The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 C300 Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63 AMG S Cabriolet, E450 Cabriolet, and E53 AMG Cabriolet vehicles. The rear headrests may be incorrectly mounted to the seatbacks.
The risk
Incorrectly mounted headrests could move or detach from the seat during a crash, increasing the risk of injury.
The remedy
Dealers will inspect the rear seatback guide bushings and replace them if necessary, free of charge. Owner notification letters were mailed July 16, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021060010.
NHTSA's own wording · initiated by MFR
Vehicles covered
| Model | Model years |
|---|---|
| Mercedes-Benz AMG C43 | 2021 |
| Mercedes-Benz AMG C63 | 2021 |
| Mercedes-Benz AMG C63 S | 2021 |
| Mercedes-Benz AMG E53 | 2021 |
| Mercedes-Benz C 300 | 2021 |
| Mercedes-Benz E 450 | 2021 |
Components: SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
| Model | Year | Complaints | Recalls |
|---|---|---|---|
| Mercedes-Benz AMG C43 | 2021 | 1 | 6 |
| Mercedes-Benz AMG C63 | 2021 | 0 | 5 |
| Mercedes-Benz AMG C63 S | 2021 | 1 | 4 |
| Mercedes-Benz AMG E53 | 2021 | 5 | 15 |
| Mercedes-Benz C 300 | 2021 | 14 | 7 |
| Mercedes-Benz E 450 | 2021 | 7 | 14 |
Other seats recalls in 2021
21 of the 988 recall campaigns reported to NHTSA in 2021 concerned the seats; Mercedes-Benz USA, LLC filed 180 campaigns in all.
| 21V991000 17 Dec 2021 | Corp. Micro Bird, Inc. |
| 21V924000 24 Nov 2021 | Harley-Davidson Motor Company |
| 21V919000 23 Nov 2021 | Chrysler (FCA US, LLC) |
| 21V818000 18 Oct 2021 | Mercedes-Benz USA, LLC |
| 21V765000 30 Sept 2021 | Ford Motor Company |
| 21V750000 27 Sept 2021 | Mazda North American Operations |
| 21V743000 23 Sept 2021 | Nissan North America, Inc. |
| 21V742000 23 Sept 2021 | Nissan North America, Inc. |
NHTSA recalls (public domain) · all recalls of 2021