The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016-2017 CC vehicles. Incorrect front seat head restraints (rests) may have been installed, possibly resulting in the seat occupant's head being inadequately restrained in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, "Head Restraints."
The risk
If the seat occupant's head is inadequately restrained in the event of a crash, they have an increased risk of injury.
The remedy
Volkswagen will notify owners, and dealers will replace the front seat head restraints, free of charge. The recall began June 26, 2017. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 72G5.
NHTSA's own wording · initiated by MFR
Vehicles covered
| Model | Model years |
|---|---|
| Volkswagen CC | 2016, 2017 |
Components: SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
| Model | Year | Complaints | Recalls |
|---|---|---|---|
| Volkswagen CC | 2016 | 26 | 6 |
| Volkswagen CC | 2017 | 4 | 3 |
Other seats recalls in 2017
32 of the 810 recall campaigns reported to NHTSA in 2017 concerned the seats; Volkswagen Group of America, Inc. filed 321 campaigns in all.
| 17V820000 20 Dec 2017 | Chrysler (FCA US LLC) |
| 17V836000 20 Dec 2017 | Mobility Ventures LLC |
| 17V778000 4 Dec 2017 | Triple E Recreational Vehicles |
| 17V775000 1 Dec 2017 | Ford Motor Company |
| 17V767000 29 Nov 2017 | Ford Motor Company |
| 17V764000 29 Nov 2017 | Bugatti |
| 17V725000 17 Nov 2017 | Honda (American Honda Motor Co.) |
| 17V716000 14 Nov 2017 | Nissan North America, Inc. |
NHTSA recalls (public domain) · all recalls of 2017