Problems owners report
Complaints filed with NHTSA about the 2017 Ford Explorer, by the system named in each complaint. One complaint can name several.
- Structure659
- Unknown or other373
- Engine241
- Power train124
- Electrical system94
- Engine and engine cooling77
- Steering76
- Wheels60
- Suspension58
- Visibility/wiper45
NHTSA ODI complaints (public domain) · updated 23 Oct 2026 · 51 injuries and 0 deaths reported
Compared with other years
NHTSA ODI complaints by model year
Fatal crashes in the US
From 2020 to 2023, 176 2017 Explorer vehicles were involved in crashes on US public roads in which someone died; 42 people died inside them, and 14 of the vehicles rolled over. This is a count, not a crash rate: it grows with the number of cars on the road.
NHTSA Fatality Analysis Reporting System (FARS), crash years 2020–2023 (public domain)
New York safety inspections
At its first New York inspection the 2017 Ford Explorer failed the safety check 1.35% of the time — 24% less often than the average 2017 passenger car (1.79%). Median odometer at inspection: 76,029 miles.
NY DMV Vehicle Inspections (vezn-fmmk), initial inspections since Aug 2021 · how we count
In the United Kingdom
1 cars built in 2017 were licensed for the road at the end of 2025.
Department for Transport and DVLA, vehicle licensing statistics (table VEH0124, year of manufacture) · Open Government Licence v3.0
Crash-test ratings
NHTSA 5-star results for 2 variants; 2 of 2 rated variants score five stars overall. Rollover risk is the estimated chance of rolling over in a single-vehicle crash.
| Variant | Overall | Rollover risk |
|---|---|---|
| 2017 Ford Explorer 4 DR SUV AWD | ★★★★★ | 17.4 % |
| 2017 Ford Explorer 4 DR SUV FWD | ★★★★★ | 16.4 % |
- Electronic stability control
- Standard
- Forward collision warning
- Optional
- Lane departure warning
- Optional
- Best overall rating
- 5 / 5
NHTSA New Car Assessment Program (5-Star Safety Ratings), api.nhtsa.gov · US federal work, public domain
Fuel consumption
Official Canadian test results for 7 variants: combined 10.8–17.2 L/100 km (about 14–22 mpg US), CO₂ 254–305 g/km.
| Variant | City | Highway | Combined |
|---|---|---|---|
| Explorer · Sport utility vehicle: Standard · Regular gasoline | 12.6 | 8.6 | 10.8 |
| Explorer AWD · Sport utility vehicle: Standard · Regular gasoline | 13.1 | 9.2 | 11.3 |
| Explorer FFV · Sport utility vehicle: Standard · Regular gasoline | 13.9 | 9.7 | 12.0 |
| Explorer FFV AWD · Sport utility vehicle: Standard · Regular gasoline | 14.4 | 10.5 | 12.6 |
| Explorer AWD · Sport utility vehicle: Standard · Regular gasoline | 14.8 | 10.7 | 13.0 |
| Explorer FFV · Sport utility vehicle: Standard · E85 ethanol | 18.7 | 12.9 | 16.1 |
| Explorer FFV AWD · Sport utility vehicle: Standard · E85 ethanol | 19.6 | 14.2 | 17.2 |
Litres per 100 km. Natural Resources Canada, Fuel consumption ratings (open.canada.ca) · Open Government Licence – Canada
