The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 CLE 300 Convertible, CLE 300 Coupe, CLE 450 Convertible, CLE 450 Coupe, E 350, E 450 Station Wagon, E 450, and AMG CLE 53 Coupe vehicles. A software error in the MBUX multimedia system may deactivate certain vehicle systems, including the cross-traffic alert that applies the brakes automatically in certain driving situations.
The risk
An automatic emergency braking system that does not function as intended can increase the risk of a crash.
The remedy
Dealers will update the MBUX multimedia system software and parking control unit settings, free of charge. Owner notification letters were mailed November 1, 2024. This is a phased recall, phase 1 owner letters will be mailed November 12, 2024, November 1, 2024, and January 14, 2025. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA's own wording · initiated by MFR
Vehicles covered
| Model | Model years |
|---|---|
| Mercedes-Benz AMG CLE53 | 2024 |
| Mercedes-Benz CLE 300 | 2024 |
| Mercedes-Benz CLE 450 | 2024 |
| Mercedes-Benz E 350 | 2024 |
| Mercedes-Benz E 450 | 2024 |
Components: PARKING BRAKE:ELECTRICAL:CONTROL MODULE:SOFTWARE | EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE | BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
| Model | Year | Complaints | Recalls |
|---|---|---|---|
| Mercedes-Benz AMG CLE53 | 2024 | 0 | 1 |
| Mercedes-Benz CLE 300 | 2024 | 5 | 2 |
| Mercedes-Benz CLE 450 | 2024 | 0 | 2 |
| Mercedes-Benz E 350 | 2024 | 5 | 4 |
| Mercedes-Benz E 450 | 2024 | 2 | 4 |
Other equipment recalls in 2024
156 of the 950 recall campaigns reported to NHTSA in 2024 concerned the equipment; Mercedes-Benz USA, LLC filed 180 campaigns in all.
| 24V958000 20 Dec 2024 | Gillig, LLC |
| 24V952000 20 Dec 2024 | Altec Industries, Inc. |
| 24V934000 17 Dec 2024 | Cummins, Inc. |
| 24V929000 13 Dec 2024 | Forest River, Inc. |
| 24V931000 13 Dec 2024 | Featherlite Trailer Manufacturing, LLC |
| 24V912000 6 Dec 2024 | Forest River, Inc. |
| 24V902000 29 Nov 2024 | Kuntry Kustom RV, LLC |
| 24V893000 26 Nov 2024 | Volvo Bus Corporation |
NHTSA recalls (public domain) · all recalls of 2024