The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.
The risk
A sudden loss of drive power increases the risk of a crash.
The remedy
Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.
NHTSA's own wording · initiated by MFR
Vehicles covered
| Model | Model years |
|---|---|
| Mercedes-Benz AMG EQE 53 4MATIC | 2024 |
| Mercedes-Benz AMG EQE SUV 53 4MATIC | 2024, 2025 |
| Mercedes-Benz AMG EQS 53 4MATIC | 2024 |
| Mercedes-Benz EQE 350+ | 2024 |
| Mercedes-Benz EQE 350 4MATIC | 2024 |
| Mercedes-Benz EQE 500 | 2024 |
| Mercedes-Benz EQE SUV 350+ | 2023, 2024, 2025 |
| Mercedes-Benz EQE SUV 350 4MATIC | 2023, 2024, 2025 |
| Mercedes-Benz EQE SUV 500 4MATIC | 2023, 2024, 2025 |
| Mercedes-Benz EQS 450 | 2024 |
| Mercedes-Benz EQS 580 | 2024 |
| Mercedes-Benz EQS SUV 450+ | 2023, 2024, 2025 |
| Mercedes-Benz EQS SUV 450 4MATIC | 2023, 2024, 2025 |
| Mercedes-Benz EQS SUV 580 4MATIC | 2023, 2024, 2025 |
| Mercedes-Benz Redundant EQS 450 | 2024 |
| Mercedes-Maybach EQS SUV 680 4MATIC | 2024, 2025 |
Components: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
| Model | Year | Complaints | Recalls |
|---|---|---|---|
| Mercedes-Benz AMG EQE 53 4MATIC | 2024 | 0 | 2 |
| Mercedes-Benz AMG EQE SUV 53 4MATIC | 2024 | 0 | 1 |
| Mercedes-Benz AMG EQE SUV 53 4MATIC | 2025 | 0 | 1 |
| Mercedes-Benz AMG EQS 53 4MATIC | 2024 | 0 | 2 |
| Mercedes-Benz EQE 350 4MATIC | 2024 | 1 | 2 |
| Mercedes-Benz EQE 350+ | 2024 | 8 | 2 |
| Mercedes-Benz EQE 500 | 2024 | 2 | 2 |
| Mercedes-Benz EQE SUV 350 4MATIC | 2023 | 1 | 3 |
| Mercedes-Benz EQE SUV 350 4MATIC | 2024 | 1 | 2 |
| Mercedes-Benz EQE SUV 350 4MATIC | 2025 | 0 | 2 |
| Mercedes-Benz EQE SUV 350+ | 2023 | 1 | 2 |
| Mercedes-Benz EQE SUV 350+ | 2024 | 2 | 2 |
| Mercedes-Benz EQE SUV 350+ | 2025 | 0 | 2 |
| Mercedes-Benz EQE SUV 500 4MATIC | 2023 | 0 | 3 |
| Mercedes-Benz EQE SUV 500 4MATIC | 2024 | 0 | 2 |
| Mercedes-Benz EQE SUV 500 4MATIC | 2025 | 0 | 2 |
| Mercedes-Benz EQS 450 | 2024 | 5 | 2 |
| Mercedes-Benz EQS 580 | 2024 | 1 | 2 |
| Mercedes-Benz EQS SUV 450 4MATIC | 2023 | 2 | 2 |
| Mercedes-Benz EQS SUV 450 4MATIC | 2024 | 2 | 2 |
| Mercedes-Benz EQS SUV 450 4MATIC | 2025 | 0 | 2 |
| Mercedes-Benz EQS SUV 450+ | 2023 | 0 | 2 |
| Mercedes-Benz EQS SUV 450+ | 2024 | 0 | 2 |
| Mercedes-Benz EQS SUV 450+ | 2025 | 0 | 2 |
| Mercedes-Benz EQS SUV 580 4MATIC | 2023 | 3 | 3 |
| Mercedes-Benz EQS SUV 580 4MATIC | 2024 | 1 | 2 |
| Mercedes-Benz EQS SUV 580 4MATIC | 2025 | 1 | 2 |
| Mercedes-Benz Redundant EQS 450 | 2024 | 0 | 2 |
| Mercedes-Maybach EQS SUV 680 4MATIC | 2024 | 1 | 2 |
| Mercedes-Maybach EQS SUV 680 4MATIC | 2025 | 0 | 2 |
Other electrical system recalls in 2024
178 of the 950 recall campaigns reported to NHTSA in 2024 concerned the electrical system; Mercedes-Benz USA, LLC filed 180 campaigns in all.
| 24V969000 23 Dec 2024 | Nissan North America, Inc. |
| 24V966000 23 Dec 2024 | Storyteller Overland |
| 24V954000 20 Dec 2024 | Ford Motor Company |
| 24V959000 20 Dec 2024 | Gillig, LLC |
| 24V942000 19 Dec 2024 | Chrysler (FCA US, LLC) |
| 24V940000 18 Dec 2024 | Polestar Automotive USA, Inc. |
| 24V932000 16 Dec 2024 | Mitsubishi Fuso Truck of America, Inc. |
| 24V930000 13 Dec 2024 | Daimler Vans USA, LLC |
NHTSA recalls (public domain) · all recalls of 2024