The defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
The risk
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
The remedy
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
NHTSA's own wording · initiated by MFR
Vehicles covered
Components: COMMUNICATION
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
| Model | Year | Complaints | Recalls |
|---|---|---|---|
| Mercedes-Benz AMG C63 | 2013 | 5 | 6 |
| Mercedes-Benz AMG C63 | 2014 | 1 | 4 |
| Mercedes-Benz AMG C63 | 2015 | 2 | 6 |
| Mercedes-Benz AMG C63 | 2016 | 2 | 5 |
| Mercedes-Benz AMG C63S | 2015 | 1 | 3 |
| Mercedes-Benz AMG C63S | 2016 | 5 | 2 |
| Mercedes-Benz AMG C63S | 2017 | 1 | 5 |
| Mercedes-Benz AMG CLA45 | 2014 | 16 | 5 |
| Mercedes-Benz AMG CLA45 | 2015 | 3 | 5 |
| Mercedes-Benz AMG CLA45 | 2016 | 1 | 6 |
| Mercedes-Benz AMG E63S | 2013 | 0 | 1 |
| Mercedes-Benz AMG E63S | 2014 | 1 | 1 |
| Mercedes-Benz AMG E63S | 2015 | 2 | 1 |
| Mercedes-Benz AMG G65 | 2016 | 0 | 3 |
| Mercedes-Benz AMG GLA45 | 2015 | 7 | 4 |
| Mercedes-Benz AMG GLA45 | 2016 | 3 | 3 |
| Mercedes-Benz AMG GLE63 | 2016 | 2 | 8 |
| Mercedes-Benz AMG GLS63 | 2017 | 1 | 7 |
| Mercedes-Benz AMG GT | 2017 | 1 | 5 |
| Mercedes-Benz AMG GT S | 2016 | 4 | 3 |
| Mercedes-Benz AMG GT S | 2017 | 0 | 2 |
| Mercedes-Benz AMG ML63 | 2013 | 4 | 3 |
| Mercedes-Benz AMG ML63 | 2014 | 3 | 3 |
| Mercedes-Benz AMG ML63 | 2015 | 0 | 4 |
| Mercedes-Benz AMG S65 | 2015 | 0 | 4 |
| Mercedes-Benz AMG S65 | 2016 | 0 | 3 |
| Mercedes-Benz AMG SL63 | 2016 | 0 | 1 |
| Mercedes-Benz AMG SLK55 | 2013 | 0 | 1 |
| Mercedes-Benz AMG SLK55 | 2015 | 0 | 1 |
| Mercedes-Benz B 250E | 2014 | 1 | 3 |