Problems owners report
Complaints filed with NHTSA about the 2020 Nissan Murano, by the system named in each complaint. One complaint can name several.
- Forward collision avoidance14
- Unknown or other10
- Suspension8
- Steering5
- Service brakes4
- Power train3
- Visibility/wiper3
- Seat belts2
- Structure2
- Wheels2
NHTSA ODI complaints (public domain) · updated 23 Oct 2026 · 2 injuries and 0 deaths reported
Compared with other years
NHTSA ODI complaints by model year
Fatal crashes in the US
From 2020 to 2023, 30 2020 Murano vehicles were involved in crashes on US public roads in which someone died; 12 people died inside them, and 2 of the vehicles rolled over. This is a count, not a crash rate: it grows with the number of cars on the road.
NHTSA Fatality Analysis Reporting System (FARS), crash years 2020–2023 (public domain)
New York safety inspections
At its first New York inspection the 2020 Nissan Murano failed the safety check 0.90% of the time — 24% less often than the average 2020 passenger car (1.18%). Median odometer at inspection: 29,545 miles.
NY DMV Vehicle Inspections (vezn-fmmk), initial inspections since Aug 2021 · how we count
Crash-test ratings
NHTSA 5-star results for 2 variants; 2 of 2 rated variants score five stars overall. Rollover risk is the estimated chance of rolling over in a single-vehicle crash.
| Variant | Overall | Rollover risk |
|---|---|---|
| 2020 Nissan Murano SUV AWD | ★★★★★ | 15.1 % |
| 2020 Nissan Murano SUV FWD | ★★★★★ | 15.9 % |
- Electronic stability control
- Standard
- Forward collision warning
- Standard
- Lane departure warning
- Optional
- Best overall rating
- 5 / 5
NHTSA New Car Assessment Program (5-Star Safety Ratings), api.nhtsa.gov · US federal work, public domain
Fuel consumption
Official Canadian test results for 2 variants: combined 10.2–10.5 L/100 km (about 22–23 mpg US), CO₂ 240–246 g/km.
| Variant | City | Highway | Combined |
|---|---|---|---|
| Murano · Station wagon: Mid-size · Regular gasoline | 11.7 | 8.3 | 10.2 |
| Murano AWD · Station wagon: Mid-size · Regular gasoline | 12.1 | 8.6 | 10.5 |
Litres per 100 km. Natural Resources Canada, Fuel consumption ratings (open.canada.ca) · Open Government Licence – Canada
Recalls in Canada
2 Transport Canada recalls for the 2020 Nissan Murano.
| 2021350 28 May 2021 | Suspension Issue: On certain vehicles, the rear axle housings may not have been properly heat-treated. As a result, a strong impact (such as hitting a curb) could cause … |
| 2021144 15 Mar 2021 | Suspension Issue: Certain vehicles may have been assembled with defective front lower control arms (transverse links). As a result, the outer ball joint could separate f… |
Transport Canada Vehicle Recalls Database · Contains information licensed under the Open Government Licence – Canada
Recalls
Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano vehicles. The left and/or right-hand transverse link may not have been manufactured correctly, which could result in it separating from the ball joint.
Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.
NHTSA recalls · summaries in NHTSA's own words
Service bulletins
What Nissan told its dealers about the 2020 Nissan Murano: known faults, fixes and updates.
| Bulletin | Summary |
|---|---|
| 11009069 | LANE CAMERA AIMING VEHICLE REFERENCE VALUES NOT IN ESM SERVICE INFORMATION If the lane camera requires aiming, the values in Table A on page 4 must be used. For all other models/model years, consult the Electronic Service Manual (ESM). |
| 11009068 | DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. IF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page) |
| 11007005 | FALSE ACTIVATION OF AEB OR FCW APPLIED VEHICLES: 2019-2024 Murano (Z52) APPLIED SYSTEMS: Automatic Emergency Braking/Forward Collision Warning IF YOU CONFIRM The customer states they have experienced false activation and/or unexpected braking of the Automatic Emergency Braking (AEB) or Forward Collision Warning (FCW) system, AND There are no related DTCs stored. ACTION Refer to the SERVICE PROCEDURE in this bulletin to: 1. Confirm the current ICC/ADAS 2 part number. 2. Reprogram the ICC/ADAS 2, if applicable. |
| 11004971 | RAB WARNING LIGHT ON IN INSTRUMENT PANEL AND/OR DTC B2724-23 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. |
| 11004969 | DTC C1A17-49 OR C2580-49 STORED IN LASER/RADAR This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. |
| 11004963 | INTELLIGENT KEY INITIALIZATION PROCEDURE STOPS OR WILL NOT CONTINUE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin. |
| 11004962 | VEHICLE KEY NOT DETECTED / AUTHENTICATED, ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. |
| 11004961 | CAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. |
| 11004960 | CAN COMMUNICATION CODES DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. |
| 11001208 | AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. |
| 11001202 | DTC P17F0 OR P17F1 STORED IN THE TCM This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin. |
| 11001201 | WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. |
| 11001194 | REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. |
| 11001192 | CVT/TCM CALIBRATION DATA WRITE PROCEDURE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. |
| 11001191 | WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. |
| 10251535 | SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of ASIST. Please discard previous versions of NTB23-018. |
| 10249914 | SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of ASIST. HINT: Initially, the Infotainment Software Update Utility will be available only on the CONSULT PC version of ASIST. The Utility will be added to ASIST WEB at a later date. Please discard previous versions of NTB23-018. |
| 10249904 | SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY below. Please discard previous versions of this bulletin. |
| 10249903 | VOLUME KNOB DOES NOT FUNCTION PROPERLY This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. |
| 10249898 | TELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. |
| 10248654 | TRANSFER ASSEMBLY SEAL REPLACEMENT FOR AWD FRONT DRIVE SHAFT REMOVAL This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. |
| 10248651 | CVT JUDDER AND DTC P17F0 OR P17F1 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin. |
| 10248650 | FLUID LEAK CAUSED BY TRANSFER ASSEMBLY RIGHT SIDE DRIVE SHAFT OIL SEAL This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. |
| 10243708 | DIAGNOSIS OF VEHICLE PULL (DRIFT) AND/OR STEERING WHEEL OFF-CENTER This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. |
| 10242148 | SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. |
NHTSA manufacturer communications (public domain)