The risk
Due to a specific software update error that can cause an abrupt reset, the data communication module (DCM) may not restart at the next ignition cycle. It will no longer be possible to initiate an emergency call using the eCall system, increasing the risk of injuries, delayed assistance in the event of an accident. The product does not comply with the Regulation on the approval and market surveillance of motor vehicles and their trailers, and of systems, components and separate technical units intended for such vehicles.
Product: Passenger car, model year: 2020 - 2023; Frame Code: ES (AXZH10), NX (AAZH20, AAZH25, AAZH26), RX (AALH15, AALH16, TALH17), RZ (XEBM15), UX (KMA10, MZAA10, MZAH10, MZAH15), AYGO (KGB70), bZ4X (XEAM10, YEAM15), CAMRY (AXVH71), C-HR TMMT (MAXH10, MAXH20, MAXH25, ZYX11, ZYX20), COROLLA (MZEA11, MZEH12)
Safety Gate (European Commission) · CC0 · official text, unchanged
Measures taken
Type of economic operator taking notified measure(s): Importer Category of measure(s): Recall of the product from end users Date of entry into force: Unknown
Other injuries alerts in 2023
278 of the 395 motor vehicle alerts published in 2023 concerned the same risk.
| A12/03122/23 22 Dec 2023 | Ford Kuga |
| A12/03124/23 22 Dec 2023 | Volvo XC90 |
| A12/03125/23 22 Dec 2023 | Dunlop Sportmax Roadsmart III |
| A12/03126/23 22 Dec 2023 | Peugeot 208 |
| A12/03128/23 22 Dec 2023 | Citroen, DS C3, C4, DS3, DS4, DS5 |
| A12/03129/23 22 Dec 2023 | Jaguar F-PACE (X761) |
| A12/03130/23 22 Dec 2023 | Opel, Peugeot ASTRA-L (OV512) , 308 V3 (P512) |
| A12/03131/23 22 Dec 2023 | Bmw 3 series, 2 series, X3, X4 |
Who notified alerts in 2023
| Notifying country | Alerts |
|---|---|
| Germany | 229 |
| France | 107 |
| Poland | 20 |
| Portugal | 19 |
| Belgium | 8 |
| Luxembourg | 5 |
Safety Gate (European Commission) · CC0 · all alerts of 2023
More Lexus and Toyota alerts
8 EU Safety Gate alerts for Lexus and Toyota since 2016; the most were issued in 2024 (4).
| Bz4X, Corolla Cross and NX Injuries | Jul 2024 |
| Mutiple models Injuries | Jul 2024 |
| LX600, Land Cruiser, Tundra Injuries | Jun 2024 |
| Toyota: C-HR, RAV4 HEV, RAV4 PHV; Lexus: NX450h+, RX350h, RX450h+, RX500h Injuries | Mar 2024 |
| NX450h+, RAV4 PHEV Fire | Jul 2023 |
| CT200h, Prius, Prius Plus, Auris and Corolla. Fire | Jul 2016 |
| CT200h, Prius and Prius PHV Injuries | Jul 2016 |