Problems owners report
Complaints filed with NHTSA about the 2019 Jeep Cherokee, by the system named in each complaint. One complaint can name several.
- Power train828
- Engine459
- Electrical system341
- Unknown or other260
- Steering120
- Service brakes100
- Vehicle speed control83
- Air bags42
- Fuel/propulsion system40
- Forward collision avoidance32
NHTSA ODI complaints (public domain) · updated 23 Oct 2026 · 37 injuries and 0 deaths reported
Compared with other years
NHTSA ODI complaints by model year
Fatal crashes in the US
From 2020 to 2023, 167 2019 Cherokee vehicles were involved in crashes on US public roads in which someone died; 77 people died inside them, and 25 of the vehicles rolled over. This is a count, not a crash rate: it grows with the number of cars on the road.
NHTSA Fatality Analysis Reporting System (FARS), crash years 2020–2023 (public domain)
New York safety inspections
At its first New York inspection the 2019 Jeep Cherokee failed the safety check 1.45% of the time — 1% more often than the average 2019 passenger car (1.44%). Median odometer at inspection: 46,002 miles.
NY DMV Vehicle Inspections (vezn-fmmk), initial inspections since Aug 2021 · how we count
Registered new in Europe in 2019
4,430 new Jeep Cherokee cars were registered in the EU, Norway and Iceland in 2019; the largest markets were Italy (2,266), Germany (973), Spain (304).
- Average mass
- 1,949 kg
- Average CO₂
- 200 g/km (WLTP)
- Average power
- 146 kW
- Fuel type recorded
- Diesel 94% · Petrol 6.3%
European Environment Agency, CO₂ emissions from new passenger cars · averages weighted by registrations; CO₂ is the type-approval value; fuel type as recorded at registration, where many non-plug-in hybrids appear as petrol · re-use permitted with acknowledgement
In the United Kingdom
23 cars built in 2019 were licensed for the road at the end of 2025.
Department for Transport and DVLA, vehicle licensing statistics (table VEH0124, year of manufacture) · Open Government Licence v3.0
In New Zealand
85 2019 cars are on the New Zealand register; 4% arrived as used imports, 94% were sold new in New Zealand.
NZ Transport Agency Waka Kotahi, Motor Vehicle Register (March 2026) · CC BY 4.0
Crash-test ratings
NHTSA 5-star results for 2 variants; 0 of 2 rated variants score five stars overall. Rollover risk is the estimated chance of rolling over in a single-vehicle crash.
| Variant | Overall | Rollover risk |
|---|---|---|
| 2019 Jeep Cherokee SUV 2WD | ★★★★☆ | 17.4 % |
| 2019 Jeep Cherokee SUV 4WD | ★★★★☆ | 16.9 % |
- Electronic stability control
- Standard
- Forward collision warning
- Optional
- Lane departure warning
- Optional
- Best overall rating
- 4 / 5
NHTSA New Car Assessment Program (5-Star Safety Ratings), api.nhtsa.gov · US federal work, public domain
Fuel consumption
Official Canadian test results for 10 variants: combined 9.1–11.6 L/100 km (about 20–26 mpg US), CO₂ 214–269 g/km.
| Variant | City | Highway | Combined |
|---|---|---|---|
| Cherokee · Sport utility vehicle: Small · Regular gasoline | 10.4 | 7.6 | 9.1 |
| Cherokee · Sport utility vehicle: Small · Regular gasoline | 10.8 | 7.6 | 9.3 |
| Cherokee 4X4 Active Drive I · Sport utility vehicle: Small · Regular gasoline | 11.2 | 8.0 | 9.8 |
| Cherokee 4X4 Active Drive I · Sport utility vehicle: Small · Regular gasoline | 11.2 | 8.0 | 9.8 |
| Cherokee · Sport utility vehicle: Small · Regular gasoline | 11.9 | 8.2 | 10.2 |
| Cherokee 4X4 Active Drive II · Sport utility vehicle: Small · Regular gasoline | 11.5 | 8.6 | 10.2 |
| Cherokee 4X4 Active Drive I · Sport utility vehicle: Small · Regular gasoline | 12.2 | 8.6 | 10.6 |
| Cherokee 4X4 Active Drive Lock · Sport utility vehicle: Small · Regular gasoline | 11.8 | 9.2 | 10.6 |
| Cherokee 4X4 Active Drive II · Sport utility vehicle: Small · Regular gasoline | 12.8 | 9.0 | 11.1 |
| Cherokee 4X4 Active Drive Lock · Sport utility vehicle: Small · Regular gasoline | 12.9 | 9.9 | 11.6 |
Litres per 100 km. Natural Resources Canada, Fuel consumption ratings (open.canada.ca) · Open Government Licence – Canada
