The defect
Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2019 Isuzu NPR-HD, NPR-XD, NQR, NRR, Chevrolet 4500HD, 4500XD, 5500HD, and 5500XD. The odometer accurately measures the distance traveled in miles, but erroneously indicates that they are kilometers in the LCD display instead of miles.
The risk
An incorrect odometer reading could lead to an unintended delay in critical safety related maintenance, potentially impairing the safe operation of the vehicle and increasing the risk of a crash.
The remedy
Isuzu will notify customers and dealers to inspect the odometer LCD on their vehicle. If the distance traveled is listed as 'mi' (miles), the customer or dealer will be requested to inform Isuzu and the recall for that vehicle will be deemed complete. If the distance is listed as 'km' (kilometers), the customer will be requested to take the vehicle to the dealer, and the dealer will replace the meter cluster with one that indicates 'mi' (miles). The new odometer will be reprogrammed to reflect the number of miles traveled that was indicated on the original odometer. The recall began March 13, 2019. Isuzu owners may contact Isuzu customer service at 1-866-441-9638, GM owners may contact GM customer service at 1-800-862-4389.
NHTSA's own wording · initiated by MFR
Vehicles covered
| Model | Model years |
|---|---|
| Chevrolet LOW Cab Forward 4500 | 2019 |
| Chevrolet LOW Cab Forward 5500 | 2019 |
| Isuzu NPR HD | 2019 |
| Isuzu NPR XD | 2019 |
| Isuzu NQR | 2019 |
| Isuzu NRR | 2019 |
Components: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
| Model | Year | Complaints | Recalls |
|---|---|---|---|
| Chevrolet LOW Cab Forward 4500 | 2019 | 0 | 2 |
| Chevrolet LOW Cab Forward 5500 | 2019 | 0 | 1 |
| Isuzu NPR HD | 2019 | 0 | 5 |
| Isuzu NPR XD | 2019 | 0 | 4 |
| Isuzu NQR | 2019 | 0 | 4 |
| Isuzu NRR | 2019 | 0 | 4 |
Other electrical system recalls in 2019
88 of the 880 recall campaigns reported to NHTSA in 2019 concerned the electrical system; Isuzu Technical Center of America, Inc. filed 23 campaigns in all.
| 19V922000 27 Dec 2019 | Autocar, LLC |
| 19V888000 12 Dec 2019 | General Motors LLC |
| 19V883000 11 Dec 2019 | BMW of North America, LLC |
| 19V876000 11 Dec 2019 | Toyota Motor Engineering & Manufacturing |
| 19V882000 11 Dec 2019 | Indian Motorcycle Company |
| 19V881000 11 Dec 2019 | Polaris Inc. |
| 19V871000 9 Dec 2019 | Proterra Inc. |
| 19V861000 4 Dec 2019 | REV Recreation Group |
NHTSA recalls (public domain) · all recalls of 2019