Problems owners report
Complaints filed with NHTSA about the 2024 Kia Sorento, by the system named in each complaint. One complaint can name several.
- Electrical system11
- Structure7
- Unknown or other6
- Power train5
- Engine5
- Service brakes5
- Visibility/wiper3
- Forward collision avoidance3
- Seat belts2
- Steering2
NHTSA ODI complaints (public domain) · updated 23 Oct 2026 · 4 injuries and 0 deaths reported
Compared with other years
NHTSA ODI complaints by model year
New York safety inspections
At its first New York inspection the 2024 Kia Sorento failed the safety check 0.54% of the time — 2% more often than the average 2024 passenger car (0.53%). Median odometer at inspection: 5,515 miles.
NY DMV Vehicle Inspections (vezn-fmmk), initial inspections since Aug 2021 · how we count
Real-world fuel consumption
177 Kia Sorento cars first registered in Europe in 2024 report their fuel use through the on-board meter. Petrol hybrid versions use 8.2 l/100 km on the road against 7.3 in the WLTP test (+13%).
| Fuel | Cars | On the road | WLTP | Difference |
|---|---|---|---|---|
| Petrol hybrid | 177 | 8.2 | 7.3 | +13% |
Litres per 100 km from the cars' own fuel meters (OBFCM), collected in 2024; the year is the year of first registration. All years together · European Environment Agency · CC BY 4.0
Engines
The most common engines in 2024 Kia Sorento cars on Dutch roads are the 1.6 hybrid (118 kW, 158 hp) and 1.6 hybrid (132 kW, 177 hp).
| Engine | Power | Cars |
|---|---|---|
| 1.6 hybrid | 118 kW 158 hp | 280 |
| 1.6 hybrid | 132 kW 177 hp | 249 |
RDW Open Data (CC0): registered passenger cars and their fuel data · engine size rounded to 0.1 litre, net maximum power · versions with at least 20 cars
In the Netherlands
531 first registered in 2024 are on Dutch roads; 12% arrived later as imports. Median list price when new: €60,270.
Colours
RDW Open Data: registered vehicles and APK defects (CC0) · defect descriptions in the RDW's Dutch wording
In the United Kingdom
1,986 cars built in 2024 were licensed for the road at the end of 2025, and 5 more were declared off the road (SORN).
Department for Transport and DVLA, vehicle licensing statistics (table VEH0124, year of manufacture) · Open Government Licence v3.0
In Finland
180 of these cars first registered in 2024 were in use in Finland on 30 Jun 2026, with an average of 37,000 km on the odometer at their last inspection.
Traficom (Finnish Transport and Communications Agency), open data on vehicles in use · CC BY 4.0
In New Zealand
490 2024 cars are on the New Zealand register; 0% arrived as used imports, 100% were sold new in New Zealand.
NZ Transport Agency Waka Kotahi, Motor Vehicle Register (March 2026) · CC BY 4.0
Crash-test ratings
NHTSA 5-star results for 2 variants; 2 of 2 rated variants score five stars overall. Rollover risk is the estimated chance of rolling over in a single-vehicle crash.
| Variant | Overall | Rollover risk |
|---|---|---|
| 2024 Kia Sorento SUV AWD | ★★★★★ | 15.9 % |
| 2024 Kia Sorento SUV FWD | ★★★★★ | 15.9 % |
- Electronic stability control
- Standard
- Forward collision warning
- Standard & Optional
- Lane departure warning
- Standard
- Best overall rating
- 5 / 5
NHTSA New Car Assessment Program (5-Star Safety Ratings), api.nhtsa.gov · US federal work, public domain
Fuel consumption
Official Canadian test results for 2 variants: combined 9.4–10.3 L/100 km (about 23–25 mpg US), CO₂ 222–241 g/km.
