The defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE 350 4MATIC and GLE 450 4MATIC vehicles. The owner's manuals do not include information regarding the adjustment of the head restraints of the third row seats. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, "Head Restraints."
The risk
Improperly adjusted head restraints increase the risk of injury to the third row seat passengers in the event of a crash.
The remedy
MBUSA will notify owners, and dealer's will provide a supplementary owner's manual booklet with the necessary information, free of charge. The recall began November 22, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019090005.
NHTSA's own wording · initiated by MFR
Vehicles covered
| Model | Model years |
|---|---|
| Mercedes-Benz GLE 350 | 2020 |
| Mercedes-Benz GLE 450 | 2020 |
Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
| Model | Year | Complaints | Recalls |
|---|---|---|---|
| Mercedes-Benz GLE 350 | 2020 | 91 | 27 |
| Mercedes-Benz GLE 450 | 2020 | 26 | 32 |
Other equipment recalls in 2019
121 of the 880 recall campaigns reported to NHTSA in 2019 concerned the equipment; Mercedes-Benz USA, LLC. filed 199 campaigns in all.
| 19V920000 23 Dec 2019 | Riverside RV |
| 19V916000 23 Dec 2019 | Daimler Trucks North America LLC |
| 19V921000 23 Dec 2019 | Aluminum Trailer Company |
| 19V914000 20 Dec 2019 | Mercedes-Benz USA, LLC. |
| 19V908000 19 Dec 2019 | Daimler Vans USA, LLC |
| 19V902000 18 Dec 2019 | Forest River, Inc. |
| 19V906000 18 Dec 2019 | Airstream, Inc. |
| 19V884000 11 Dec 2019 | Triple E Recreational Vehicles |
NHTSA recalls (public domain) · all recalls of 2019