Complaints by model year
Each bar is one model year. The most recent years are still collecting complaints.
NHTSA ODI complaints (public domain) · updated 23 Oct 2026
New York safety inspections
Share of first inspections failed on safety, by model year. Older cars fail more as miles build up, so compare each year with the average car of the same year.
NY DMV Vehicle Inspections, initial inspections since Aug 2021 · how we count
Year by year
| Model year | Complaints | Recalls |
|---|---|---|
| 2027 | 0 | 1 |
| 2026 | 0 | 1 |
| 2025 | 0 | 2 |
| 2020 NPR HD | 0 | 5 |
| 2019 | 0 | 5 |
| 2018 | 0 | 3 |
| 2017 | 0 | 5 |
| 2016 | 4 | 7 |
| 2015 | 1 | 5 |
| 2014 | 0 | 4 |
| 2013 | 1 | 4 |
| 2012 | 0 | 4 |
| 2011 | 0 | 2 |
| 2010 | 0 | 0 |
| 2009 | 0 | 1 |
| 2008 | 0 | 3 |
| 2007 | 2 | 1 |
| 2006 | 0 | 1 |
| 2005 | 0 | 0 |
| 2004 | 0 | 0 |
| 2001 | 0 | 0 |
| 2000 | 0 | 0 |
| 1999 | 0 | 0 |
| 1998 | 0 | 0 |
| 1996 | 0 | 0 |
| 1995 | 0 | 0 |
A model year gets its own page when it has enough data for at least three sections
Most common problems
- Engine5
- Power train4
- Fuel/propulsion system4
- Unknown or other1
NHTSA ODI complaints, all model years
Fatal crashes in the US
From 2020 to 2023, 25 NPR HD vehicles were involved in crashes on US public roads in which someone died, and 10 people died inside them. These are counts, not crash rates: a model with more cars on the road shows up more often, and people killed outside the vehicle are not counted here.
| Model year | Vehicles in fatal crashes | Deaths in the vehicle |
|---|---|---|
| 2023 | 4 | 0 |
| 2022 | 1 | 1 |
| 2021 | 1 | 1 |
| 2020 | 10 | 3 |
| 2019 | 2 | 2 |
| 2018 | 4 | 2 |
| 2017 | 1 | 0 |
| 2016 | 2 | 1 |
NHTSA Fatality Analysis Reporting System (FARS), crash years 2020–2023 (public domain) · how we count
Recalls
17 campaigns cover the NPR HD; the latest 12 are below.
US Truck Body Co., Inc. (US Truck Body) is recalling certain 2025 Isuzu NPR HD vehicles equipped with Waltco MDV series liftgates. The deck pins may break, causing the liftgate platform to fall.
Isuzu Motors Limited (Isuzu) is recalling certain 2025-2027 Chevrolet Low Cab Forward 5500XD, 4500XD, Isuzu NRR, NPR HD, NPR XD, 2025-2027 Chevrolet Low Cab Forward 4500HD, and Isuzu NRR EV vehicles. The chassis and/or cab wire harnesses may chafe against metal components, leading to harness failure.
Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2015-2017 Isuzu NPR, Reach, 2016-2020 Isuzu NPR XD, NPR HD, NQR, 2016-2021 Isuzu NRR, 2017-2020 Chevrolet 4500XD, 4500HD, 5500HD, and 2020 Chevrolet 5500XD vehicles. The U-bolt nuts for the rear axle may not have been properly tightened and may loosen, causing the axle to misalign.
Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2020 NPR-HD (Crew Cab) and Chevrolet 4500 (Crew Cab) vehicles equipped with 6.6L gasoline engines. The chassis harness and the coolant return hose from the radiator to the reservoir (surge hose) may chafe. Continued chafing could cause wear in the harness and/or hose, ultimately causing a hole in the hose with the potential for engine coolant to leak and/or causing damage to the harness with the potential for a short circuit.
Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2020 Isuzu NPR-HD Gas (Crew Cab) and 2020 Chevrolet 4500 (Crew Cab) trucks equipped with 6.6L gasoline engines. The positive cable connecting the battery to the starter may be too long and may have been routed too close to the right-side exhaust pipe.
Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2020 Isuzu NPR HD, NPR XD, NQR and NRR and Chevrolet 4500HD, 4500XD, 5500HD and 5500XD and 2019 Isuzu NPR HD GAS, NPR GAS and Chevrolet 4500 and Chevrolet 3500 vehicles equipped with a dual mode belt locking mechanism seat belt assembly. Due to a manufacturing issue, the seat belt webbing locking mechanism may not properly restrain the occupant as intended.
Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2017-2020 NPR-HD, 2019-2020 NPR-XD, NQR, NRR, Chevrolet 4500HD, Chevrolet 5500HD and Chevrolet 5500XD, and 2020 Chevrolet 4500XD vehicles. The lug nuts on the rear outer wheels may not have been properly tightened when installed onto the rear axles.
Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2019 Isuzu NPR-HD, NPR-XD, NQR, NRR, Chevrolet 4500HD, 4500XD, 5500HD, and 5500XD. The odometer accurately measures the distance traveled in miles, but erroneously indicates that they are kilometers in the LCD display instead of miles.
Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2018 Isuzu NPR and 2019 Isuzu NPR-HD and NPR-XD vehicles. These vehicles have a brake switch and nylon retainer that may not have been properly secured into the steel brake pedal assembly bracket.
Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2011-2017 Isuzu NPR, 2008 NPR HD and NPR-HD Gas, 2011-2018 NPR HD and NRR, 2015-2018 NPR XD, 2012-2018 NQR, 2012-2017 NPR Gas and NPR-HD Gas, 2016-2017 Chevrolet Low Cab Forward 3500 HD, 3500 and 4500 and 2017-2018 Chevrolet Low Cab Forward 4500 HD, 4500 XD, 5500 HD and 5500 XD vehicles, equipped with certain Walter Kidde Plastic-Handle Fire Extinguishers, models FC10 and FC110. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable.
Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain model year 2008-2009 and 2012-2013 Isuzu NPR and NPR HD vehicles and 2008-2009 GMC W3500 and GMC W4500 vehicles. The affected vehicles, equipped with a gasoline-powered engine, have a throttle pedal that may get stuck under the steel stopper bolt, causing the pedal to remain in the full throttle position.
Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2011-2016 NPR, 2011-2017 NPR-HD, NQR, NRR, 2015-2017 NPR-XD, 2012-2016 Reach, NPR Gas and NPR-HD Gas incomplete trucks. The left rear wheel bearing hub locking bolts may not have been properly tightened during assembly.
NHTSA recalls