Problems owners report
Complaints filed with NHTSA about the 2020 Mercedes-Benz Sprinter (VS30), by the system named in each complaint. One complaint can name several.
- Equipment1
- Power train1
- Vehicle speed control1
- Electrical system1
- Back over prevention1
- Forward collision avoidance1
- Structure1
NHTSA ODI complaints (public domain) · updated 23 Oct 2026 · 0 injuries and 0 deaths reported
Recalls
23V100000 · Electrical system17 Feb 2023 · 52,993 vehicles
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter VS30 and Freightliner Sprinter VS30 vehicles. The heating, ventilation, and air conditioning (HVAC) blower motor circuit may be inadequate, which can allow the wiring harness to overheat.
21V854000 · Service brakes, hydraulic3 Nov 2021 · 1 vehicles
Daimler Vans USA, LLC (DVUSA) is recalling one 2020 Mercedes-Benz Sprinter vehicle. The front axle was equipped with the incorrect-size brake discs.
20V322000 · Seats3 Jun 2020 · 11,013 vehicles
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Spinter vans (platform 970 (VS30)), equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.
NHTSA recalls · summaries in NHTSA's own words
Service bulletins
What Mercedes-Benz told its dealers about the 2020 Mercedes-Benz Sprinter (VS30): known faults, fixes and updates.
| Bulletin | Summary |
|---|---|
| 11011223 | SMOG/Emissions Test fail due to one or more Readiness Monitors not set Complaint: The vehicle has failed the State Emissions Certification because one or more of the OBDII readiness monitors are not completely set. Cause: One or more of the following Readiness Monitors are not fully set within XENTRY: Misfire Monitoring - Injection System Fuel System Monitoring - Injection System, Fuel System, EGR Valve, O2 Sensor NMHC Catalyst Monitoring - NMHC/Diesel Oxidation Catalyst NOx Aftertreatment Monitoring - SCR Catalyst System Boost Pressure System Monitoring - Turbocharger, Charge Air System Exh |
| 11009856 | Complaint: Check engine light with fault code: P300E3B the efficiency of component 'SCR catalytic converter' is not sufficient, is present in the CDI control unit CDI (N3/28). Cause: This subject is currently being analyzed for all 907s equipped with the OM642 engine. Follow the instructions related to this subject to collect information about your vehicle. After completing the checks, please open a TIPS case and at-tach the collected information. |
| 11009854 | Complaint: Noises when reversing slowly <5 km/h (squeaking) Cause: There is a seal in the electric drivetrain that seals off the coolant system from the electric motor. This seal is moistened with coolant during forward travel. As a result of the change in rotational direction when reversing slowly, it may be the case that this sealing ring is no longer moistened. Squeaking noises may occur as a result of the so-called "stick-slip effect". This behavior does not impact the function or durability of the sealing ring and electric drivetrain. Remedy: Do not replace any parts. Explain the cause of |
| 11008717 | Complaint Check engine light with fault code: P300E3B the efficiency of component 'SCR catalytic converter' is not sufficient, is present in the CDI control unit CDI (N3/28). Cause This subject is currently being analyzed for all 907s equipped with the OM642 engine. Follow the instructions related to this subject to collect information about your vehicle. After completing the checks, please open a TIPS case and attach the collected information. Remedy Please complete the following inspections and tests: 1. Perform a tailpipe wipe test and document the results along with photographs. 2. Inspect |
| 11005575 | Complaint T57 Electric step inoperative with warning on cluster. Cause Possible damage to end position sensors. |
| 11005574 | Complaint Front door collides with fender. Cause Excessive dynamic stress results in permanent deformation of the lower hinge and causes the front door to collide with the fender. This can result in damage to the door holder and the front door at the threaded connection of the door holder. |
| 11003187 | Mercedes-Benz AG, the manufacturer of Mercedes-Benz Vans, has determined that on certain Sprinter and Metris vehicles, the B-pillar certification label might not contain information on the vehicle's rim size, tire size, and cold tire inflation pressure required under FMVSS 110 or, as applicable, FMVSS 120. In this case, relevant regulatory requirements might not be met. Mercedes-Benz believes this issue has no impact on vehicle safety. Mercedes-Benz intends to submit a petition to NHTSA for exemption from the notification and remedy requirements of 49 U.S.C. chapter 301, pursuant to 49 CFR Par |
| 11001114 | Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical fault codes in table below. NOTE: If one or more electrical related fault codes for EGR Valve are also present in CDI, utilize Complaint C. Review list of electrical fault codes PDF document in attachments. Complaint C: One or more electrical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of electrical fault c |
| 11001110 | Complaint: Front door collides with fender. Excessive dynamic stress results in permanent deformation of the lower hinge and causes the front door to collide with the fender. This can result in damage to the door holder and the front door at the threaded connection of the door holder. Remedy: 1. In the event of damage to be claimed under warranty, please follow warranty guidelines 10.11.1 (see note) 2. Damaged body components will need to be repaired or replaced by a MB certified collision center. While at the collision center, please request a visual check for cracks on threaded connection o |
| 10217598 | (SC)Provide Supplementary Operator's Manual |
| 10217594 | (RC)Update Rear View Camera Software |
| 10216861 | Mercedes-Benz has initiated a Recall Campaign for Model Year 2020 Sprinter vehicles to update the Engine Control Unit (ECU) software and Transmission Control Unit (TCU) software in these vehicles. To ensure your vehicle is in compliance with emissions regulations and is covered by the full protection of the emission warranty provisions, it is recommended that you have your vehicle serviced as soon as possible. Failure to do so could be deemed a lack of proper maintenance on your vehicle. This Recall Campaign does not cover any other components, and standard warranty terms and exclusions app |
| 10214736 | Update Rear View Camera Software |
| 10214735 | Update Rear View Camera Software |
| 10208221 | Update ESP Software |
| 10208219 | Update ESP Software |
| 10205151 | Coolant, vacuum, temperature fault codes. |
| 10199660 | Coolant warning in instrument cluster - Leak in coolant line |
| 10199654 | "Free browsing, Internet access via Wi-Fi hotspot and Internet radio nonfunctional" |
| 10199434 | Install Additional Retaining Clip on Brake Pedal |
| 10199433 | Check Torque on Front Door Hinge Screws |
| 10187500 | Inspect fuel hose and clamps |
| 10187497 | Rear brake calipers |
NHTSA manufacturer communications (public domain)
NHTSA investigations
PE21019 · Power train:automatic transmissionopened 2 Aug 2021 · closed 27 May 2022
Vehicle Rolls Away While in Park
NHTSA Office of Defects Investigation