Complaints by model year
Each bar is one model year. The most recent years are still collecting complaints.
NHTSA ODI complaints (public domain) · updated 23 Oct 2026
Year by year
| Model year | Complaints | Recalls |
|---|---|---|
| 2026 | 0 | 3 |
| 2025 | 0 | 3 |
| 2024 | 0 | 2 |
| 2023 | 0 | 8 |
| 2022 | 0 | 11 |
| 2021 | 0 | 16 |
| 2020 | 0 | 18 |
| 2019 | 1 | 21 |
| 2018 | 0 | 26 |
| 2017 | 0 | 32 |
| 2016 | 0 | 29 |
| 2015 | 0 | 31 |
| 2014 | 0 | 30 |
| 2013 | 0 | 23 |
| 2012 | 0 | 19 |
| 2011 SAF-T-Liner HDX | 0 | 23 |
| 2010 SAF-T-Liner HDX | 0 | 16 |
| 2009 SAF-T-Liner HDX | 1 | 14 |
| 2008 SAF-T-Liner HDX | 0 | 14 |
| 2007 SAF-T-Liner HDX | 0 | 10 |
| 2006 SAF-T-Liner HDX | 1 | 9 |
| 2005 SAF-T-Liner HDX | 0 | 5 |
| 2004 SAF-T-Liner HDX | 2 | 5 |
| 2003 SAF-T-Liner HDX | 0 | 5 |
| 2002 | 0 | 1 |
| 2001 | 0 | 0 |
A model year gets its own page when it has enough data for at least three sections
Most common problems
- Wheels3
- Service brakes, air3
- Steering1
- Power train1
- Electrical system1
NHTSA ODI complaints, all model years
Recalls
81 campaigns cover the SAF-T-Liner HDX; the latest 12 are below.
Daimler Trucks North America, LLC (DTNA) is recalling certain Thomas Built Buses 2023-2025 Saf-T-Liner EFX and 2023-2026 Saf-T-Liner HDX vehicles. The heater hose clamps may not have been tightened properly, causing the hose to disconnect and leak heating coolant inside the passenger compartment.
Daimler Trucks North America, LLC (DTNA) is recalling certain Thomas Built Buses 2023-2026 Saf-T-Liner EFX and Saf-T-Liner HDX school buses. The heater hose clamps may not have been tightened properly, causing the hose to disconnect and leak heating coolant inside the passenger compartment.
Daimler Trucks North America, LLC (DTNA) is recalling certain 2025 Thomas Built Buses Saf-T-Liner EFX, 2025-2027 Thomas Built Buses Minotour DRW, 2026 Thomas Built Buses Saf-T-Liner C2 Jouley, Thomas Built Buses HDX, and 2026-2027 Thomas Built Buses Saf-T-Liner C2 school buses equipped with certain QRT-Deluxe and QRT-Max wheelchair restraints. The wheel chair restraint retractor may not lock, preventing the wheelchair from being properly secured.
Daimler Trucks North America, LLC (DTNA) is recalling certain Thomas Built Buses 2025-2026 Saf-T-Liner HDX, Saf-T-Liner C2, 2026 Saf-T-Liner EFX, and Saf-T-Liner C2 Jouley school buses. The tie rod castle nut and cotter pin may not be installed properly, which can result in a loss of vehicle steering control.
Daimler Trucks North America, LLC (DTNA) is recalling certain Thomas Built Buses 2019-2022 Saf-T-Liner C2, Saf-T-Liner EFX, Saf-T-Liner HDX, Minotour DRW, 2020-2022 Saf-T-Liner C2 Jouley, and Minotour SRW school buses. The Emergency Exit Label lettering is too small and may be difficult to read. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
Daimler Trucks North America, LLC (DTNA) is recalling certain 2011-2023 Thomas Built EFX and HDX school buses. The exterior roof panel was manufactured with insufficient joint strength. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 221, "School Bus Body Joint Strength."
Daimler Trucks North America LLC (DTNA) is recalling certain 2020-2023 Thomas Built Saf-T-Liner HDX school buses. The rear exterior side-body panel was manufactured with insufficient joint strength. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 221, "School Bus Body Joint Strength."
Daimler Trucks North America LLC (DTNA) is recalling certain 2011-2021 Thomas Built Saf-T Liner HDX school buses. The forward seat barriers may not provide sufficient protection to passengers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 222, "School Bus Passenger Seating and Crash Protection."
Daimler Trucks North America, LLC (DTNA) is recalling certain 2023 Thomas Built Saf-T-Liner HDX and Saf-T-Liner C2 school buses. The engine control module (ECM) may experience an internal short-circuit, which can result in an unexpected engine shut down.
Daimler Trucks North America, LLC (DTNA) is recalling certain 2014-23 Thomas Built Buses HDX and 2014-22 EFX school buses equipped with 39-inch S3C seat frames and 3-point flex seatbelts. The passenger seat frames may crack and rotate from fatigue.
Daimler Trucks North America, LLC (DTNA) is recalling certain 2019-2023 Thomas Built Bus HDX commercial buses. The positive battery cable may be routed improperly, allowing it to chafe against the transmission oil cooler hoses, which can cause an electrical short circuit.
Daimler Trucks North America, LLC (DTNA) is recalling certain 2019-2023 Thomas Built Bus HDX school buses. The positive battery cable may be routed improperly, allowing it to chafe against the transmission oil cooler hoses, which can cause an electrical short circuit.
NHTSA recalls