Problems owners report
Complaints filed with NHTSA about the 2012 Ford Fusion Hybrid, by the system named in each complaint. One complaint can name several.
- Steering36
- Air bags32
- Service brakes16
- Electrical system13
- Electronic stability control (esc)10
- Unknown or other8
- Engine8
- Power train3
- Fuel/propulsion system2
- Structure2
NHTSA ODI complaints (public domain) · updated 23 Oct 2026 · 2 injuries and 0 deaths reported
Compared with other years
NHTSA ODI complaints by model year
Crash-test ratings
NHTSA 5-star results for 1 variant; 0 of 1 rated variants score five stars overall. Rollover risk is the estimated chance of rolling over in a single-vehicle crash.
| Variant | Overall | Rollover risk |
|---|---|---|
| 2012 Ford Fusion Hybrid 4 DR FWD | ★★★★☆ | 10.5 % |
- Electronic stability control
- Standard
- Forward collision warning
- No
- Lane departure warning
- No
- Best overall rating
- 4 / 5
NHTSA New Car Assessment Program (5-Star Safety Ratings), api.nhtsa.gov · US federal work, public domain
Fuel consumption
Official Canadian test results for 1 variant: combined 6.0 L/100 km (about 39 mpg US), CO₂ 138 g/km.
| Variant | City | Highway | Combined |
|---|---|---|---|
| Fusion Hybrid · Mid-size · Regular gasoline | 5.7 | 6.5 | 6.0 |
Litres per 100 km. Natural Resources Canada, Fuel consumption ratings (open.canada.ca) · Open Government Licence – Canada
Recalls
No recall campaigns cover the 2012 Ford Fusion Hybrid.
Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.
NHTSA recalls · summaries in NHTSA's own words
Service bulletins
What Ford told its dealers about the 2012 Ford Fusion Hybrid: known faults, fixes and updates.
| Bulletin | Summary |
|---|---|
| 10250305 | When performing any transmission fluid change or topoff involving Motorcraft Premium ATF, MERCON V has replaced all versions of Motorcraft Premium ATF and can be used going forward. Mixing Motorcraft Premium ATF and MERCON V in the same transmission is acceptable. After 31-Jan-2024, Motorcraft Premium ATF will no longer be manufactured and will only be available until inventory depletes. |
| 10236689 | Some 2010-2012 Fusion/Milan and 2011-2012 MKZ vehicles equipped with a 2.5L or 3.0L engine and electronic power assist steering (EPAS), a remanufactured replacement steering gear (MU2Z-3V504-ARM) is available which is significantly less expensive than a new replacement gear. When conducting repairs that are customer pay, offer the customer a remanufactured gear when possible. This would include vehicles not included in field service action (FSA) 15N01 (built on or before 7-Sep-2010) or vehicles included in FSA 15N01 that have exceeded the 10 year/150,000 mile terms of the program. |
| 10234103 | Some 2010-2012 Fusion hybrid electric vehicles (HEV), 2010-2011 Milan HEV and 2011-2012 MKZ HEV vehicles may experience reduced electric vehicle operation and increased gasoline engine operation around 10 years of vehicle age and beyond. This may be due to software in the battery energy control module (BECM) and the powertrain control module (PCM). To correct the condition, follow the Service Procedure to reprogram the BECM and PCM. |
| 10222465 | Certain 2010 2012 Model Year Fusion / MKZ / Milan Hybrid Vehicles Hybrid Battery Reduced Electric Vehicle Operation BECM and PCM Software Update In all the affected vehicles, outdated software may result in reduced EV-only mode performance earlier in the life of the vehicle than intended. |
| 10209374 | Certain 2005-2014 Mustang, 2005-2006 GT, 2004-2011 Ranger, 2006-2012 Fusion & MKZ/Zephyr, 2006-2011 Milan, and 2007-2010 Edge & MKX Vehicles Driver & Passenger Airbag Module Quality Control Inspection: Ford Motor Company has determined that some vehicles claimed by dealers as repaired under Takata Airbag Safety Recalls 15S21, 17S42, 18S02, 19S01, and 21S12 may not have received the claimed repairs. The propellant in certain Takata airbag inflators can experience an alteration over time with exposure to certain climate conditions. A combination of time, high temperature fluctuations, and humid |
| 10174404 | Some 2010-2012 Fusion hybrid electric vehicles (HEV), 2010-2011 Milan HEV and 2011-2012 MKZ HEV vehicles may experience reduced electric vehicle operation and increased gasoline engine operation around 10 years of vehicle age and beyond. This may be due to software in the battery energy control module (BECM) and the powertrain control module (PCM). To correct the condition, follow the Service Procedure to reprogram the BECM and PCM. |
| 10167224 | Some 2010-2012 Fusion hybrid electric vehicle (HEV), 2010-2011 Milan HEV and 2011-2012 MKZ HEV vehicles may experience reduced electric vehicle operation and increased gasoline engine operation. Do not attempt repairs at this time. Engineering is investigating, monitor OASIS for updates. |
| 10058453 | FORD/LINCOLN: WHEN FLAT TOWING VEHICLE, BATTERY WILL DRAIN, DUE TO MANUAL INSTRUCTION OF KEY REMAINING IN ACCESSORY POSITION. MODEL 2010-13 FUSION, 2010-11 MILAN, 2011-12 MKZ. *PE |
| 10057834 | FORD: NO SERVICE ACTION IS RECOMMENDED FOR THIS CONDITION. PLEASE USE AT YOUR DISCRETION. VARIOUS 2010-2015 VEHICLES MAY EXPERIENCE A TURBULENCE NOISE, SIMILAR TO AN HELICOPTER NOISE, AT HIGHWAY SPEEDS WHEN THE REAR DOOR WINDOW(S) OR SUNROOF ARE OPEN. *TA |
| 10053361 | FORD: VEHICLES MAY RECEIVED INVALID DATA FROM ACCESSORY PROTOCOL INTERFACE MODULE (DTC U0554:00) FROM GENERIC FUNCTION MODULE DURING DIAGNOSTIC SELF TESTS. MODEL 2012-2013 FOCUS ELECTRIC, C-MAX/FUSION/MKZ HYBRID, ENERGI. *PE |
NHTSA manufacturer communications (public domain)
NHTSA investigations
Pedestrian alert sounds
Desiccated Air Bag Inflator Rupture
Power Steering Failure
Electric power steering failure
NHTSA Office of Defects Investigation