| Variant | City | Highway | Combined |
|---|---|---|---|
| Sorento AWD · Sport utility vehicle: Small · Regular gasoline | 10.2 | 8.5 | 9.4 |
| Sorento AWD · Sport utility vehicle: Small · Regular gasoline | 11.5 | 8.7 | 10.3 |
Litres per 100 km. Natural Resources Canada, Fuel consumption ratings (open.canada.ca) · Open Government Licence – Canada
Recalls in Canada
3 Transport Canada recalls for the 2024 Kia Sorento.
| 2025011 14 Jan 2025 | Lights And Instruments Issue: On certain vehicles, a software problem could cause the headlamps and tail lamps to turn off. As a result, the vehicles don't meet certain requirements… |
| 2024549 15 Aug 2024 | Label Issue: On certain vehicles, the compliance label may be missing information in French. The words listed on the label for "Tires", "Rims", "Front" and "Rear" a… |
| 2024240 24 Apr 2024 | Steering Issue: On certain vehicles, the motor driven power steering (MDPS) wiring harness may have been routed incorrectly. As a result, the wiring could become damag… |
Transport Canada Vehicle Recalls Database · Contains information licensed under the Open Government Licence – Canada
Recalls
Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."
Kia America, Inc. (Kia) is recalling certain 2024 Sorento vehicles. The motor driven power steering (MDPS) wiring harness may be incorrectly assembled, which can result in a loss of power steering assist.
Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.
NHTSA recalls · summaries in NHTSA's own words
Service bulletins
What Kia told its dealers about the 2024 Kia Sorento: known faults, fixes and updates.
| Bulletin | Summary |
|---|---|
| 11010699 | TECHNICAL SERVICE BULLETIN: SERVICE ACTION: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) (SA582) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on 5th Generation AVN wide on certain 2023-2024MYKia vehicles (refer to model list on page 8) to remedy a non-responsive or inoperative radio (FM, AM, SXM, etc.) concern. The affected AVN unit on the vehicles may not respond when pressing the RADIO hard key/button on the AVN unit |
| 11010524 | TECHNICAL SERVICE BULLETIN: VOLUNTARY EMISSIONS SERVICE CAMPAIGN: ECM LOGIC UPDATE (SC318) - This bulletin provides the procedure to update the software logic of the Engine Control Module (ECM) system on certain 2024MY Sorento (MQ4a) vehicles equipped with 2.5L T-GDI Theta III engines produced from December 7, 2023 through February 26, 2024. The subject vehicles may have engine calibrations that were not optimized for emissions standards under certain specific conditions, which may cause the vehicle to release air pollution which exceed Federal and California standards. As a result, the subjec |
| 11010523 | VOLUNTARY EMISSIONS SERVICE CAMPAIGN: QUESTION AND ANSWER (SC318) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Voluntary Emissions Service Campaign SC318. |
| 11010522 | VOLUNTARY EMISSIONS SERVICE CAMPAIGN: SAMPLE OWNER NOTIFICATION TO THE DEALERS (SC318) - This document is the owner notification (sample) mailed to the dealers advising that Kia is conducting a Voluntary Emissions Service Campaign to improve the emissions logic in the Electronic Control Module (ECM) on certain 2024 MY Sorento vehicles equipped with 2.5L Turbo Gas Direct Injection (T-GDI) engines to ensure compliance with emissions regulations. |
| 11010521 | VOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (SC318) - This document is the announcement to the dealer Parts and Service managers advising that Kia is conducting a Voluntary Emissions Service Campaign on certain 2024 MY Kia Sorento vehicles equipped with 2.5L Turbo Gas Direct Injection (T-GDI) engines manufactured from December 7, 2023 to February 26, 2024 to update the emissions software logic in the Electronic Control Module (ECM) to ensure compliance with emissions regulations. |
| 11010518 | VOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO (SC318) - This document is the announcement to the dealer principals advising that Kia is conducting a Voluntary Emissions Service Campaign on certain 2024 MY Kia Sorento vehicles equipped with 2.5L Turbo Gas Direct Injection (T-GDI) engines manufactured from December 7, 2023 to February 26, 2024 to improve the emissions logic in the Electronic Control Module (ECM) to ensure compliance with emissions regulations. |
