The risk
The automatic and manual emergency call service may not function as intended outside the network coverage of certain network providers due to a software error. As a result, the eCall may not be used as intended to place an emergency call to direct emergency services to the vehicle. Depending on network availability, voice communication would still be possible by calling 112 as a fallback option.
Product: LA, GLA, M-Klasse/GLE/GL/GLS, SLK/SLC, A-Klasse, AMG GT, C-Klasse, E-Klasse Coupé/Cabrio, E-Klasse, S-Klasse Coupé/Cabrio, CLS, S-Klasse, SL, B-Klasse/GLA/GLB, GLC, AMG GT 4-Türer Coupé, GLE Coupé, G-Klasse
Safety Gate (European Commission) · CC0 · official text, unchanged
Measures taken
Type of economic operator taking notified measure(s): Manufacturer Category of measure(s): Recall of the product from end users Date of entry into force: Unknown
Other injuries alerts in 2021
427 of the 549 motor vehicle alerts published in 2021 concerned the same risk.
| A11/00111/21 24 Dec 2021 | Toyota PROACE CITY |
| A11/00118/21 24 Dec 2021 | Kubota RTV-X1100, RTV-X1110MC, RTV-X900MC |
| A12/01804/21 24 Dec 2021 | Mazda 6 |
| A12/01805/21 24 Dec 2021 | Mazda BT 50 |
| A12/01806/21 24 Dec 2021 | Tesla Model 3, Model Y |
| A12/01807/21 24 Dec 2021 | Tesla Model 3 |
| A12/01837/21 24 Dec 2021 | Porsche Taycan |
| A12/01843/21 24 Dec 2021 | Hyundai Tucson |
Who notified alerts in 2021
| Notifying country | Alerts |
|---|---|
| Germany | 363 |
| France | 82 |
| Portugal | 37 |
| Poland | 22 |
| Austria | 11 |
| Belgium | 10 |
Safety Gate (European Commission) · CC0 · all alerts of 2021
More Mercedes-Benz alerts
614 EU Safety Gate alerts for Mercedes-Benz since 2006; the most were issued in 2021 (98).
| Citaro LE Ü Injuries | Sept 2026 |
| GLE-Class Injuries | Sept 2026 |
| ACTROS, AROCS, ATEGO, eACTROS Injuries | Jul 2026 |
| ACTROS, AROCS, ATEGO, eACTROS Injuries | Jul 2026 |
| Unimog 405, unimog 437 Injuries | Jul 2026 |
| A-class, A-class AMG, B--class, C-class, C-class AMG, CLA, CLA AMG, CLE, E-class and… Injuries | Jun 2026 |
| G-Klasse Injuries | May 2026 |
| Actros, eActros Injuries | May 2026 |