The defect
New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
The risk
An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
The remedy
New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
NHTSA's own wording · initiated by MFR
Vehicles covered
| Model | Model years |
|---|---|
| NEW Flyer Xcelsior | 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025 |
Components: STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
| Model | Year | Complaints | Recalls |
|---|---|---|---|
| NEW Flyer Xcelsior | 2012 | 0 | 1 |
| NEW Flyer Xcelsior | 2013 | 0 | 1 |
| NEW Flyer Xcelsior | 2014 | 0 | 1 |
| NEW Flyer Xcelsior | 2015 | 0 | 1 |
| NEW Flyer Xcelsior | 2016 | 0 | 1 |
| NEW Flyer Xcelsior | 2017 | 0 | 1 |
| NEW Flyer Xcelsior | 2018 | 1 | 1 |
| NEW Flyer Xcelsior | 2019 | 0 | 1 |
| NEW Flyer Xcelsior | 2020 | 0 | 1 |
| NEW Flyer Xcelsior | 2021 | 1 | 1 |
| NEW Flyer Xcelsior | 2022 | 1 | 1 |
| NEW Flyer Xcelsior | 2023 | 0 | 1 |
| NEW Flyer Xcelsior | 2024 | 0 | 1 |
| NEW Flyer Xcelsior | 2025 | 1 | 1 |
Other structure recalls in 2025
86 of the 891 recall campaigns reported to NHTSA in 2025 concerned the structure; New Flyer of America, Inc. filed 22 campaigns in all.
| 25V907000 23 Dec 2025 | KTM North America, Inc. |
| 25V884000 18 Dec 2025 | Ford Motor Company |
| 25V889000 18 Dec 2025 | Subaru of America, Inc. |
| 25V868000 15 Dec 2025 | Gillig, LLC |
| 25V848000 9 Dec 2025 | Great Dane Trailers |
| 25V844000 9 Dec 2025 | Keystone RV Company |
| 25V827000 1 Dec 2025 | Ford Motor Company |
| 25V829000 1 Dec 2025 | Ford Motor Company |
NHTSA recalls (public domain) · all recalls of 2025