The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024 Lexus RX 350, RX 350h, 2024-2025 NX 250, NX 350, and NX 350h vehicles. The head restraints on the driver and front passenger seats may be inadvertently removed without pressing the lock release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 202, "Head Restraints."
The risk
A head restraint that is inadvertently removed and not reinstalled can increase the risk of injury during a rear-end crash.
The remedy
Dealers will replace the driver and front passenger seat head rest assemblies, free of charge. Owner letters were mailed February 14, 2025. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are 24LB06 and 24LA06.
NHTSA's own wording · initiated by MFR
Vehicles covered
| Model | Model years |
|---|---|
| Lexus NX | 2024, 2025 |
| Lexus NX Hybrid | 2024, 2025 |
| Lexus RX | 2024 |
| Lexus RX Hybrid | 2024 |
Components: SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
| Model | Year | Complaints | Recalls |
|---|---|---|---|
| Lexus NX | 2024 | 45 | 4 |
| Lexus NX | 2025 | 18 | 5 |
| Lexus NX Hybrid | 2024 | 2 | 3 |
| Lexus NX Hybrid | 2025 | 0 | 4 |
| Lexus RX | 2024 | 60 | 4 |
| Lexus RX Hybrid | 2024 | 1 | 3 |
Other seats recalls in 2024
32 of the 950 recall campaigns reported to NHTSA in 2024 concerned the seats; Toyota Motor Engineering & Manufacturing filed 245 campaigns in all.
| 24V962000 20 Dec 2024 | Kia America, Inc. |
| 24V888000 25 Nov 2024 | Braun Corporation |
| 24V886000 22 Nov 2024 | Tesla, Inc. |
| 24V869000 19 Nov 2024 | Volvo Car USA, LLC |
| 24V859000 14 Nov 2024 | Honda (American Honda Motor Co.) |
| 24V855000 8 Nov 2024 | VANCRAFT LLC |
| 24V808000 25 Oct 2024 | Mercedes-Benz USA, LLC |
| 24V749000 4 Oct 2024 | Quality Van Sales, Inc. |
NHTSA recalls (public domain) · all recalls of 2024