Recalls in Canada
11 Transport Canada recalls for the 2019 Jeep Cherokee.
| 2026224 7 May 2026 | Powertrain Issue: On certain vehicles, the power transfer unit (PTU) could become damaged and fail. If this happens, there could be a loss of power to the wheels and/or … |
| 2025012 16 Jan 2025 | Powertrain Issue: On certain vehicles, the input shaft snap ring in the power transfer unit (PTU) may not have been installed properly. As a result, the PTU could become… |
| 2024548 15 Aug 2024 | Label Issue: On certain vehicles, the tire and loading information label does not list that there is no spare tire in both official languages. The label reads as "N… |
| 2020145 6 Apr 2020 | Visual System Issue: On certain vehicles, the rearview camera image may be displayed even after the transmission is shifted out of reverse. This could cause a possible dist… |
| 2019440 30 Aug 2019 | Steering Issue: Certain vehicles may have been built with a gear in the steering rack that was not properly hardened. As a result, the gear could break and cause a los… |
| 2019295 14 Jun 2019 | Airbag Issue: On certain vehicles, a problem with the airbag sensors could cause the airbag system not to properly detect certain types of crashes. This problem coul… |
| 2019160 29 Mar 2019 | Seats And Restraints Issue: On certain vehicles, the front-passenger seat mounts may not have been properly tightened. Safety Risk: A seat that moves in a crash could result… |
| 2018573 19 Oct 2018 | Engine On certain vehicles equipped with a 2.4 L engine, a problem with the transmission controller programming may cause the engine to stall while driving. This could… |
| 2018421 9 Aug 2018 | Brakes On certain vehicles, a problem with the brake system may cause gas bubbles to form in the brake fluid. This could cause a soft brake pedal feel and a reduction … |
| 2018422 9 Aug 2018 | Powertrain Certain vehicles may have been built with a defective powertrain controller. If the powertrain controller fails while driving the engine may stall, increasing t… |
| 2018282 25 May 2018 | Engine The engine on one vehicle may have been built with a missing valve stem keeper. This may cause an engine failure, which could increase the risk of a crash causi… |
Transport Canada Vehicle Recalls Database · Contains information licensed under the Open Government Licence – Canada
Recalls
Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.
NHTSA recalls · summaries in NHTSA's own words
Service bulletins
What Jeep told its dealers about the 2019 Jeep Cherokee: known faults, fixes and updates.
| Bulletin | Summary |
|---|---|
| 11011799 | Power Transfer Unit If considering PTU Assembly replacement related to DTCs C14A7-97 or C1494-92, please be aware of updated diagnostic procedures in the service library which may indicate the smart actuator replacement (PN 68369691AD) is the proper repair. |
| 11011774 | Backup Camera Poor Image Quality Inspection |
| 11007954 | Battery Drain Suspected or "Identified" From USB or Media Hub |
| 11006983 | "2.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: Oil pressure low indicator lamp illumination between oil changes. Excessive oil consumption. This bulletin involves performing an oil consumption verification test and possibly replacing the long block." |
| 11006241 | "Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp assemblies are fogged with a light layer of condensation on the inside of the lenses." |
| 11005320 | "Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Verify current warranty policy to determine if digital imaging pre-authorization is required or pre-approval is required from the Regional Office; depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels." |
| 11002828 | "Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On " |
| 11002805 | "Rear Taillamp Condensation Clearing Procedure On occasion, vehicle exterior taillamp assemblies are fogged with a light layer of condensation on the inside of the lenses Fig. 1. This may be reported after the lamps have been turned on and brought up to operating temperature, turned off and then rapidly cooled by cold water (such as rain, or the water from a vehicle wash). Lens fogging can also occur under certain atmospheric conditions after a vehicle has been parked outside overnight (i.e. a warm humid day followed by clear cool night). This will usually clear as atmospheric conditions chang |
| 11000172 | SWITCH - BRAKE |
| 10251854 | Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp assemblies are fogged with a light layer of condensation on the inside of the lenses. |
| 10251785 | SOS and Assistance Call Not Working After Radio Exchange Unit Installed |
| 10251783 | Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On |
| 10248509 | Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved. |
| 10248508 | Rain Sensor Before replacing the rain sensor during a front windshield replacement inspect the part for part numbers. If you have part numbers; 68507366, 68483780, 68384226 or 68384225, these parts do not utilize a replaceable gel pad, only replace the sensor for a missing or damaged gel pad. For part numbers 68298334, 68298468, 68607452 or 68194700 the gel pad should be replaced during all windshield replacements and can be ordered through MOPAR, complete sensor replacement is not necessary. Contact: FCA Redacted Content for further questions If no response in 15 minutes, proceed with repair |
| 10247995 | Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels. |
| 10247906 | ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA. |
| 10247905 | ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA. |
| 10247452 | Service 4wd Light On, AWD System Service Required Message Illuminated. Diagnostic Trouble Code (DTC) C14A7-97 PTU Motor Component Or System Operation Obstructed Or Blocked, Set. |
| 10244356 | LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect. |
| 10244348 | Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved. |
| 10244347 | Rain Sensor Before replacing the rain sensor during a front windshield replacement inspect the part for part numbers. If you have part numbers; 68507366, 68483780, 68384226 or 68384225, these parts do not utilize a replaceable gel pad, only replace the sensor for a missing or damaged gel pad. For part numbers 68298334, 68298468, 68607452 or 68194700 the gel pad should be replaced during all windshield replacements and can be ordered through MOPAR, complete sensor replacement is not necessary. Contact: FCA Redacted Content for further questions If no response in 15 minutes, proceed with repair |
| 10243209 | FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC |
| 10243208 | Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B) |
| 10243153 | Apple CarPlay Does Not Work Or Not Connecting |
| 10242779 | Customer Satisfaction Notification ZD7 - Radio Software update |
NHTSA manufacturer communications (public domain)