| 11009491 | TECHNICAL SERVICE BULLETIN: FRONT BRAKE DISC JUDDER INSPECTION AND REPLACEMENT - This bulletin provides information to address vehicles that may be exhibiting front brake judder sensation while braking on certain 2021-2024MY Sorento (MQ4a) vehicles produced from July 26, 2021 through March 28, 2024 and 2023-2024MY Sportage (NQ5a) vehicles produced from January 7, 2022 through May 20, 2024. Brake judder is a vibration or pulsing sensation felt in the steering wheel, brake pedal, and/or seat when the brakes are applied while driving. |
| 11009074 | TECHNICAL SERVICE BULLETIN: CCNC DEALER MODE, FACTORY AND NETWORK RESET - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to access the Dealer Mode function on 2024MY~ models listed on page 5 equipped with a Connected Car Navigation Cockpit (ccNC) head unit, and to perform a Reset Network and/or Factory Reset to address customer concerns related to activation of Kia Connect or Kia Connect features that may have stopped working. |
| 11008038 | TECHNICAL SERVICE BULLETIN: SERVICE ACTION: ICU FUSE LABEL REPLACEMENT (SA585) - This bulletin provides information to replace the Integrated Central Control Unit (ICU) fuse label on some 2024MY Sorento (MQ4a) vehicles produced from December 5, 2023 through April 2, 2024. The incorrect ICU fuse label on the affected vehicles was installed. |
| 11008037 | TECHNICAL SERVICE BULLETIN: CCNC - DEALER MODE, FACTORY AND NETWORK RESET - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to access the Dealer Mode function on 2024MY~ models listed on page 5 equipped with a Connected Car Navigation Cockpit (ccNC) head unit, and to perform a Reset Network and/or Factory Reset to address customer concerns related to activation of Kia Connect or Kia Connect features that may have stopped working. |
| 11006651 | TECHNICAL SERVICE BULLETIN: SERVICE ACTION: REAR SPOILER LOWER TRIM INSPECTION/REPLACEMENT (SA584) - This bulletin provides the procedure to inspection and, if necessary, replace the rear spoiler lower trim on certain 2024MY Sorento (MQ4a PE) vehicles produced from February 13, 2024 through April 23, 2014. The rear spoiler lower trim may have become deformed during the manufacturing drying process which can result in a fitment gap exceeding 1mm between the upper and lower rear spoiler trims. |
| 11005366 | TECHNICAL SERVICE BULLETIN: CCNC - DEALER MODE, FACTORY AND NETWORK RESET - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to access the Dealer Mode function on 2024MY~ models listed on page 5 equipped with a Connected Car Navigation Cockpit (ccNC) head unit, and to perform a Reset Network and/or Factory Reset to address customer concerns related to activation of Kia Connect or Kia Connect features that may have stopped working. |
| 11005208 | TECHNICAL SERVICE BULLETIN: SERVICE ACTION: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) (SA582) - This bulletin provides information to update the software on 5th Generation AVN wide on certain 2023-2024MY Kia vehicles (refer to model list on page 3) to remedy a non-responsive or inoperative radio (FM, AM, SXM, etc.) concern. The affected AVN unit on the vehicles may not respond when pressing the RADIO hard key/button on the AVN unit or when selecting the RADIO icon on the AVN menu screen. Also, a warning sound accompanied by a Slippery road ahead. Drive carefully or Uneven road ahead |
| 11000787 | This bulletin provides information relating to the correct transmission fluid type and fill quantity requirement for each Kia model. A flush is required ONLY when a transmission is replaced. |
| 11000547 | TECHNICAL SERVICE BULLETIN: SERVICE ACTION: FRONT DOOR HANDLE ANTENNA REPLACEMENT (SA575) - This bulletin provides information to replace both left and right front door outside handle antennas on certain 2024MY Sorento (MQ4a) vehicles produced from December 5, 2023 through February 12, 2024 equipped with capacitive touch/NFC type door handles. The affected vehicles may experience an inoperative capacitive touch handle caused by the antenna(s) not sensing the touch signal for locking/unlocking the door. |
