Recalls
19V788000 · Seat belts1 Nov 2019 · 29,720 vehicles
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018 E400 Wagon 4MATIC, E400 4MATIC, E43 AMG 4MATIC, 2018-2019 E63S AMG 4MATIC Wagon, E63 AMG 4MATIC Wagon, E300, E300 4MATIC, GLC63S Coupe AMG 4MATIC, 2019 CLS450, CLS450 4MATIC, CLS53 AMG 4MATIC, E450 Wagon, E53 AMG 4MATIC, GLC300, GLC63 AMG Coupe 4MATIC, G550 4MATIC, G63 AMG, GLC300 Coupe 4MATIC, GLC300 4MATIC, GLC350e 4MATIC, GLC43 AMG Coupe 4MATIC, GLC43 AMG 4MATIC, GLC63 AMG 4MATIC, GT63 AMG four-door 4MATIC, and GT63S AMG four-door 4MATIC vehicles. Although correctly fastened, the front seat belts may be inaccurately detected as being unfastened, which may cause the electric PRE-SAFE®-function and the pretensioner to be deactivated.
18V905000 · Air bags19 Dec 2018 · 809 vehicles
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018-2019 Mercedes-Benz GLC63 AMG Coupe, GLC63S AMG Coupe, and GLC63 vehicles. In the event of a crash, the frontal air bag may have a delayed deployment for certain unbelted front seat passengers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
18V838000 · Air bags27 Nov 2018 · 104,663 vehicles
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 C300 Cabriolet, C300 Coupe, C300 4Matic Cabriolet, C300, C300 4Matic Coupe, C300 4Matic, C43 AMG Cabriolet, C43 AMG Coupe, C63 S AMG Cabriolet, C350e Plug-In Hybrid, C63 AMG Cabriolet, C63 AMG Coupe, C63 S AMG Coupe, C63 AMG, C63 S AMG, 2018-2019 GLC300 4Matic Coupe, GLC300, GLC63 AMG Coupe, GLC300 4Matic, GLC350e Plug-In Hybrid, GLC43 AMG Coupe, GLC43 AMG, GLC63 S AMG Coupe, and GLC63 AMG vehicles equipped with Audio 20 head units and automatic child seat recognition. The status of the passenger side air bag may not display correctly.
Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.
NHTSA recalls · summaries in NHTSA's own words
Service bulletins
What Mercedes-Benz told its dealers about the 2018 Mercedes-Benz AMG GLC63S: known faults, fixes and updates.
| Bulletin | Summary |
|---|---|
| 11010907 | Complaint The flap of the reversing camera opens and closes by itself during forward travel. This happens several times during the trip. The customer notices the sound of opening and closing. No camera image is displayed in the head unit. The reversing camera or the 360 system functions normally when activated manually or by engaging drive range "R". This behavior occurs again during each driving cycle. Cause This is not a malfunction, but an intended system behavior: Calibration of the reversing camera is in progress. For this, the cover on the camera is opened for max. 5 cumulative minutes i |
| 11010818 | Complaint Transmission control unit Y3/8n4 (fully integrated transmission control unit (VGS)) not listed in quick test and/or no communication possible with VGS. Cause Transmission control unit Y3/8n4 Remedy It is important that LI54.15-P-057373 is processed before replacing any component parts (transmission 722.9). After processing and complying with the above documents, perform a reset on the transmission control unit Y3/8n4 (VGS) (ignition reset), check that the transmission connector is seated correctly and inspect the PINs for concerns. If communication with the VGS cannot be established |
| 11010755 | Complaint After a control unit replacement of "N112/9 - control unit for telematics services (HERMES)" or the "N112/2 - control unit for telematics services (RAMSES)", the Digital Extras (previously Mercedes me) cannot be activated. The DTC B15CE00 is active or active+saved. In vehicles with "N112/9 - control unit for telematics services (HERMES)": The message "SOS - service not activated" permanently lights up in the instrument cluster AND the actual value "Error when replacing certificate (CEP.36)" is displayed in the actual values for the activation status under "Registration status" (see |
| 11010644 | Complaint Paint damage on door paneling in area of door handle (see picture 1). Cause Possible tolerance complaint regarding the door handle Remedy 1. Paint the affected area of the door paneling using the spot repair procedure in accordance with the manufacturer's specifications. 2. Replace door handle, ensuring that the door handle bearing bracket is installed correctly (see picture 2). Note: The optimized door handles are marked as shown in the illustration (see picture 3). |
| 11010455 | Complaint Only vehicles with a variable transfer case are affected. Can be identified through control unit N45 or N15/7 in the quick test When accelerating with light load, vibrations or jolting sensation may come from the drivetrain Cause Modified oil quality of the transfer case over time Remedy Check initial quick test for faults in the following control units N45 - All-wheel drive (ARS) N127 - 'Drivetrain' (PTCU) control unit Y3/8 - Transmission control for 9-gear transmission (VGS) N3/10 - Engine electronics for combustion engine If faults are present, process them as per the guided test |
