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CarsLore / Infiniti / Q50 / 2020

2020 Infiniti Q50

3 owner complaints — #9 of 10 Q50 model years. 0 recalls, 25 service bulletins.

3complaints · 0 crashes, 0 fires
0recalls
25manufacturer bulletins
10 mimedian mileage at failure

Problems owners report

Complaints filed with NHTSA about the 2020 Infiniti Q50, by the system named in each complaint. One complaint can name several.

  • Service brakes1
  • Power train1
  • Unknown or other1
  • Engine1
  • Vehicle speed control1

NHTSA ODI complaints (public domain) · updated 23 Oct 2026 · 0 injuries and 0 deaths reported

Compared with other years

’14’16’18’20’22’243’14’17’20’233
2014201520162017201820192020202120222023

NHTSA ODI complaints by model year

Fatal crashes in the US

From 2020 to 2023, 18 2020 Q50 vehicles were involved in crashes on US public roads in which someone died; 9 people died inside them. This is a count, not a crash rate: it grows with the number of cars on the road.

NHTSA Fatality Analysis Reporting System (FARS), crash years 2020–2023 (public domain)

New York safety inspections

At its first New York inspection the 2020 Infiniti Q50 failed the safety check 0.96% of the time — 18% less often than the average 2020 passenger car (1.18%). Median odometer at inspection: 29,109 miles.

5,616first inspections
0.96%failed on safety
29,109 mimedian odometer
0.0%0.7%1.4%’14’16’18’20’22’241.0%0.0%0.7%1.4%’14’17’20’23’241.0%

NY DMV Vehicle Inspections (vezn-fmmk), initial inspections since Aug 2021 · how we count

Crash-test ratings

NHTSA 5-star results for 2 variants; not yet fully rated. Rollover risk is the estimated chance of rolling over in a single-vehicle crash.

VariantOverallFrontalSideRolloverRollover risk
2020 Infiniti Q50 4 DR AWD———★★★★★9.7 %
2020 Infiniti Q50 4 DR RWD———★★★★★9.7 %
Electronic stability control
Standard
Forward collision warning
Standard
Lane departure warning
Optional
Best overall rating
—

NHTSA New Car Assessment Program (5-Star Safety Ratings), api.nhtsa.gov · US federal work, public domain

Fuel consumption

Official Canadian test results for 2 variants: combined 10.8–11.1 L/100 km (about 21–22 mpg US), CO₂ 254–261 g/km.

VariantEngineTransmissionCityHighwayCombinedCO₂ g/km
Q50 AWD · Mid-size · Premium gasoline3.0 L, 6 cyl.AS712.58.710.8254
Q50 AWD Red Sport · Mid-size · Premium gasoline3.0 L, 6 cyl.AS712.59.311.1261

Litres per 100 km. Natural Resources Canada, Fuel consumption ratings (open.canada.ca) · Open Government Licence – Canada

Recalls

No recall campaigns cover the 2020 Infiniti Q50.

Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.

NHTSA recalls · summaries in NHTSA's own words

Service bulletins

What Infiniti told its dealers about the 2020 Infiniti Q50: known faults, fixes and updates.

BulletinSummary
11009064DTC B00A0-00 STOREIF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)D
11006990DTC B2E1B-06 (AUTOMATIC ECALL) STORED AS CURRENT IN THE IVC APPLIED VEHICLES: 2020-2024 Q50 (V37) 2020-2022 Q60 (CV37) 2020-2024 QX80 (Z62) SERVICE INFORMATION The APPLIED VEHICLES that come equipped with a factory installed SOS switch, located near the overhead map lamp, also come equipped with a wireless communication device called a Telematics Communication Unit (TCU). With an active NissanConnect Services subscription, the TCU communicates with the Nissan Data Center to provide various security and convenience services. When diagnosing DTC B2E1B-06 for AUTOMATIC ECALL on an APPLIED VEHICLE
11006966TELEMATICS CONTROL UNIT RESET AFTER AUTOMATIC COLLISION NOTIFICATION SERVICE INFORMATION The Telematics Control Unit (TCU) has the ability to send an automatic collision notification when the vehicle is involved in an accident. Once an automatic collision notification is performed, the function becomes disabled and the TCU must be reset to re-enable the automatic collision notification function. Some models will store DTC B2E1B-97 for Automatic eCAll locked as CURRENT when this function is disabled. This bulletin describes how to reset the TCU after an automatic collision notification has been
11006964DTC B2E01-96 (INTERNAL BATTERY) STORED AS CURRENT IN IVC APPLIED SYSTEMS: Vehicles equipped with Telematics SERVICE INFORMATION CONSULT has been updated to allow DTC B2E01-96 for Internal battery to be cleared in the Telematics Control Unit (TCU). If DTC B2E01-96 is Current/Active in the TCU, and no additional Current/Active DTCs are present in the TCU, perform the SERVICE PROCEDURE starting on page 2. This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
11006962AV CONTROL UNIT REPLACEMENT PROCESS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. IF YOU CONFIRM The AV control unit needs to be replaced. ACTION 1. Read and save the VIN. 2. Read and save the configuration. 3. Replace the AV control unit. 4. Reprogram the AV control unit. 5. Configure the AV control unit. 6. Write the VIN to the AV control unit. IMPORTANT: Procedures 4-6 above must be performed in the order shown below. ORDER OF COMPLETION REPROGRAM AV Control Unit CONFIGURE AV Control Unit WRITE VIN to AV Control Un
11006961TELEMATICS (IVC) SERVICE INFORMATION Vehicles equipped with factory telematics system HINT: If the client experiences Wi-Fi hotspot related concerns only, DO NOT replace the TCU. Have the client contact the AT&T Support line at 1 (888) 719-7242. See ITB12-011 for models built before those listed above. SERVICE INFORMATION The APPLIED VEHICLES are equipped with a wireless communication device called a Telematics Communication Unit (TCU). The TCU communicates with the Infiniti Data Center to provide various security and convenience services. This bulletin contains important service procedures
11004954INTELLIGENT KEY INITIALIZATION PROCEDURE STOPS OR WILL NOT CONTINUE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
11002539INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
11002537CAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
11001653CAN COMMUNICATION CODES DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
11001187AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
11001182WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
11001179REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
11001177WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
10251530SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of ASIST. Please discard previous versions of ITB23-010.
10249897SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of ASIST. HINT: Initially, the Infotainment Software Update Utility will be available only on the CONSULT PC version of ASIST. The Utility will be added to ASIST WEB at a later date. Please discard previous versions of ITB23-010.
10249896INFOTAINMENT SYSTEM IN RENTAL CARS FREQUENTLY REBOOTS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
10249893ENABLING WIRELESS APPLE CARPLAY FEATURES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
10249892SOFTWARE UPDATE FOR CLOCK INCORRECT This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
10246431TURBOCHARGER REPLACEMENT PROCEDURE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
10242043SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
10242042SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
10242041TURBOCHARGER REPLACEMENT PROCEDURE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
10240534DTC P0744 STORED IN THE TCM IF YOU CONFIRM DTC P0744 (TORQUE CONVERTER) is stored as PAST or CURRENT in the TCM. ACTION Follow the SERVICE PROCEDURE in this bulletin to reprogram the TCM.
10237559INFOTAINMENT CONTROL UNIT REPLACEMENT SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

NHTSA manufacturer communications (public domain)