| 11000301 | TECHNICAL SERVICE BULLETIN: CCNC - DEALER MODE, FACTORY AND NETWORK RESET - This bulletin provides information to access the Dealer Mode function on 2024MY~ EV9 (MV) and Sorento (MQ4a) vehicles, equipped with a Connected Car Navigation Cockpit (ccNC) head unit, and perform a Factory Reset or Reset Network to address customer concerns related to activation of Kia Connect or Kia Connect features that may have stopped working. |
| 10253315 | TECHNICAL SERVICE BULLETIN: SERVICE ACTION: WIRELESS POWER CHARGER OPERATION LOGIC IMPROVEMENT (SA563) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to improve the wireless power charger (WPC) (also referred to as wireless phone charger) operation logic on certain 2024MY Sorento (MQ4a PE) vehicles produced from December 7, 2023 through February 20, 2024. The WPC controller can switch from 'standby mode' to 'active mode' potentially causing the 12V auxi |
| 10252800 | VOLUNTARY SERVICE CAMPAIGN: OWNER NOTIFICATION (SC298) - This document is the owner notification advising that Kia is conducting a Voluntary Service Campaign to apply additional body seam sealer to prevent potential water intrusion into the blower motor in certain 2023-2024 MY Sorento vehicles. Kia dealers will also inspect and, if necessary, replace the blower motor. |
| 10252309 | OVER-THE-AIR SOFTWARE UPDATE: WIRELESS PHONE CHARGER (SA563) - This Over-the-Air (OTA) software update is designed to update the wireless phone charger control logic of certain 2024 Sorento vehicles to help improve power usage. |
| 10251610 | TECHNICAL SERVICE BULLETIN: SERVICE ACTION: WIRELESS POWER CHARGER OPERATION LOGIC IMPROVEMENT (SA563) - This bulletin provides information to improve the wireless power charger (WPC) (also referred to as wireless phone charger) operation logic on certain 2024MY Sorento (MQ4a PE) vehicles produced from December 7, 2023 through February 20, 2024. The WPC controller can switch from 'standby mode' to 'active mode' potentially causing the 12V auxiliary battery to discharge while the vehicle is parked. If this occurs, the vehicle might not be able to be started. |
| 10251450 | TECHNICAL SERVICE BULLETIN: VOLUNTARY SERVICE CAMPAIGN: COWL WATER INTRUSION REPAIR (SC298) - This bulletin provides information to apply additional body seam sealer and also to inspect and, if necessary, replace the blower motor on certain 2023-2024MY Sorento (MQ4a) vehicles produced at Kia Georgia (KaGA)from October 25, 2023 through February 11, 2024. The HVAC (Heating, Ventilation, and Air Conditioning) system uses cooling and heating to help maintain a pleasant environment inside the vehicle. The blower motor controls the airflow for the HVAC system. Due to improper body seam sealer applic |
| 10250783 | VOLUNTARY SERVICE CAMPAIGN: QUESTION AND ANSWER (SC298) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Voluntary Service Campaign SC298. |
| 10250782 | VOLUNTARY SERVICE CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (SC298) - This document is the announcement to the dealer Parts and Service Managers that Kia is conducting a Voluntary Service Campaign on certain 2023-2024 Sorento vehicles manufactured from October 25, 2023 through February 11, 2024 to apply additional body seam sealer to prevent potential water intrusion into the blower motor. Kia dealers will also inspect and, if necessary, replace the blower motor. |
| 10250781 | VOLUNTARY SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO (SC298) - This document is the announcement to the dealer principals that Kia is conducting a Voluntary Service Campaign on certain 2023-2024 Sorento vehicles manufactured from October 25, 2023 through February 11, 2024 to apply additional body seam sealer to prevent potential water intrusion into the blower motor. Kia dealers will also inspect and, if necessary, replace the blower motor. |
| 10250517 | TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2024MY Kia vehicles (refer to model list on page 3) to remedy a 'non-responsive' or 'inoperative' radio (FM, AM, SXM, etc. ) concern. The affected AVN unit on the vehicles may not respond when pressing the 'RADIO' hard key/button on the AVN unit or when selecti |
NHTSA manufacturer communications (public domain)