Recalls in Canada
13 Transport Canada recalls for the 2017 Ford Explorer.
| 2026341 14 Jul 2026 | Structure Issue: On certain vehicles, the repairs completed by a Ford dealer during customer satisfaction program 20N11 may not be effective. As a result, a second repa… |
| 2026080 20 Feb 2026 | Suspension Issue: On certain vehicles, the outer ball joint for the rear suspension toe link(s) may seize. If this happens, the toe link(s) could break while driving. Th… |
| 2026005 9 Jan 2026 | Electrical Issue: On certain vehicles, the engine block heater could leak coolant. If this happens, the block heater could short circuit when it's plugged in. Note: Th… |
| 2025554 10 Oct 2025 | Electrical This recall was replaced by Transport Canada recall no. 2026-005. Issue: On certain vehicles, the engine block heater could leak coolant. If this happens,… |
| 2025282 23 May 2025 | Structure Issue: On certain vehicles, the exterior B-pillar trims on the driver and front passenger doors may not be properly attached. As a result, the trim(s) could l… |
| 2024026 22 Jan 2024 | Structure Issue: On certain vehicles, the exterior A-pillar trim on either side of the windshield may not be properly attached. As a result, the trim(s) could loosen an… |
| 2021438 16 Jul 2021 | Suspension Issue: On certain vehicles, the outer ball joint for the rear suspension toe link may seize. If this happens, the toe link could break while driving. This cou… |
| 2021267 6 May 2021 | Structure Issue: On certain vehicles, the roof rail covers could detach. If this happens while driving, the roof rail cover could separate from the vehicle. Note: Thi… |
| 2020524 3 Nov 2020 | Suspension Issue: On certain vehicles, the outer ball joint for the rear suspension toe link may seize. If this happens, the toe link could break while driving. This cou… |
| 2019456 11 Sept 2019 | Seats And Restraints Issue: On certain vehicles equipped with power front seats, the front seat frames may have sharp metal edges. Safety Risk: A person that reaches between… |
| 2019280 11 Jun 2019 | Suspension Issue: On certain vehicles, the rear suspension toe link(s) could break. This could cause a sudden loss of vehicle stability. Note: This problem is more likel… |
| 2017415 30 Aug 2017 | Steering On certain vehicles, the steering gear heat shield fasteners may have an incorrect coating that could cause the heat shield to corrode and detach. This could ex… |
| 2017224 25 Apr 2017 | Suspension On certain vehicles operated in Alberta, Saskatchewan and Manitoba, soil properties unique to these areas could cause an accumulation of soil to occur at the at… |
Transport Canada Vehicle Recalls Database · Contains information licensed under the Open Government Licence – Canada
Recalls
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
Ford Motor Company (Ford) is recalling certain 2017-2019 Explorer vehicles. The rear suspension toe links may fracture.
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.
NHTSA recalls · summaries in NHTSA's own words
Service bulletins
What Ford told its dealers about the 2017 Ford Explorer: known faults, fixes and updates.
| Bulletin | Summary |
|---|---|
| 11008948 | While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. |
| 11001174 | This article supersedes TSB 21-2175 to update the TSB Service Procedure. Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink |
| 10254138 | All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership managemen |
| 10251952 | For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbochar |
| 10251934 | During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual (WSM) Section, 303-01 is extremely important. The bolt torque procedure can be found in the crankshaft front seal removal and installation procedure or in the engine assembly procedure. |
| 10240743 | The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information. |
| 10235153 | For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are |
| 10232579 | Certain 2011-2017 Model Year Explorer Vehicles Rear Wheel Knuckle Replacement REASON FOR THIS SUPPLEMENT Program Terms: added 21R01 and 21R02 REASON FOR PROVIDING A NO-COST, ONE-TIME REPAIR: added 21R01 and 21R02 OWNER NOTIFICATION MAILING SCHEDULE: added mailing schedule for 21R01 and 21R02 OASIS ACTIVATION: added 21R01 and 21R02 |
| 10226951 | Certain 2011-2017 Model Year Explorer Vehicles Rear Toe Link Replacement Under Safety Recall 21S32, some of the affected vehicles exposed to a highly corrosive environment where road salt is used extensively during winter months, have experienced a seized toe link ball joint resulting in a fracture of the outboard section of the rear suspension toe link. |
| 10222507 | Certain 2011-2017 Model Year Explorer Vehicles Rear Wheel Knuckle Replacement Ref 21S32 Submitting Owner Letter |
| 10222455 | Certain 2015-2019 MKC and 2016-2019 Explorer Vehicles Equipped With the 2.3L Engine and 6F35 Transmission - Transmission Extended Warranty Coverage Updated Owner Letters: 20N07/20B27 S1 |
