in progress. Once the software is available, update the software for N116/5 and perform SCN coding of N116/5 For this issue, the ve |
| 11009550 | Complaint Customer concern of Air Conditioning not cooling. Cause Possible refrigerant leak at the evaporator. Remedy Perform the following measures : Remedy 1 (Only applies to vehicles produced during or prior to June 2023) 1. Picture of the forming gas check being performed with RO that shows the VIN clearly in view. 2. Clear picture of VIN on B-pillar. 3. Ensure that the rest of the AC system has been thoroughly checked for leaks before condemning the evaporator. Remedy 2 (Applies to all 167's produced after June 2023) 1. Do NOT remove the expansion valve from the evaporator prior to being |
| 11009549 | Complaint Customer complains about anti-theft alarm system triggering without obvious cause when the vehicle is parked and/or when entering the vehicle. All MFA2 and 167 derivates with code 882 may be affected. Cause This is caused by a sporadic loss of communication to the anti-theft alarm system [N26/6]. In many instances there are one or more FCs U110D87, U001988, U016787 stored in the control units anti-theft alarm system [N26/6] and/or signal acquisition and actuation module [N10] / [N10/6]. The alarm system memory may contain several alarm sources. Remedy Please process all following poi |
| 11009122 | Complaint Washer fluid system leaks Cause Various possible causes: 1. Washer fluid reservoir itself. 2. Seal on washer fluid pump/washer fluid reservoir. 3. Washer fluid pump. 3.1. Distributor housing leaks. 3.2. Pump fitting leaks. 3.3. Washer fluid hose cannot be snapped into place on pump fitting. 3.4. Washer fluid hose will not stay on pump fitting, although connector OK. 4. Washer fluid line. 4.1 Connector will not stay on pump fitting because it is broken. 4.2 Sealing ring in connector missing. 4.3 Sealing ring in connector fitted, but deformed and therefore leaks. 4.4 Damage to washer l |
| 11009036 | Complaint "Active Emergency Stop Assist Currently Unavailable" and "Active Steering Assist Inoperative" instrument cluster messages along with Tire Pressure Light on in Instrument Cluster. Cause Both systems are temporarily unavailable due to low tire pressures. An active tire pressure monitor light may result in some assistance features being temporarily unavailable until tire pressures are corrected. Remedy Check/adjust tire pressures and reset monitoring through the instrument cluster. |
| 11008882 | Complaint Customer concern of Air Conditioning not cooling. Cause Possible refrigerant leak at the evaporator. Remedy Perform the following measures : Remedy 1 (Only applies to vehicles produced during or prior to June 2023) 1. Picture of the forming gas check being performed with RO that shows the VIN clearly in view. 2. Clear picture of VIN on B-pillar. 3. Ensure that the rest of the AC system has been thoroughly checked for leaks before condemning the evaporator. Remedy 2 (Applies to all 167's produced after June 2023) 1. Initial Quick Test 2. Create a short video of the actual pressures vi |
| 11008880 | Complaint After a control unit replacement of "N112/9 - control unit for telematics services (HERMES)" or the "N112/2 - control unit for telematics services (RAMSES)", the Digital Extras (previously Mercedes me) cannot be activated. The DTC B15CE00 is active or active+saved. In vehicles with "N112/9 - control unit for telematics services (HERMES)": The message "SOS - service not activated" permanently lights up in the instrument cluster AND the actual value "Error when replacing certificate (CEP.36)" is displayed in the actual values for the activation status under "Registration status" (see |
| 11008712 | Complaint Check engine light on. One of the below fault codes is current in the engine control module (N3/10). P04DB29, P04DB31, P04DB79 Cause Open circuit or high resistance to crankcase vent line contact Remedy 1. Check the electrical connector for the relevant vent line contact switch noted below. Refer to attached photos of connection locations. 2. Ensure the bolted connection is secure and bolt can be torqued (9Nm). 3. Check continuity from vent line connection to ME control unit. Repair wire if damage is found. The circuit from ME provides 5V and is pulled to 0V when the ground connecti |
| 11008093 | Complaint After clicking on the "Radio" selection function, the radio does not start and instead a permanent loading wheel is displayed. See attached picture for example. Cause Software version Remedy A26/17 - MBUX multimedia system (Head unit) unit must be replaced. When the head unit is in this condition, a software update will not remedy the situation. NOTE: The information contained in this document is intended for use by trained, professional technicians with the knowledge to properly and safely perform diagnosis and repairs on Mercedes-Benz vehicles, using Mercedes-Benz approved tools a |
| 11008091 | Complaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A. Seating of the microphones in the headliner. Side edges are covered by the textile cover (see picture "1") B. Assembly of microphones (B25/20 or B25/21) in the headliner. C. Dirt inside the microphone housing Remedy 1. Press finger on rear of microphone (on adhesive tape) 2. Remove microphone cap from the front 3. Eliminate protrudin |
| 11008072 | Complaint White plastic insert present on microphone assembly. See figure A for example. Cause The insert (breathable filter) is designed to be inside for dust protection and air flow control. Remedy Do not remove the breathable filter from the microphone assembly. This part is designed to be in the microphone and should remain in the vehicle. Note: If TIPS support is required for microphone symptoms please open a TIPS case and reference this LI. |
| 11008056 | Complaint Check engine light on. Fault code P207273 - "Throttle actuator valve is blocked due to ice" stored. Engine may crank and not start. Fault code P210185 may also be stored. Cause Moisture freezing on throttle actuator during extreme low ambient temperatures. Remedy Update software of engine control module. Software increases throttle valve flapping after engine turned off to prevent moisture buildup. |
| 11007974 | Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A leak test must be performed to determine if physical fogging exists or if the headlamp is leaky. Remedy In advance, observe LI82.10-P-078301 "Headlamps or Front Fog Lamps Leaking or Fogged". 1. Prepare headlamp/check for external damage: For headlamps with a closed system 1. Check the headlamps for any external damage and check also for cor |
| 11007972 | Complaint After clicking on the "Radio" selection function, the radio does not start and instead a permanent loading wheel is displayed. See attached picture for example. Cause Software version Remedy A26/17 - MBUX multimedia system (Head unit) unit must be replaced. When the head unit is in this condition, a software update will not remedy the situation. |
| 11007969 | Complaint When using the offroad display in the MBUX, the "Transparent hood" function cannot be activated using the camera symbol. Cause MBUX FUP5 software: E504.3 (A 297 904 97 00) E504.4 (A 297 904 03 01) Remedy The remedy is currently being developed. |
| 11007956 | Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2020-2023 CLS (257 platform), E-Class (213 and 238 platform), GLE (167 platform), and AMG GT 4-Door (290 platform) vehicles, the engine control unit software does not correspond to current production specifications. As a consequence, the functionality of the post-catalyst oxygen sensor may be impaired due to increased thermal loading. MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will update the engine control unit software. |
| 11007858 | Complaint The "Easy entry and exit feature" function deactivates itself after a brief period. Cause The cause is currently being investigated. Remedy A remedy is currently not available. A software update in the seat control unit does not solve the problem. The document will be updated once the reason has been analyzed and a remedy is available. |
NHTSA manufacturer communications (public domain)