The defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
The risk
A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
The remedy
Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.
NHTSA's own wording · initiated by MFR
Vehicles covered
| Model | Model years |
|---|---|
| Mercedes-Benz Sprinter 1500 | 2019, 2020, 2021, 2022 |
| Mercedes-Benz Sprinter 2500 | 2019, 2020, 2021, 2022 |
| Mercedes-Benz Sprinter 3500 | 2019, 2020, 2021, 2022 |
| Mercedes-Benz Sprinter 4500 | 2019, 2020, 2021, 2022 |
Components: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
Other electrical system recalls in 2024
178 of the 950 recall campaigns reported to NHTSA in 2024 concerned the electrical system; Daimler Vans USA, LLC filed 126 campaigns in all.
| 24V969000 23 Dec 2024 | Nissan North America, Inc. |
| 24V966000 23 Dec 2024 | Storyteller Overland |
| 24V954000 20 Dec 2024 | Ford Motor Company |
| 24V959000 20 Dec 2024 | Gillig, LLC |
| 24V942000 19 Dec 2024 | Chrysler (FCA US, LLC) |
| 24V940000 18 Dec 2024 | Polestar Automotive USA, Inc. |
| 24V932000 16 Dec 2024 | Mitsubishi Fuso Truck of America, Inc. |
| 24V927000 12 Dec 2024 | Jaguar Land Rover North America, LLC |
NHTSA recalls (public domain) · all recalls of 2024