| 11009122 | Complaint Washer fluid system leaks Cause Various possible causes: 1. Washer fluid reservoir itself. 2. Seal on washer fluid pump/washer fluid reservoir. 3. Washer fluid pump. 3.1. Distributor housing leaks. 3.2. Pump fitting leaks. 3.3. Washer fluid hose cannot be snapped into place on pump fitting. 3.4. Washer fluid hose will not stay on pump fitting, although connector OK. 4. Washer fluid line. 4.1 Connector will not stay on pump fitting because it is broken. 4.2 Sealing ring in connector missing. 4.3 Sealing ring in connector fitted, but deformed and therefore leaks. 4.4 Damage to washer l |
| 11008091 | Complaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A. Seating of the microphones in the headliner. Side edges are covered by the textile cover (see picture "1") B. Assembly of microphones (B25/20 or B25/21) in the headliner. C. Dirt inside the microphone housing Remedy 1. Press finger on rear of microphone (on adhesive tape) 2. Remove microphone cap from the front 3. Eliminate protrudin |
| 11008064 | In our continuing efforts to ensure the proper performance and quality of your vehicle, we are writing to inform you that on certain Model Year 2011-2018 C-Class, E-Class, S-Class, G-Class, CL, CLS, ML, GL, GLE, GLS, GLC, SL, and AMG GT vehicles with 6 and 8 cylinder gasoline engines, the software of the engine control unit may not meet current specifications. Under certain conditions, the catalyst heating might not work. Therefore, an Emission Service Campaign is being conducted to remedy the situation. Our records indicate that your vehicle is included in the affected population of vehicles. |
| 11008032 | Complaint Noises/ squealing from the service brake in various driving situations and ambient conditions Cause Frictional vibrations Remedy AMG brake systems are designed for high loads. This can result in noises under certain operating conditions. These are dependent on speed, brake pressure or ambient conditions such as temperature and air humidity. (Extract from the owner's manual) If customer complaints are received, please proceed as follows: Check whether, apart from this document, an additional document exists for the model series in question, and if so, work through it Check whether t |
| 11007974 | Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A leak test must be performed to determine if physical fogging exists or if the headlamp is leaky. Remedy In advance, observe LI82.10-P-078301 "Headlamps or Front Fog Lamps Leaking or Fogged". 1. Prepare headlamp/check for external damage: For headlamps with a closed system 1. Check the headlamps for any external damage and check also for cor |
| 11007790 | Complaint Headlamps fogged or droplets forming. Cause Due to the housing cover with pressure compensation diaphragm, the headlamps are a "closed system". This means that the headlamps are protected against acid gases, dirt and exhaust gas. However, moisture can still enter from two sources. Through absorption and desorption (the commonest cause) or through permeation. Moisture is either absorbed by the plastic material and, when the light source is switched on, it is released from the plastic by desorption, or the moisture penetrates through the plastic materials of the headlamp from outside |
| 11007753 | Complaint Headlamp or front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Headlamps comply with all applicable standards. If a pressure compensation diaphragm is fitted in the housing cover, then the lamp unit is a "closed system". Remedy Headlamp: Remedy 1 Clearing fogged/condensed LED headlamps and LED rear lamps: 1. Drive vehicle into workshop (temperature higher than +18 C/+64.4 F) and connect the exhaust extraction. Note: Do not perform an eng |
| 11007728 | Complaint To insure vehicle down time is kept at a minimum and all required information is available when case is escalated, as well as assist technicians with checks that may help lead in resolving issue without case creation. THIS LI IS NOT TO BE USED AS A REASON FOR CASE CREATION BUT AS A GUIDE IF A CASE IS NEEDED Cause There are, at times, additional steps workshops can do to help diagnose and rectify transmission complaints. Remedy When opening a case for transmissions a EEPROM, Quick Test, and VGS CUL are absolutely necessary Please also check for any relevant LIs before opening case. Al |
| 11006658 | Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (MY) C-Class, E-Class, S-Class, G-Class, CL, CLS, ML, GL, GLE, GLS, GLC, SL, and AMG GT (204, 205, 207, 212, 213, 217, 221, 222, 463, 216, 218, 166, 292, 253, 231, and 190 platforms) vehicles with 6 and 8 cylinder gasoline engines, the software of the engine control unit may not meet current specifications. Under certain conditions, the catalyst heating might not work. MBUSA will conduct an Emission Service Campaign. An authorized Mercedes-Benz dealer will update the engine control |
| 11005331 | Complaint Only vehicles with a variable transfer case are affected. Can be identified through control unit N45 or N15/7 in the quick test When accelerating with light load, vibrations or jolting sensation may come from the drivetrain Cause Modified oil quality of the transfer case over time Remedy Check initial quick test for faults in the following control units N45 - All-wheel drive (ARS) N127 - 'Drivetrain' (PTCU) control unit Y3/8 - Transmission control for 9-gear transmission (VGS) N3/10 - Engine electronics for combustion engine If faults are present, process them as per the guided test |
