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CarsLore / Kia / Niro EV / 2023

2023 Kia Niro EV

15 owner complaints — #4 of 7 Niro EV model years. 3 recalls, 25 service bulletins.

15complaints · 2 crashes, 0 fires
3recalls
25manufacturer bulletins
9,015 mimedian mileage at failure

Problems owners report

Complaints filed with NHTSA about the 2023 Kia Niro EV, by the system named in each complaint. One complaint can name several.

  • Electrical system8
  • Unknown or other4
  • Service brakes3
  • Fuel/propulsion system3
  • Forward collision avoidance2
  • Vehicle speed control2
  • Power train2
  • Seats1
  • Structure1
  • Air bags1

NHTSA ODI complaints (public domain) · updated 23 Oct 2026 · 3 injuries and 0 deaths reported

Compared with other years

’19’21’23’2515’19’22’23’2515
201920202021202220232024

NHTSA ODI complaints by model year

Crash-test ratings

NHTSA 5-star results for 1 variant; not yet fully rated. Rollover risk is the estimated chance of rolling over in a single-vehicle crash.

VariantOverallFrontalSideRolloverRollover risk
2023 Kia Niro EV SUV FWD————0.0 %
Electronic stability control
Standard
Forward collision warning
Standard & Optional
Lane departure warning
Standard
Best overall rating
—

NHTSA New Car Assessment Program (5-Star Safety Ratings), api.nhtsa.gov · US federal work, public domain

Recalls

25V024000 · Seats17 Jan 2025 · 80,255 vehicles

Kia America, Inc. (Kia) is recalling certain 2023-2025 Niro EV, Plug-in Hybrid (PHEV), and Hybrid vehicles. The floor wiring assembly beneath the front passenger seat may become damaged, which can prevent the front air bags and seat belts from deploying properly or cause an unintended side curtain air bag deployment.

24V271000 · Power train16 Apr 2024 · 8 vehicles

Kia America, Inc. (Kia) is recalling certain 2023 Niro EV and 2024 EV9 vehicles. The differential gear bolts in the gear drive unit may not be tightened properly, which can result in a loss of drive power or cause the differential to lock up.

24V057000 · Power train31 Jan 2024 · 1,243 vehicles

Kia America, Inc. (Kia) is recalling certain 2023-2024 Niro EV and 2023 EV6 vehicles. One of the drive shafts may have been improperly heat-treated, allowing it to break under load and resulting in a loss of drive power.

Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.

NHTSA recalls · summaries in NHTSA's own words

Service bulletins

What Kia told its dealers about the 2023 Kia Niro EV: known faults, fixes and updates.

