The defect
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
The risk
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
The remedy
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
NHTSA's own wording · initiated by ODI
Vehicles covered
| Model | Model years |
|---|---|
| Ford Explorer | 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019 |
Components: STRUCTURE:BODY:ROOF AND PILLARS
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
| Model | Year | Complaints | Recalls |
|---|---|---|---|
| Ford Explorer | 2011 | 1,197 | 6 |
| Ford Explorer | 2012 | 829 | 5 |
| Ford Explorer | 2013 | 2,237 | 11 |
| Ford Explorer | 2014 | 1,684 | 6 |
| Ford Explorer | 2015 | 1,810 | 8 |
| Ford Explorer | 2016 | 2,462 | 14 |
| Ford Explorer | 2017 | 1,703 | 13 |
| Ford Explorer | 2018 | 734 | 7 |
| Ford Explorer | 2019 | 299 | 6 |
Other structure recalls in 2024
73 of the 950 recall campaigns reported to NHTSA in 2024 concerned the structure; Ford Motor Company filed 737 campaigns in all.
| 24V824000 30 Dec 2024 | Winnebago Industries, Inc. |
| 24V968000 23 Dec 2024 | Storyteller Overland |
| 24V963000 20 Dec 2024 | Orange EV |
| 24V964000 20 Dec 2024 | Orange EV |
| 24V922000 11 Dec 2024 | Great Dane Trailers |
| 24V918000 10 Dec 2024 | Chrysler (FCA US, LLC) |
| 24V916000 10 Dec 2024 | Grand Design RV, LLC |
| 24V901000 28 Nov 2024 | McLaren Automotive Incorporated |
NHTSA recalls (public domain) · all recalls of 2024