The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2023 GLE 450 and GLS 450 vehicles. The transmission may not fully downshift in certain conditions, causing the engine to stall.
The risk
An engine stall increases the risk of a crash.
The remedy
Dealers will update the transmission control unit software, free of charge. Owner notification letters were mailed March 29, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA's own wording · initiated by MFR
Vehicles covered
| Model | Model years |
|---|---|
| Mercedes-Benz GLE 450 | 2020, 2021, 2022, 2023 |
| Mercedes-Benz GLS 450 | 2020 |
| Mercedes-Benz GLS 450 4MATIC | 2022, 2023 |
| Mercedes-Benz GLS450 | 2021 |
Components: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
| Model | Year | Complaints | Recalls |
|---|---|---|---|
| Mercedes-Benz GLE 450 | 2020 | 26 | 32 |
| Mercedes-Benz GLE 450 | 2021 | 15 | 17 |
| Mercedes-Benz GLE 450 | 2022 | 14 | 11 |
| Mercedes-Benz GLE 450 | 2023 | 7 | 4 |
| Mercedes-Benz GLS 450 | 2020 | 35 | 20 |
| Mercedes-Benz GLS 450 4MATIC | 2022 | 16 | 10 |
| Mercedes-Benz GLS 450 4MATIC | 2023 | 7 | 5 |
| Mercedes-Benz GLS450 | 2021 | 31 | 12 |
Other power train recalls in 2024
41 of the 950 recall campaigns reported to NHTSA in 2024 concerned the power train; Mercedes-Benz USA, LLC filed 180 campaigns in all.
| 24V941000 18 Dec 2024 | Mercedes-Benz USA, LLC |
| 24V903000 2 Dec 2024 | PACCAR Incorporated |
| 24V862000 15 Nov 2024 | Mercedes-Benz USA, LLC |
| 24V853000 8 Nov 2024 | Diamond C Trailer MFG |
| 24V839000 7 Nov 2024 | General Motors, LLC |
| 24V830000 4 Nov 2024 | International Motors, LLC |
| 24V825000 1 Nov 2024 | Honda (American Honda Motor Co.) |
| 24V815000 31 Oct 2024 | Mazda North American Operations |
NHTSA recalls (public domain) · all recalls of 2024