BulletinSummary
11010698TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2024MY Kia vehicles (refer to model list on page 8) to remedy a non-responsive or inoperative radio (FM, AM, SXM, etc.) concern. The affected AVN unit on the vehicles may not respond when pressing the RADIO hard key/button on the AVN unit or when selecting the RA
11009490TECHNICAL SERVICE BULLETIN: VOLUNTARY SERVICE CAMPAIGN: VCMC LOGIC IMPROVEMENT (SC323) - This bulletin provides information to improve the software logic in the Vehicle Charging Management System (VCMS) on certain 2023-2024MY Niro EV (SG2 EV) vehicles produced from July 11, 2022 through February 23, 2024. While charging using a 240-V AC (Level 2) charger, the subject vehicles may experience an interrupted charging session or a lower charging speed due to a degraded electrical connection from exposure to a damaged charging cable connector. Dealers are to update the VCMS ECU with improved softwa
11009489VOLUNTARY SERVICE CAMPAIGN: QUESTION AND ANSWER (SC323) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Voluntary Service Campaign SC323.
11009488VOLUNTARY SERVICE CAMPAIGN: OWNER NOTIFICATION (SC323) - This document is the owner notification advising that Kia is conducting a Voluntary Service Campaign to update the Vehicle Charge Management System (VCMS) Electronic Control Unit (ECU) with improved software in certain 2023-2024 MY Niro EV vehicles.
11009487VOLUNTARY SERVICE CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (SC323) - This document is the announcement to the dealer Parts and Service managers advising that Kia is conducting a Voluntary Service Campaign to update the VCMS ECU software to improve charging speeds and reduce interrupted charging sessions on certain 2023-2024 MY Niro EV vehicles, manufactured from July 11, 2022 through February 23, 2024.
11009486VOLUNTARY SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO (SC323) - This document is the announcement to dealer principals advising that Kia is conducting a Voluntary Service Campaign to update the VCMS ECU software to improve charging speeds and reduce interrupted charging sessions on certain 2023-2024 MY Niro EV vehicles, manufactured from July 11, 2022 through February 23, 2024.
11007861TECHNICAL SERVICE BULLETIN: SERVICE ACTION: TIRE MOBILITY KIT INSPECTION & REPLACEMENT/REPAIR (SA556) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to inspect, and if necessary, replace the Tire Mobility Kit (TMK) sealant can or sealant can cap on certain 2023-2024MY Kia vehicles listed on page 7. Lower ambient temperatures can create a vacuum effect inside the TMK sealant can, causing the sealant can cap to open, resulting in the tire sealant leaking.
11000787This bulletin provides information relating to the correct transmission fluid type and fill quantity requirement for each Kia model. A flush is required ONLY when a transmission is replaced.
10252802TECHNICAL SERVICE BULLETIN: EWP COOLANT HOSE REPLACEMENT - This bulletin provides information to replace the Electric Water Pump (EWP) coolant hose on some 2023-2024MY Niro EV (SG2 EV) vehicles produced from July 11, 2022 through January 24, 2024, which may exhibit a coolant leak from under the bulkhead due to a loosened EWP coolant hose at the EWP connector. If the vehicle continues to be driven in this condition, a "Refill coolant" warning message may appear in the instrument cluster, followed by reduced heater performance. The retainer clip on the EWP coolant hose on the vehicle is position
10250517TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2024MY Kia vehicles (refer to model list on page 3) to remedy a 'non-responsive' or 'inoperative' radio (FM, AM, SXM, etc. ) concern. The affected AVN unit on the vehicles may not respond when pressing the 'RADIO' hard key/button on the AVN unit or when selecti
10243928TECHNICAL SERVICE BULLETIN: UNEVEN/SLIPPERY ROAD WARNING DISPLAYED ON INSTRUMENT CLUSTER - This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2023MY Kia vehicles (refer to model list on page 3) to remedy a warning sound accompanied by a 'Slippery road ahead. Drive carefully' or 'Uneven road ahead. Drive carefully' warning which is displayed on the instrument cluster. The current AVN software causes the warning sound and message to repeat approximately every ten (10) seconds, if the vehicle is not in motion, in 'PARK' or driving on even surfaces
10242982This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2024MY Kia vehicles (refer to model list on page 3) to remedy a 'non-responsive' or 'inoperative' radio (FM, AM, SXM, etc. ) concern. The affected AVN unit on the vehicles may not respond when pressing the 'RADIO' hard key/button on the AVN unit or when selecting the 'RADIO' icon on the AVN menu screen.
10242580TECHNICAL SERVICE BULLETIN: SERVICE ACTION: MOOD LAMP OPERATION LOGIC IMPROVEMENT (SA536) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to upgrade the software logic of the interior Mood Lamp Module (MLM) system on some 2023MY Niro EV, P/HEV (SG2 P/HEV, EV) vehicles produced from April 14, 2023 through May 15, 2023 and 2023MY EV6 (CV) vehicles produced from April 18, 2023 through May 13, 2023, which may exhibit an inoperative mood lamp.
10242579TECHNICAL SERVICE BULLETIN: EV BATTERY POOR/NO CHARGING CONCERN ICCU REPLACEMENT - This bulletin provides information regarding a poor EV battery charging concern on some 2023MY Niro EV (SG2 EV) vehicles produced from January 4, 2022 through March 29, 2023, when charging using a Level 1 or Level 2 charger; however, the concern is not present when using a DC charger. In some cases, the vehicle may exhibit a "Check electric vehicle system", and/or "Stop vehicle and check power supply" message in the instrument cluster display, and/or MIL 'ON' with DTC(s) described below.