| 11005294 | Complaint Rear lamps fogged up/not leaktight. Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps. Remedy Rear lamp: Remedy 1: Clearing fogged/condensed rear lamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4 F) Note: Do not wash the vehicle or subject it to high-pressure cleaning before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the trunk. 4. Switch on the exterior lighting. 5. Leave the ve |
| 11000624 | The customer complains of a check engine light (CEL) on. May also complain of the engine running roughly and/or a loss of power. Multiple Causes Remedy Please see the document "Remedy Instructions" in attachments. For MY19+ G63 there may be an alternate solution available. Please reference LI07.61-P-076755 before performing the steps in this LI. |
| 11000598 | Complaint Noticeable vibrations at the steering wheel: At speeds between 40mph and 75mph On straight stretches of road and in long corners With driver assistance systems switched on Cause Control oscillations in the electric power steering. Remedy Perform software update of electric power steering (N68). Note: Please ensure newest Xentry release software is installed and all addons are updated. After the software update, teach in the steering limitations of the electric power steering again: 1. Start engine 2. Turn steering wheel all the way to the left and briefly hold at the steering limi |
| 10252835 | Always use the latest XENTRY Diagnosis software release with all available add-ons. Make sure to follow the operation steps exactly as described in XENTRY Diagnosis. Use a battery charger to ensure sufficient power supply of the vehicle on-board electrical system battery (greater than 12.5 V). If XENTRY Diagnosis is already connected to the vehicle, start with operation step 2. If two or more software updates or SCN codings are performed during one workshop visit, operation items 02-4762 and 02-5058 may be invoiced only once for each workshop order. Work procedure 1. Connect X |
| 10251356 | The radio station favorites list is no longer present after bus idle Saving process during download Perform software update in control unit HU6 in the head unit (A26/17) to version E871.1 (A 247 904 53 00). |
| 10249726 | Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz, has determined that in certain MY 2017-2021 C-Class, CLA, CLS, E-Class, GLC, GLE, GLS, AMG GT, S-Class, SL, and SLC (205, 117, 257, 213/238, 253, 166/292, 190/290,217/222, 231, 172) vehicles, the software of the communication module does not correspond with the latest series production configuration. This free of charge update includes quality-enhancing optimizations for the communication module to improve the system stability and better availability of the Mercedes me services. The update is downloaded and installed in the background |
| 10249543 | In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz USA, LLC (MBUSA) is extending the warranty coverage for the pressure sensor in certain Model Year (MY) hybrid vehicles listed below from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 15 years/150,000 miles, whichever occurs first, due to the following issue: The pressure sensor installed on the fuel tank or on the fuel filler neck might detect an electrical error as a result of contaminated fuel, which could cause the chec |
| 10248162 | Crease formation on genuine leather seat covers in vehicles with low mileage Objects left on the seats for extended periods of time (pressure marks). Objects wedged between the seat backrest and seat cushion (e.g. seat belt buckle). Light initial creases due to vehicle handling. Light creases in the outer covers originating from the production process (missing finish). Heat treatment of the seat covers using heat gun and plastic wedge. Be very careful to not overheat the seat material! |
| 10244837 | The "SOS nonfunctional" message appears sporadically in the instrument cluster of the vehicle. The fault code B129C00 is stored in the control unit log. The message occurs in particular after the vehicle has been non-operational for an extended period of time; the message then disappears of its own accord after a few minutes. No functional limitation to the emergency call system is to be expected. Software error in N112/9 control unit for telematics services (HERMES). Software update for control unit N112/9 - Control unit for telematics services (HERMES) to software release E522.8. If |
| 10243565 | In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz USA (MBUSA) is extending the coverage for the intake line assembly on your vehicle from the original New Vehicle Limited Warranty of 4 years / 50,000 miles to 15 years / 150,000 miles (whichever occurs first), and applies to the vehicle regardless of ownership. Why the warranty extension? On certain Model Year 2015 - 2020 C/E/GLC/SLC and SLK vehicles, under certain circumstances, the partial-load ventilation valve (a part of the intake line |
NHTSA manufacturer communications (public domain)
NHTSA investigations
EA21002 · Air bags:frontal:driver side:inflator moduleopened 17 Sept 2021
Desiccated Air Bag Inflator Rupture
NHTSA Office of Defects Investigation