Recalls
18V485000 · Structure19 Jul 2018 · 1,946 vehicles
Polaris Industries, Inc. (Polaris) is recalling certain 2011-2016 GEM E2, E2L, ELXD, and EL electric vehicles. The lower main frame tube may crack which can result in failure of the secondary upper cab frame.
Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.
NHTSA recalls · summaries in NHTSA's own words
Service bulletins
What GEM told its dealers about the 2016 GEM EL: known faults, fixes and updates.
| Bulletin | Summary |
|---|---|
| 10179065 | There is no doubt that for a Polaris customer the process of picking up a brand new vehicle is one of the most exciting times in the ownership experience. To ensure that all Polaris dealers are equipped to deliver a world-class experience that matches the high quality and excitement of the products, PCDX was developed to create a mobile streamlined dealership delivery experience. PCDX combines the setup, registration, and delivery process into one easy to use application. |
| 10179064 | PCDX is an online and mobile interface for providing a consistent dealer setup and customer delivery experience. The interface walks the dealer and the customer through a standardized online form that includes the PDI (pre-delivery inspection), general warnings, assembly and inspection, safety bulletins, test ride, customer information, customer walkaround and discussion, and customer acceptance. This application has been proven in dealerships to automate document retention, streamline vehicle setup, and provide a consistent, professional customer experience. Vehicles shipped after 11/1/2015 n |
| 10179063 | This Team Tip is being released to dealers to provide information regarding the required transition to online PCDX and PCDX training. |
| 10179060 | A STOP RIDE MEANS THE CONSUMER MUST NOT OPERATE THEIR VEHICLE UNTIL THE REPAIR IS COMPLETE. We have been made aware that some dealers are incorrectly communicating the importance of STOP RIDE communications. |
| 10179040 | Polaris has identified that some GEM vehicles were manufactured with improper steering wheel alignment. This team tip is to inform dealers of an updated procedure in the service manual to show an easier and alternative method to remove and align the steering wheel. |
| 10179038 | This team tip has been released to clearly define Polaris expectations when filing a warranty claim related to GEM shipping damage. In the event that damage occurs during the shipping process, it is critical to adhere to the claim steps outlined in this communication. |
| 10179037 | GEM has received reports of some 2016 GEM vehicles intermittently displaying an incorrect state of charge after charging and use. |
NHTSA manufacturer communications (public domain)
NHTSA investigations
DP22005 · Electrical system:propulsion systemopened 27 Jan 2023 · closed 7 Aug 2023
Pedestrian alert sounds
NHTSA Office of Defects Investigation