Complaints by model year
Each bar is one model year. The most recent years are still collecting complaints.
NHTSA ODI complaints (public domain) · updated 23 Oct 2026
New York safety inspections
Share of first inspections failed on safety, by model year. Older cars fail more as miles build up, so compare each year with the average car of the same year. Best against its own year: 2017.
NY DMV Vehicle Inspections, initial inspections since Aug 2021 · how we count
Year by year
| Model year | Complaints | Recalls |
|---|---|---|
| 2022 | 2 | 0 |
| 2021 ProMaster City | 5 | 3 |
| 2020 ProMaster City | 1 | 2 |
| 2019 ProMaster City | 5 | 1 |
| 2018 ProMaster City | 16 | 2 |
| 2017 ProMaster City | 19 | 3 |
| 2016 ProMaster City | 25 | 3 |
| 2015 ProMaster City | 27 | 3 |
A model year gets its own page when it has enough data for at least three sections
Most common problems
- Engine37
- Electrical system29
- Power train25
- Unknown or other9
- Exterior lighting8
- Structure4
- Visibility/wiper3
- Vehicle speed control3
NHTSA ODI complaints, all model years
Fatal crashes in the US
From 2020 to 2023, 39 ProMaster City vehicles were involved in crashes on US public roads in which someone died, and 16 people died inside them. These are counts, not crash rates: a model with more cars on the road shows up more often, and people killed outside the vehicle are not counted here.
| Model year | Vehicles in fatal crashes | Deaths in the vehicle |
|---|---|---|
| 2022 | 2 | 0 |
| 2021 | 3 | 2 |
| 2020 | 5 | 2 |
| 2019 | 9 | 5 |
| 2018 | 7 | 3 |
| 2017 | 3 | 0 |
| 2016 | 7 | 3 |
| 2015 | 3 | 1 |
NHTSA Fatality Analysis Reporting System (FARS), crash years 2020–2023 (public domain) · how we count
Crash-test ratings by year
NHTSA 5-star results for 9 model-year variants; not yet fully rated. Rollover risk is the estimated chance of rolling over in a single-vehicle crash.
| Year | Variant | Overall | Rollover risk |
|---|---|---|---|
| 2027 | 2027 RAM PROMASTER CITY CV ICE FWD | — | 0.0 % |
| 2022 | 2022 Ram ProMaster City VAN FWD | — | 0.0 % |
| 2021 | 2021 Ram ProMaster City VAN FWD | — | 0.0 % |
| 2020 | 2020 Ram ProMaster City VAN FWD | — | 0.0 % |
| 2019 | 2019 Ram Promaster City VAN 2WD | — | 0.0 % |
| 2018 | 2018 Ram Promaster City VAN 2WD | — | 0.0 % |
| 2017 | 2017 Ram Promaster City VAN 2WD | — | 0.0 % |
| 2016 | 2016 Ram Promaster City VAN 2WD | — | 0.0 % |
| 2015 | 2015 Ram Promaster City VAN 2WD | — | 0.0 % |
NHTSA New Car Assessment Program (5-Star Safety Ratings), api.nhtsa.gov · US federal work, public domain
Fuel consumption by year
Official Canadian test results for 8 model years, best variant per year. Combined consumption ranges from 9.8–9.9 L/100 km.
| Year | Variant | City | Highway | Combined |
|---|---|---|---|---|
| 2022 | ProMaster City · Special purpose vehicle · Regular gasoline | 11.2 | 8.3 | 9.9 |
| 2021 | ProMaster City · Special purpose vehicle · Regular gasoline | 11.2 | 8.3 | 9.9 |
| 2020 | ProMaster City · Special purpose vehicle · Regular gasoline | 11.2 | 8.3 | 9.9 |
| 2019 | ProMaster City · Special purpose vehicle · Regular gasoline | 11.2 | 8.3 | 9.9 |
| 2018 | ProMaster City · Special purpose vehicle · Regular gasoline | 11.2 | 8.3 | 9.9 |
| 2017 | ProMaster City · Special purpose vehicle · Regular gasoline | 11.2 | 8.3 | 9.9 |
| 2016 | ProMaster City · Special purpose vehicle · Regular gasoline | 11.2 | 8.1 | 9.8 |
| 2015 | ProMaster City · Special purpose vehicle · Regular gasoline | 11.2 | 8.1 | 9.8 |
Litres per 100 km. Natural Resources Canada, Fuel consumption ratings (open.canada.ca) · Open Government Licence – Canada
Recalls
9 campaigns cover the ProMaster City.
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster City vehicles. If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Chrysler (FCA US, LLC) is recalling certain 2021 Ram ProMaster City and Ram ProMaster vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Chrysler (FCA US, LLC) is recalling certain 2020-2021 Ram ProMaster City vehicles. The Anti-Lock Brake System (ABS) module may have internal damage, which could result in a loss of braking performance or autonomous braking functions.
Chrysler (FCA US LLC) is recalling certain 2018 RAM ProMaster City vehicles. The gears within the hydraulic rack and pinion steering system may have a casting defect that can cause a crack and a loss of hydraulic steering fluid.
Chrysler (FCA US LLC) is recalling certain 2018 RAM ProMaster City vehicles. The Tire Placards on these vehicles may indicate the incorrect total number of occupants allowed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM ProMaster City vehicles. These vehicles have incorrect information on the tire placard including incorrect vehicle capacity weight, total number of occupants, tire pressure and/or "None" designation for the spare tire size when a full size spare tire is present. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Chrysler (FCA US LLC) is recalling one model year 2017 RAM ProMaster City vehicle manufactured on November 5, 2016. This vehicle has side curtain air bags that may not inflate properly in the event of a crash.
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 RAM ProMaster vehicles manufactured July 24, 2015, to February 15, 2016, and 2015-2016 ProMaster City vehicles manufactured August 15, 2014, to February 1, 2016. The Trailer Tow Lighting Control Module may have a software error on the affected vehicles and can prevent illumination of the trailer brake lights during brake actuation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Assoc. Equipment."
NHTSA recalls