The risk
The software of the communication module for the emergency call system (eCall) is faulty. As a result, it may be impossible to establish a speech connection with the Mercedes-Benz emergency call centre or to transmit vehicle data.
Product: Passenger car. Company recall code: 5499637
Safety Gate (European Commission) · CC0 · official text, unchanged
Measures taken
Type of economic operator taking notified measure(s): Manufacturer Category of measure(s): Recall of the product from end users Date of entry into force: Unknown
Other injuries alerts in 2019
421 of the 509 motor vehicle alerts published in 2019 concerned the same risk.
| A12/00004/19 20 Dec 2019 | Mercedes- Benz EQC |
| A12/00007/19 20 Dec 2019 | Peugeot Expert, Traveller |
| A12/00008/19 20 Dec 2019 | Aston Martin DB11, DBS SUPERLEGGERA, VANTAGE |
| A12/00013/19 20 Dec 2019 | Mercedes-Benz V-Class, Vito |
| A12/00014/19 20 Dec 2019 | Ducati Hypermotard 950 |
| A12/00015/19 20 Dec 2019 | Peugeot 301 |
| A12/00016/19 20 Dec 2019 | Peugeot 208 I 2008 I |
| A12/00017/19 20 Dec 2019 | Bmw 3er, 5er |
Who notified alerts in 2019
| Notifying country | Alerts |
|---|---|
| Germany | 335 |
| United Kingdom | 47 |
| Portugal | 45 |
| France | 39 |
| Italy | 12 |
| Poland | 10 |
Safety Gate (European Commission) · CC0 · all alerts of 2019
More Mercedes-Benz alerts
614 EU Safety Gate alerts for Mercedes-Benz since 2006; the most were issued in 2021 (98).
| Citaro LE Ü Injuries | Sept 2026 |
| GLE-Class Injuries | Sept 2026 |
| ACTROS, AROCS, ATEGO, eACTROS Injuries | Jul 2026 |
| ACTROS, AROCS, ATEGO, eACTROS Injuries | Jul 2026 |
| Unimog 405, unimog 437 Injuries | Jul 2026 |
| A-class, A-class AMG, B--class, C-class, C-class AMG, CLA, CLA AMG, CLE, E-class and… Injuries | Jun 2026 |
| G-Klasse Injuries | May 2026 |
| Actros, eActros Injuries | May 2026 |