| 10222454 | Certain 2015-2019 MKC and 2016-2019 Explorer Vehicles Equipped With the 2.3L Engine and 6F35 Transmission Powertrain Control Module Reprogram Submitting Owner Letters |
| 10219060 | Certain 2016-2018 Model Year Explorer Vehicles High-Speed Cooling Fan Motor Relay; Reason for supplement: Vehicles Covered by this Program: all open / unrepaired vehicles from 21B05 (Police Interceptor Utility Vehicles) have been added to 21N01 as 21B05 expires August 31, 2022. Owner Notification: Police Interceptor Utility owners who have not completed 21B05 will be mailed a letter describing this change. |
| 10219034 | Certain 2015-2019 MKC and 2016-2019 Explorer vehicles equipped with the 2.3L engine and 6F35 transmission; Powertrain Control Module reprogram. Supplement: Program terms will be in effect through August 31, 2023 This program is now eligible for mobile repairs |
| 10217028 | Some 2017-2022 Ford/Lincoln customers may experience a notification in the FordPass/LincolnWay app indicating Vehicle Has Entered Deep Sleep Mode. This occurs when the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SOC) drops below 50%. A warning may also set if the telematic control unit (TCU) has received an over the air update. The TCU powers down all communication when in this mode and app features are disabled. Manually start the vehicle to wake if from mode. More information is |
| 10216459 | Some 2015-2019 MKC and 2016-2019 Explorer vehicles equipped with a 2.3L engine may exhibit a vibration/rough idle when the vehicle is in drive (D) or reverse (R). The vehicle may also exhibit a lack of engine revolutions per minute (RPM), lack of acceleration on take off and/or shudder while driving. This may be due to the torque converter overheating causing damage to the torque converter as well as possible internal damage to the transmission. To correct this condition, follow the Service Procedure to replace the torque converter and specified internal transmission components that may have b |
| 10212957 | Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third-party ap |
| 10212177 | EXHAUST ODOR IN VEHICLE |
| 10209209 | This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2022 F-Super Duty, 2018-2022 EcoSport/Expedition, 2019-2022 Ranger/Nautilus, 2021-2022 Bronco/Bronco Sport/Mustang Mach-E, 2022 Maverick vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement. |
| 10208271 | This program provides a no-cost, one-time repair (if needed) to the rear wheel knuckles for six (6) months from the Repair Order (RO) opening date for field service actions 21S32 or 21S43 provided that the RO opening date occurs on or before July 31, 2023. This is a one time repair. In some of the affected vehicles exposed to a corrosive environment where road salt is used during winter months, the rear toe link ball joint located in the rear knuckle could seize. A seized toe link ball joint could wear out and develop a knocking noise after installation of the updated toe links in the FSA |
| 10208146 | Some 2017-2018 Focus/MKX/C-MAX, 2017-2019 MKC/Taurus/Flex/MKT, 2017-2020 Fusion/MKZ/Continental, 2017-2022 Mustang/Edge/Explorer/Police Interceptor Utility/Escape/F-150/F-Super Duty, 2018-2022 Expedition/Navigator, 2019-2022 Ranger/Nautilus, 2020-2022 Corsair/Aviator, and 2021-2022 Mustang Mach-E vehicles may exhibit a noisy, incorrectly operating, and/or inoperative seat motor. This may be due to a damaged or inoperative seat track motor. A lower level service part has been released to correct noisy, incorrect operation/inoperative seat track motors. |
| 10207049 | Some 2011-2022 Explorer and 2020-2022 Aviator vehicles may experience an inoperative roof opening panel motor. If diagnostics lead to a motor replacement, visually inspect the original motor for signs of water intrusion. If found, determine source of water leak prior to replacing the motor. Refer to Workshop Manual (WSM), Section 501-17, Pinpoint Test A for 2011-2016 and Pinpoint Test B for 2017-2022 for identifying the source of the water leak. |
| 10205725 | Certain 2016-2018 Model Year Explorer Vehicles High-Speed Cooling Fan Motor Relay ; Reason for supplement: Vehicle Build Date: Ending build date for Chicago Assembly built vehicles has been updated |
| 10205694 | Some 2016-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. If possible, using the original USB that installed the update, reperform the update and verify the navigation voice prompts have returned. Multiple reboots are expected when this update is being performed. Verify the Installation Is Complete message displays in the touch screen. If the original USB is not available, go to website https://syncnavigation.com/ford/ho |
| 10201085 | This program provides a no-cost, one-time repair (if needed) to the high-speed cooling fan relay and respective electrical terminals, if affected, to ten (10) years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. |
NHTSA manufacturer communications (public domain)
NHTSA investigations
Windshield trim molding Item detachment
Exhaust Odor in Passenger Cab
NHTSA Office of Defects Investigation