10242239VOLUNTARY SERVICE CAMPAIGN: OWNER NOTIFICATION - This document is the owner notification advising that Kia America, Inc. is conducting a Voluntary Service Campaign to upgrade the Vehicle Control Unit ("VCU") software logic in certain 2023 MY Niro EV vehicles. Kia is conducting this Voluntary Service Campaign to improve the VCU software logic so that the vehicle"s brake lights illuminate during i-Pedal mode when the vehicle reaches a certain deceleration threshold even if you do not release the accelerator pedal fully or depress the brake pedal. Also, this software upgrade will impro
10242238TECHNICAL SERVICE BULLETIN: AIR CONDITIONING REFRIGERANT COLLECTION AND RECHARGE (SA538) - This bulletin provides information to evacuate, vacuum, and recharge the air conditioning system on certain 2023MY EV6 (CV) vehicles produced from January 31, 2023 through June 02, 2023 and Niro P/HEV, EV (SG2 P/HEV, EV) vehicles produced from January 06, 2023 through June 02, 2023. During assembly, the affected vehicles may not have had the correct amount of R-1234yf refrigerant charged in the air conditioning system resulting in poor or inoperative air conditioning.
10241848TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) - This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2023MY Kia vehicles to remedy a 'non-responsive' or 'inoperative' radio (FM, AM, SXM, etc.) concern. The affected AVN unit on the vehicles may not respond when pressing the 'RADIO' hard key/button on the AVN unit or when selecting the 'RADIO' icon on the AVN menu screen. Follow the procedure outlined in this publication to update the software on 5th Generation AVN wide units using
10241193VOLUNTARY SERVICE CAMPAIGN: QUESTION AND ANSWER - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Voluntary Service Campaign (SC273B).
10241192VOLUNTARY SERVICE CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO - This document is the announcement to the dealer Parts and Service Managers that Kia is conducting a Voluntary Service Campaign to upgrade the Vehicle Control Unit ("VCU") software logic in certain 2023 MY Niro EV vehicles manufactured from July 11, 2022 through June 30, 2023. Kia is conducting this Voluntary Service Campaign to improve the VCU software logic so that the vehicles brake lights illuminate during i-Pedal mode when the vehicle reaches a certain deceleration threshold, even if the driver does not release the acceler
10241191VOLUNTARY SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO - This document is the announcement to the dealer principals that Kia is conducting a Voluntary Service Campaign to upgrade the Vehicle Control Unit ("VCU") software logic in certain 2023 MY Niro EV vehicles manufactured from July 11, 2022 through June 30, 2023. Kia is conducting this Voluntary Service Campaign to improve the VCU software logic so that the vehicles brake lights illuminate during i-Pedal mode when the vehicle reaches a certain deceleration threshold, even if the driver does not release the accelerator pedal fully or depr
10241180VOLUNTARY SERVICE CAMPAIGN: VCU SOFTWARE LOGIC UPGRADE (SC273) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to upgrade the software logic of the Vehicle Control Unit (VCU) on certain 2022-2023MY EV6 (CV) vehicles produced from November 17, 2021 through May 30, 2023, and 2023-2024MY Niro EV (SG2 EV) vehicles produced from July 11, 2022 through June 30, 2023, in order to enhance the following two (2) functions: 1. Illumination of Brake lamp without dep
10240759TECHNICAL SERVICE BULLETIN: SERVICE ACTION: MOOD LAMP OPERATION LOGIC IMPROVEMENT (SA536) - This bulletin provides the procedure to upgrade the software logic of the interior Mood Lamp Module (MLM) system on some 2023MY Niro EV, P/HEV (SG2 P/HEV, EV) vehicles produced from April 14, 2023 through May 15, 2023 and 2023MY EV6 (CV) vehicles produced from April 18, 2023 through May 13, 2023, which may exhibit an inoperative mood lamp.
10238225TECHNICAL SERVICE BULLETIN: PARTIAL REPAIR - ELECTRICAL A/C COMPRESSOR - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information regarding partial repair of the Air Conditioning (A/C) compressor assembly on some 2011MY~ Optima Hybrid (TF HEV, JF HEV/PHEV), 2015MY~ Soul EV (PS EV), 2017MY~ Niro (DE HEV/PHEV/EV), 2022MY~ EV6 (CV), 2021MY~ Sorento (MQ4 HEV/PHEV), 2023MY~ Sportage (NQ5 HEV/PHEV), and 2023MY~ Niro (SG2 EV/HEV/PHEV) vehicles.
10237607PITSTOP: SHARING KIA CONNECT CREDENTIALS WITH THIRD-PARTY APPS AND POTENTIAL IMPACT TO 12V BATTERY IN EVS - Kia is aware of reports of unexpected drainage of the 12-volt battery in some Kia electric vehicles (EVs). While Kias investigation is ongoing, a possible cause of the issue may be third-party applications used by the customer that are causing excessive Kia Connect connections to the customers EV.
10232941TECHNICAL SERVICE BULLETIN: VCMS BATTERY CHARGING LOGIC IMPROVEMENT - This bulletin provides the procedure to update the software logic of the Vehicle Charging Management System (VCMS) on some 2023MY Niro EV (SG2 EV) vehicles produced from July 11, 2022 through February 7, 2023, which may set the DTC P1BAD00 and/or cause a charging issue to the High Voltage Battery (HVB)/Battery System Assembly (BSA) due to higher than "allowed" increased temperature at the charging connector.

NHTSA manufacturer communications (public domain)