Recalls in Canada
3 Transport Canada recalls for the 2019 Proterra Catalyst.
| 2024508 9 Sept 2024 | Electrical Issue: Under certain conditions, the connectors and wiring for the radiator fan could overheat and melt. Note: This problem could cause warnings to display o… |
| 2023559 17 Oct 2023 | Powertrain Issue: On certain transit buses, the traction inverter could overheat and fail. If this happens, there could be a sudden loss of power while driving, including… |
| 2022091 1 Mar 2022 | Steering Issue: On certain buses, the bolts that secure the steering gearbox can loosen. If this happens, the steering gearbox could separate from the bus and cause a … |
Transport Canada Vehicle Recalls Database · Contains information licensed under the Open Government Licence – Canada
Recalls
Phoenix Motorcars (Phoenix) is recalling certain 2019-2021 800V Catalyst and 2020-2022 ZX5 transit buses. The vehicle controller software may allow the electrical circuit for the radiator fan to overheat.
Proterra Operating Company, Inc. (Proterra) is recalling certain 2019-2022 40' and 35' Catalyst 800V transit buses equipped with ProDrive 1.0, and 40' and 35' ZX5 800V transit buses equipped with ProDrive 1.0. A transistor inside the inverter may overheat and fail, which can result in a loss of power steering and drive power.
Proterra Operation Company, Inc. (Proterra) is recalling certain 2017-2019 Catalyst transit buses. One or more battery packs may allow liquid to leak into and accumulate in the battery pack enclosure.
Proterra, Inc. (Proterra) is recalling certain 2017-2019 35 foot Catalyst E2, 2017-2019 40 foot E2, 2020-2021 35 foot RR, 2019-2020 40 foot RR, 2019-2022 40 foot ZX5, and 2020-2022 35 foot ZX5 buses. The plexus adhesive between the torque limiter plate and the bus body may be insufficient, causing the bolts that secure the steering gearbox to loosen.
Proterra, Inc. (Proterra) is recalling certain 2019-2020 Catalyst 40 foot buses. A software defect in the body controller that operates the door motor may allow the rear door to open unexpectedly.
Proterra Inc. (Proterra) is recalling certain 2018-2020 35 foot and 40 foot Catalyst buses. Lack of plexus adhesive between the torque plate and the vehicle chassis may cause the bolts securing the steering gear box to loosen.
Proterra Inc. (Proterra) is recalling certain 2019-2020 Battery-Electric 40' Catalyst and 2020 Battery-Electric 35' Catalyst buses. The power steering hose located at the pump and reservoir may leak and sweat fluid through the hose.
Proterra, Inc. (Proterra) is recalling certain 2019 Catalyst buses. A body controller software update may have disabled the audible and visible warnings that notifies the operator that the brake interlock could be engaged.
Proterra, Inc. (Proterra) is recalling certain 2018-2019 Catalyst buses equipped with a certain batch of glass roof hatches. Temperature and vibration stresses may cause the tempered glass roof hatch to shatter.
Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.
NHTSA recalls · summaries in NHTSA's own words
Service bulletins
What Proterra told its dealers about the 2019 Proterra Catalyst: known faults, fixes and updates.
| Bulletin | Summary |
|---|---|
| 11011362 | Service bulletin fleet check for the transit buses due to potential missing split blocks on DuoPower Vehicles. |
| 11011320 | Service Bulletin for an alternative coolant temp sensor for transit buses as the original sensor installed is challenging to purchase due to supply constraints. |
| 11011235 | Service Bulletin for Transit Vehicles to reduce the gearboxes PMI interval due to failing filters. |
| 11011233 | Repair instructions to support transit buses when a charge shunt fails. If the installed charge shunt were to fail we can replace with the original shunt installed, therefore this instruction set provides documentation for installing an alternative. |
| 11011001 | Service Bulletin for select transit buses to incorporate an overlay harness bus buses with high CAN noise. |
| 11010953 | Bulletin Instruction for upgrading the body and vehicle controllers software on transit buses. Update to fault thresholds and additional parameters added from customer requests. |
| 11010912 | Bulletin instructions for rotating the ambient temp sensor 180deg on transit buses to reduce road debris from accumulating on the temp sensor. |
| 11010895 | Bulletin to update Transit bus body controllers for improved diagnostics and two new parameters to accommodate customer requests. |
| 11010723 | Bulletin Instructions to switch out stanchion fittings that attach the vertical rails to ceiling system on transit buses. |
| 11010713 | Instructions updating the Powertrain Controller on select Transit buses for improved powertrain performance. |
| 11010711 | Instructions for a vehicle controller update on the transit buses to fix bugs and protect components, specifically overhead charging, compressor and inverter. Improving diagnostics of these units. |
| 11010666 | Service Bulletin Instructions to update the vehicle controller software, bug fixes ands improvements to the vehicle. |
| 11010663 | Replacement connectors and upgraded heat shrink to prevent UV damage to the wiring. |
| 11010662 | Bulletin to update ADA ramp software. The vendor provided new software to support the ramp deploying and retracting at normal speed. Prior to the software the ramps were functioning slower than expected. |
| 11010653 | Repair instructions for ADA ramp brackets that have come debonded due to water intrusion. |
| 11010630 | Instructions to add spacers to the aux heat tank to reduce stress acted on. |
| 11010618 | DriveTrain software update to improve diagonstics and shifting for the vehicle. |
| 11010446 | Procedure to replace traction motor due to a quality issue from supplier. |
| 11010444 | Replaces curb side Duopower motor when failure occurs. |
| 11010425 | Bulletin to add shim under the steering TLP due to build variances of the bodies and bond gaps. |
| 11009754 | Updates the body controller on select vehicles to address bugs and upgrades from the past quarter. |
| 11009090 | Repair bulletin for the HVAC Condenser Y Pipe on certain transit vehicles. |
| 11009072 | Replaces DuoPower Drive Motor when a failure occurs on the streetside electric motor. |
| 11007833 | This procedure describes the process for updating the 800V DuoPower Body, Vehicle and Powertrain Controllers software to the latest version. |
| 11007830 | This procedure adds improved caps to the coolant system for 800V buses. |
NHTSA manufacturer communications (public domain)
NHTSA investigations
Remedy Effectiveness of Recall 22V887
NHTSA Office of Defects Investigation