Complaints by model year
Each bar is one model year. The most recent years are still collecting complaints.
NHTSA ODI complaints (public domain) · updated 23 Oct 2026
Year by year
| Model year | Complaints | Recalls |
|---|---|---|
| 2026 | 3 | 1 |
| 2025 Sorento Hybrid | 45 | 2 |
| 2024 | 6 | 0 |
| 2023 Sorento Hybrid | 32 | 2 |
| 2022 Sorento Hybrid | 12 | 4 |
| 2021 Sorento Hybrid | 21 | 2 |
A model year gets its own page when it has enough data for at least three sections
Most common problems
- Engine52
- Electrical system32
- Fuel/propulsion system30
- Power train27
- Unknown or other22
- Vehicle speed control7
- Service brakes5
- Visibility4
NHTSA ODI complaints, all model years
Crash-test ratings by year
NHTSA 5-star results for 6 model-year variants; 4 of 6 rated variants score five stars overall. Rollover risk is the estimated chance of rolling over in a single-vehicle crash.
| Year | Variant | Overall | Rollover risk |
|---|---|---|---|
| 2027 | 2027 KIA SORENTO HYBRID SUV HEV AWD | ★★★★★ | 15.9 % |
| 2026 | 2026 KIA SORENTO HYBRID SUV HEV AWD | ★★★★★ | 15.9 % |
| 2025 | 2025 Kia Sorento Hybrid SUV AWD | ★★★★★ | 15.9 % |
| 2024 | 2024 Kia Sorento Hybrid SUV AWD | ★★★★★ | 15.9 % |
| 2022 | 2022 Kia Sorento Hybrid SUV AWD | ★★★★☆ | 15.9 % |
| 2021 | 2021 Kia Sorento Hybrid SUV FWD Early Release | ★★★★☆ | 15.9 % |
NHTSA New Car Assessment Program (5-Star Safety Ratings), api.nhtsa.gov · US federal work, public domain
Fuel consumption by year
Official Canadian test results for 5 model years, best variant per year. Combined consumption ranges from 6.6–7.0 L/100 km.
| Year | Variant | City | Highway | Combined |
|---|---|---|---|---|
| 2026 | Sorento Hybrid AWD · Sport utility vehicle: Small · Regular gasoline | 7.2 | 6.7 | 7.0 |
| 2025 | Sorento Hybrid AWD · Sport utility vehicle: Small · Regular gasoline | 7.0 | 6.9 | 7.0 |
| 2024 | Sorento Hybrid AWD · Sport utility vehicle: Small · Regular gasoline | 6.5 | 7.1 | 6.8 |
| 2023 | Sorento Hybrid AWD · Sport utility vehicle: Small · Regular gasoline | 6.4 | 7.0 | 6.6 |
| 2022 | Sorento Hybrid AWD · Sport utility vehicle: Small · Regular gasoline | 6.4 | 7.0 | 6.6 |
Litres per 100 km. Natural Resources Canada, Fuel consumption ratings (open.canada.ca) · Open Government Licence – Canada
EU safety alerts
Safety Gate, the European Union's rapid alert system, names the Sorento Hybrid in 1 alert. European versions can differ from the North American car.
The eCall system (transmitting the vehicle identification number to the emergency call center) could malfunction and not transmit the VIN number of the affected vehicle when an airbag has been deployed. This can cause a delay in the rescue intervention, leadin…
Safety Gate (European Commission) · CC0
Recalls
6 campaigns cover the Sorento Hybrid.
Kia America, Inc. (Kia) is recalling certain 2025 Kia K4, 2025-2026 Sorento, Sorento Hybrid, Sorento Plug-In Hybrid Electric (PHEV), 2026 Sportage, Sportage Hybrid, Sportage PHEV, K5, EV9, Carnival, and Carnival Hybrid vehicles. Due to a software error, the instrument panel display may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Controls and Displays" and 138, "Tire Pressure Monitoring System."
Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."
Kia America, Inc. (Kia) is recalling certain 2022-2023 Sorento, Sorento Hybrid, and Sorento Plug-in Hybrid (PHEV) vehicles. The mounting clips for the rearview camera may break, which can cause the rearview camera image not to appear properly on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Kia Motors America (Kia) is recalling certain 2021-2022 Sorento Hybrid and 2022 Sorento Plug-in Hybrid vehicles. In the event of a crash, the front driver-side and/or passenger-side seat belt pretensioner(s) may explode upon deployment.
Kia Motors America (Kia) is recalling certain 2022 Sorento Hybrid and Sorento Plug-in Hybrid vehicles. In the event of a crash, the front driver-side and/or passenger-side seat belt pretensioner(s) may explode upon deployment.
NHTSA recalls