Problems owners report
Complaints filed with NHTSA about the 2023 Jeep Cherokee, by the system named in each complaint. One complaint can name several.
- Power train2
- Parking brake1
- Air bags1
NHTSA ODI complaints (public domain) · updated 23 Oct 2026 · 1 injuries and 0 deaths reported
Compared with other years
198419851986198719881989199019911992199319941995199619971998199920002001200620142015201620172018201920202021202220232026
NHTSA ODI complaints by model year
Fatal crashes in the US
From 2020 to 2023, 3 2023 Cherokee vehicles were involved in crashes on US public roads in which someone died; 2 people died inside them. This is a count, not a crash rate: it grows with the number of cars on the road.
NHTSA Fatality Analysis Reporting System (FARS), crash years 2020–2023 (public domain)
New York safety inspections
At its first New York inspection the 2023 Jeep Cherokee failed the safety check 0.40% of the time — 42% less often than the average 2023 passenger car (0.69%). Median odometer at inspection: 13,031 miles.
3,264first inspections
0.40%failed on safety
13,031 mimedian odometer
NY DMV Vehicle Inspections (vezn-fmmk), initial inspections since Aug 2021 · how we count
Crash-test ratings
NHTSA 5-star results for 1 variant; 0 of 1 rated variants score five stars overall. Rollover risk is the estimated chance of rolling over in a single-vehicle crash.
| Variant | Overall | Rollover risk |
|---|---|---|
| 2023 Jeep Cherokee SUV AWD | ★★★★☆ | 16.9 % |
- Electronic stability control
- Standard
- Forward collision warning
- Standard
- Lane departure warning
- Standard
- Best overall rating
- 4 / 5
NHTSA New Car Assessment Program (5-Star Safety Ratings), api.nhtsa.gov · US federal work, public domain
Fuel consumption
Official Canadian test results for 2 variants: combined 9.8–10.6 L/100 km (about 22–24 mpg US), CO₂ 230–249 g/km.
| Variant | City | Highway | Combined |
|---|---|---|---|
| Cherokee 4X4 Active Drive I · Sport utility vehicle: Small · Regular gasoline | 11.2 | 8.0 | 9.8 |
| Cherokee 4X4 Trailhawk Active Drive Lock · Sport utility vehicle: Small · Regular gasoline | 11.8 | 9.2 | 10.6 |
Litres per 100 km. Natural Resources Canada, Fuel consumption ratings (open.canada.ca) · Open Government Licence – Canada
Recalls in Canada
1 Transport Canada recall for the 2023 Jeep Cherokee.
| 2026224 7 May 2026 | Powertrain Issue: On certain vehicles, the power transfer unit (PTU) could become damaged and fail. If this happens, there could be a loss of power to the wheels and/or … |
Transport Canada Vehicle Recalls Database · Contains information licensed under the Open Government Licence – Canada
Recalls
26V290000 · Power train7 May 2026 · 61,711 vehicles
Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.
NHTSA recalls · summaries in NHTSA's own words
Service bulletins
What Jeep told its dealers about the 2023 Jeep Cherokee: known faults, fixes and updates.
| Bulletin | Summary |
|---|---|
| 11011800 | Power Transfer Unit If considering PTU Assembly replacement related to DTCs C14A7-97 or C1494-92, please be aware of updated diagnostic procedures in the service library which may indicate the smart actuator replacement (PN 68369692AD) is the proper repair. |
| 11011799 | Power Transfer Unit If considering PTU Assembly replacement related to DTCs C14A7-97 or C1494-92, please be aware of updated diagnostic procedures in the service library which may indicate the smart actuator replacement (PN 68369691AD) is the proper repair. |
| 11011774 | Backup Camera Poor Image Quality Inspection |
| 11010500 | "Forward Collision Warning (FCW) Unavailable Service Required message or a Service Active Lane Management Warning Light ON'" |
| 11010477 | "Flash: Drivetrain Control Module (DTCM) Updates Customers may experience the following: A moan noise or shudder feeling from the rear axle during low speed cornering, most notable in a parking lot or low speed maneuvering. This bulletin involves reprogramming the DTCM with the latest available software." |
| 11009607 | Bracket - Fender Mounting |
| 11008753 | "Flash: Drivetrain Control Module (DTCM) Updates Customers may experience the following: A moan noise or shudder feeling from the rear axle during low speed cornering, most notable in a parking lot or low speed maneuvering. This bulletin involves reprogramming the DTCM with the latest available software." |
| 11007954 | Battery Drain Suspected or "Identified" From USB or Media Hub |
| 11006241 | "Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp assemblies are fogged with a light layer of condensation on the inside of the lenses." |
| 11005320 | "Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Verify current warranty policy to determine if digital imaging pre-authorization is required or pre-approval is required from the Regional Office; depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels." |
| 11004151 | Remote Keyless Entry (RKE) Functions Do Not Work, Intermittent Vehicle Response When Using the RKE, Key Not Programmed, Adding Remote Start |
| 11002828 | "Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On " |
| 11002805 | "Rear Taillamp Condensation Clearing Procedure On occasion, vehicle exterior taillamp assemblies are fogged with a light layer of condensation on the inside of the lenses Fig. 1. This may be reported after the lamps have been turned on and brought up to operating temperature, turned off and then rapidly cooled by cold water (such as rain, or the water from a vehicle wash). Lens fogging can also occur under certain atmospheric conditions after a vehicle has been parked outside overnight (i.e. a warm humid day followed by clear cool night). This will usually clear as atmospheric conditions chang |
| 11001248 | "Passenger Heated Seat Cushion Inoperative Customer may experience the following: Passenger heated seat does not work." |
| 11001227 | "Front Door Nameplate is Loose Customers may experience the following: The left, right or both front door nameplates or flags are not adhering (loose) to the door panel. Letters may have fallen off Fig. 1 from the nameplate assembly. This bulletin involves inspecting both front door nameplate assemblies for missing or loose letters/flag and possibly replacing one or both front door nameplate assemblies." |
| 11001226 | "Flash: Transmission Control Module (TCM) Updates **Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs):** P0810-00 - Clutch Position Control Error. P16F0-00 - SPI Comm Hardware Fault. Customers may also comment on one or more of the following: K0 Adaptation routine runs when vehicle stationary and EV Mode. Vehicle loses propulsion capability. Service transmission warning indicator is on. NOTE: Require key cycle to recover. Shifts rough occasionally when coming down to a st |
| 11000172 | SWITCH - BRAKE |
| 10251875 | Radio Over The Air Update from QR39.82F to QR40.12 Software Version Customer may experience one or more of the following: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.82F to QR40.12. NOTE: National launch for this FOTA update is expected to begin Feb |
| 10251870 | Radio Over The Air Update from QR39.5 to QR40.11 Software Version Customer may experience one or more of the following: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.5 to QR40.11. NOTE: National launch for this FOTA update is expected to begin Feburary |
| 10251867 | Radio Over The Air Updating to QR40.12 Software Version Customers may experience one or more of the following: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone, when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.2 to QR40.11. NOTE: National launch for this FOTA update is expected to begin February 19, 202 |
| 10251854 | Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp assemblies are fogged with a light layer of condensation on the inside of the lenses. |
| 10251783 | Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On |
| 10248966 | PSU Oil Pump Assy |
| 10248941 | Radio Over The Air Update to Q339.3 to QR39.62 Software Version Customers may experience one or more of the following: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from Q339.3 to QR39.62. NOTE: The National launch for this FOTA update campaign is expected to be |
| 10248570 | 2nd Row Center Seat Lazy Or Slow When Folding. |
NHTSA manufacturer communications (public domain)