The defect
REV Ambulance Group Orlando, INC. (REV) is recalling certain model year 2010-2016 Road Rescue Specialty Vehicles, as well as Ultramedic, Promedic, Duramedic, Metromedic, and Transmedic emergency vehicles equipped with Class 1 Ultraview Touchscreens manufactured by Hale Products. These touchscreens may experience false switch activations that can happen without the operator's knowledge causing accessories to turn on or off, affecting vehicle performance.
The risk
The unintended turning on or off of accessories such as emergency beacons or automatic snow chains can increase the risk of a crash.
The remedy
REV will notify owners, and dealers will upgrade the software or retrofit fuses, free of charge. The recall began on November 20, 2016. Owners may contact REV customer service at 1-800-628-8178 or Hale Products Customer Service Center at 1-800-533-3569 or halecustomerservice@idexcorp.com.
NHTSA's own wording · initiated by MFR
Vehicles covered
| Model | Model years |
|---|---|
| Road Rescue Duramedic | 2010, 2011, 2012, 2013, 2014, 2015, 2016 |
| Road Rescue Promedic | 2010, 2011, 2012, 2013, 2014, 2015, 2016 |
| Road Rescue Specialty Vehicle | 2010, 2011, 2012, 2013, 2014, 2015, 2016 |
| Road Rescue Transmedic | 2010, 2011, 2012, 2013, 2014, 2015, 2016 |
| Road Rescue Ultramedic | 2010, 2011, 2012, 2013, 2014, 2015, 2016 |
Components: ELECTRICAL SYSTEM:SOFTWARE
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
| Model | Year | Complaints | Recalls |
|---|---|---|---|
| Road Rescue Duramedic | 2010 | 0 | 2 |
| Road Rescue Duramedic | 2011 | 0 | 2 |
| Road Rescue Duramedic | 2012 | 0 | 2 |
| Road Rescue Duramedic | 2013 | 0 | 2 |
| Road Rescue Duramedic | 2014 | 0 | 2 |
| Road Rescue Duramedic | 2015 | 0 | 2 |
| Road Rescue Duramedic | 2016 | 0 | 2 |
| Road Rescue Promedic | 2010 | 0 | 2 |
| Road Rescue Promedic | 2011 | 0 | 2 |
| Road Rescue Promedic | 2012 | 0 | 2 |
| Road Rescue Promedic | 2013 | 0 | 2 |
| Road Rescue Promedic | 2014 | 0 | 2 |
| Road Rescue Promedic | 2015 | 0 | 2 |
| Road Rescue Promedic | 2016 | 0 | 2 |
| Road Rescue Specialty Vehicle | 2010 | 0 | 2 |
| Road Rescue Specialty Vehicle | 2011 | 0 | 2 |
| Road Rescue Specialty Vehicle | 2012 | 0 | 2 |
| Road Rescue Specialty Vehicle | 2013 | 0 | 2 |
| Road Rescue Specialty Vehicle | 2014 | 0 | 2 |
| Road Rescue Specialty Vehicle | 2015 | 0 | 2 |
| Road Rescue Specialty Vehicle | 2016 | 0 | 2 |
| Road Rescue Transmedic | 2010 | 0 | 2 |
| Road Rescue Transmedic | 2011 | 0 | 2 |
| Road Rescue Transmedic | 2012 | 0 | 2 |
| Road Rescue Transmedic | 2013 | 0 | 2 |
| Road Rescue Transmedic | 2014 | 0 | 2 |
| Road Rescue Transmedic | 2015 | 0 | 2 |
| Road Rescue Transmedic | 2016 | 0 | 2 |
| Road Rescue Ultramedic | 2010 | 0 | 2 |
| Road Rescue Ultramedic | 2011 | 0 | 2 |
Other electrical system recalls in 2016
92 of the 919 recall campaigns reported to NHTSA in 2016 concerned the electrical system; REV Ambulance Group Orlando, INC. filed 10 campaigns in all.
| 16V936000 28 Dec 2016 | Maserati North America, Inc. |
| 16V938000 28 Dec 2016 | Navistar, Inc. |
| 16V951000 27 Dec 2016 | Kalmar Solutions, LLC |
| 16V950000 23 Dec 2016 | ARBOC Specialty Vehicles, LLC |
| 16V923000 22 Dec 2016 | Pierce Manufacturing |
| 16V920000 21 Dec 2016 | Toyota Motor Engineering & Manufacturing |
| 16V915000 21 Dec 2016 | Bluecar SAS |
| 16V919000 21 Dec 2016 | BMW of North America, LLC |
NHTSA recalls (public domain) · all recalls of 2016