The defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 C300 Cabrio, C300 Cabrio 4MATIC, C300 Coupe, C43 AMG Cabrio 4MATIC, C43 AMG Coupe 4MATIC, C63S AMG Cabrio, CLS53 AMG 4MATIC, E350, E350 4MATIC, E450 Cabrio, E450 Cabrio 4MATIC, E450 Coupe, E450 Coupe 4MATIC, E450 4MATIC, E53 AMG Cabrio 4MATIC, GLC300 Coupe 4MATIC, GLC300, GLC300 4MATIC, GLC63 AMG Coupe 4MATIC, AMG GT63 4-Door 4MATIC, and AMG GT63S 4-Door 4MATIC vehicles. An electrical circuit inside the Emergency Call System (eCall) communication module may be damaged, potentially relaying an inaccurate vehicle location.
The risk
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
The remedy
MBUSA will notify owners, and dealers will replace the communication module, free of charge. The recall began April 14, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030016.
NHTSA's own wording · initiated by MFR
Vehicles covered
| Model | Model years |
|---|---|
| Mercedes-Benz AMG C43 | 2020 |
| Mercedes-Benz AMG C63 S | 2020 |
| Mercedes-Benz AMG CLS53 | 2020 |
| Mercedes-Benz AMG E53 | 2020 |
| Mercedes-Benz AMG GLC63 | 2020 |
| Mercedes-Benz AMG GT63 | 2020 |
| Mercedes-Benz AMG GT63S | 2020 |
| Mercedes-Benz C 300 | 2020 |
| Mercedes-Benz E 350 | 2020 |
| Mercedes-Benz E 450 | 2020 |
| Mercedes-Benz GLC 300 | 2020 |
Components: COMMUNICATION
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
| Model | Year | Complaints | Recalls |
|---|---|---|---|
| Mercedes-Benz AMG C43 | 2020 | 12 | 9 |
| Mercedes-Benz AMG C63 S | 2020 | 0 | 3 |
| Mercedes-Benz AMG CLS53 | 2020 | 1 | 7 |
| Mercedes-Benz AMG E53 | 2020 | 3 | 10 |
| Mercedes-Benz AMG GLC63 | 2020 | 2 | 10 |
| Mercedes-Benz AMG GT63 | 2020 | 0 | 6 |
| Mercedes-Benz AMG GT63S | 2020 | 0 | 3 |
| Mercedes-Benz C 300 | 2020 | 33 | 9 |
| Mercedes-Benz E 350 | 2020 | 8 | 6 |
| Mercedes-Benz E 450 | 2020 | 9 | 7 |
| Mercedes-Benz GLC 300 | 2020 | 69 | 16 |
Other communication recalls in 2020
2 of the 782 recall campaigns reported to NHTSA in 2020 concerned the communication; Mercedes-Benz USA, LLC. filed 199 campaigns in all.
| 20V227000 21 Apr 2020 | Mercedes-Benz USA, LLC. |
NHTSA recalls (public domain) · all recalls of 2020