The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 S580, 2022 EQS450, EQS580, and S500 vehicles with an active and connected Mercedes me connect account. The MBUX infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
The risk
Driver distraction can increase the risk of a crash.
The remedy
MBUSA has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed January 25, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA's own wording · initiated by MFR
Vehicles covered
| Model | Model years |
|---|---|
| Mercedes-Benz EQS 450 | 2022 |
| Mercedes-Benz EQS 580 | 2022 |
| Mercedes-Benz S 500 4MATIC | 2022 |
| Mercedes-Benz S 580 | 2021 |
Components: ELECTRICAL SYSTEM:SOFTWARE
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
| Model | Year | Complaints | Recalls |
|---|---|---|---|
| Mercedes-Benz EQS 450 | 2022 | 34 | 13 |
| Mercedes-Benz EQS 580 | 2022 | 6 | 12 |
| Mercedes-Benz S 500 4MATIC | 2022 | 21 | 9 |
| Mercedes-Benz S 580 | 2021 | 34 | 16 |
Other electrical system recalls in 2021
92 of the 988 recall campaigns reported to NHTSA in 2021 concerned the electrical system; Mercedes-Benz USA, LLC filed 180 campaigns in all.
| 21V00N000 29 Dec 2021 | PACCAR Incorporated |
| 21V00K000 28 Dec 2021 | Hyundai Motor America |
| 21V997000 20 Dec 2021 | Jayco, Inc. |
| 21V972000 15 Dec 2021 | Daimler Vans USA, LLC |
| 21V966000 13 Dec 2021 | Autocar, LLC |
| 21V949000 9 Dec 2021 | Chrysler (FCA US, LLC) |
| 21V944000 7 Dec 2021 | Hyundai Motor America |
| 21V941000 6 Dec 2021 | Dennis Eagle Inc. |
NHTSA recalls (public domain) · all recalls of 2021