The defect
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
The risk
Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.
The remedy
Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.
NHTSA's own wording · initiated by MFR
Vehicles covered
| Model | Model years |
|---|---|
| Ford Expedition | 2018, 2019, 2020, 2021, 2022, 2023 |
| Ford F-250 SD | 2019, 2020, 2021, 2022, 2023 |
| Ford F-350 SD | 2019, 2020, 2021, 2022, 2023 |
| Ford F-450 SD | 2019, 2020, 2021, 2022, 2023 |
| Ford F-550 SD | 2019, 2020, 2021, 2022, 2023 |
| Lincoln Navigator | 2018, 2019, 2020, 2021, 2022, 2023 |
Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
| Model | Year | Complaints | Recalls |
|---|---|---|---|
| Ford Expedition | 2018 | 382 | 14 |
| Ford Expedition | 2019 | 518 | 11 |
| Ford Expedition | 2020 | 425 | 18 |
| Ford Expedition | 2021 | 238 | 12 |
| Ford Expedition | 2022 | 116 | 12 |
| Ford Expedition | 2023 | 65 | 8 |
| Ford F-250 SD | 2019 | 1,165 | 11 |
| Ford F-250 SD | 2020 | 267 | 14 |
| Ford F-250 SD | 2021 | 166 | 12 |
| Ford F-250 SD | 2022 | 126 | 17 |
| Ford F-250 SD | 2023 | 43 | 16 |
| Ford F-350 SD | 2019 | 467 | 11 |
| Ford F-350 SD | 2020 | 189 | 15 |
| Ford F-350 SD | 2021 | 98 | 14 |
| Ford F-350 SD | 2022 | 113 | 17 |
| Ford F-350 SD | 2023 | 41 | 15 |
| Ford F-450 SD | 2019 | 3 | 9 |
| Ford F-450 SD | 2020 | 0 | 10 |
| Ford F-450 SD | 2021 | 18 | 12 |
| Ford F-450 SD | 2022 | 24 | 14 |
| Ford F-450 SD | 2023 | 5 | 13 |
| Ford F-550 SD | 2019 | 4 | 5 |
| Ford F-550 SD | 2020 | 4 | 8 |
| Ford F-550 SD | 2021 | 12 | 9 |
| Ford F-550 SD | 2022 | 9 | 12 |
| Ford F-550 SD | 2023 | 1 | 9 |
| Lincoln Navigator | 2018 | 52 | 12 |
| Lincoln Navigator | 2019 | 85 | 10 |
| Lincoln Navigator | 2020 | 32 | 13 |
| Lincoln Navigator | 2021 | 33 | 12 |
Other equipment recalls in 2023
119 of the 894 recall campaigns reported to NHTSA in 2023 concerned the equipment; Ford Motor Company filed 737 campaigns in all.
| 23V893000 22 Dec 2023 | Daimler Coaches North America |
| 23V852000 15 Dec 2023 | Great Dane Trailers |
| 23V816000 5 Dec 2023 | Volvo Trucks North America |
| 23V804000 29 Nov 2023 | Tiffin Motorhomes, Inc. |
| 23V772000 17 Nov 2023 | Airstream, Inc. |
| 23V763000 11 Nov 2023 | Nova Bus (US) Inc. |
| 23V759000 10 Nov 2023 | Thor Motor Coach |
| 23V757000 9 Nov 2023 | Southeast Toyota Distributors, LLC |
NHTSA recalls (public domain) · all recalls of 2023