Problems owners report
Complaints filed with NHTSA about the 2017 Western Star 4700, by the system named in each complaint. One complaint can name several.
- Steering1
NHTSA ODI complaints (public domain) · updated 23 Oct 2026 · 0 injuries and 0 deaths reported
Compared with other years
NHTSA ODI complaints by model year
Fatal crashes in the US
From 2020 to 2023, 7 2017 4700 vehicles were involved in crashes on US public roads in which someone died; 0 people died inside them. This is a count, not a crash rate: it grows with the number of cars on the road.
NHTSA Fatality Analysis Reporting System (FARS), crash years 2020–2023 (public domain)
New York safety inspections
At its first New York inspection the 2017 Western Star 4700 failed the safety check 0.27% of the time — 85% less often than the average 2017 passenger car (1.79%). Median odometer at inspection: 82,084 miles.
NY DMV Vehicle Inspections (vezn-fmmk), initial inspections since Aug 2021 · how we count
Recalls in Canada
7 Transport Canada recalls for the 2017 Western Star 4700.
| 2021706 17 Nov 2021 | Tires Issue: Certain trucks were built with tires that are not approved for use with the truck's wheels. As a result, the tires may not perform properly, or a tire … |
| 2021697 12 Nov 2021 | Electrical Issue: On certain trucks, the pass-through power stud (an electrical connection located on the bulkhead) may come into contact with the bulkhead. If this happ… |
| 2019336 4 Jul 2019 | Lights And Instruments Issue: On certain trucks equipped with electronic stability control (ESC), the brake lights may turn on when the automatic traction control (ATC) activates. C… |
| 2019237 17 May 2019 | Brakes Issue: Certain trucks were built with air reservoir tanks that are too small in relation to the size of the air brake chambers. Canadian regulations require e… |
| 2017636 18 Dec 2017 | Accessories On certain vehicles equipped with Kidde fire extinguishers with black plastic handles and valves, the fire extinguishers may become clogged or require excessive… |
| 2017583 28 Nov 2017 | Brakes On certain vehicles with air brakes, after several hard brake applications, the brake light pressure switch may not activate the brake lights with a light appli… |
| 2017460 22 Sept 2017 | Electrical On certain vehicles equipped with all wheel drive, over time, the battery cables could contact the front axle yoke. This could result in the cable chaffing agai… |
Transport Canada Vehicle Recalls Database · Contains information licensed under the Open Government Licence – Canada
Recalls
Daimler Trucks North America, LLC (DTNA) is recalling certain 2012-2021 Freightliner SD 108, Freightliner SD 114, 2016-2020 Freightliner Coronado, 2013 Western Star 6900, 2013-2022 Western Star 4700, Western Star 4900, and 2022 49X vehicles. The tires and rims are not approved and rated for these vehicles from the Tire and Rim Association or tire manufacturer. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, "Wheels and Rims-Other Than Passenger Cars."
Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Western Star 4700, 4900, 5700, and 6900 trucks. The affected trucks have a power stud that passes through the bulkhead. In certain circumstances, the power stud may contact the bulkhead and result in an electrical arc.
Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Freightliner 114SD, 122SD, 108SD, Cascadia and Business class M2 trucks, Freightliner Custom Chassis XBS, XCL, XCM, MT45, MT55, S2G, S2RV, XCR and XCS custom chassis and Western Star 4700, 4900 and 5700 trucks equipped with Detroit Axle axles. The affected vehicles may have loose steering and tie rod arm bolts.
Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Freightliner M2 Business Class, 108SD, 114SD and Cascadia trucks, Western Star 4700, 4900, and 5700 trucks, FCCC S2C 106 Cab, S2G Cab, XBR, XBS, XCL, XCM, XCP, XCR, and XCS chassis equipped with air disc brakes. The brake caliper mounting bolts on these vehicles may be insufficiently tightened, allowing the bolts to loosen.
Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Western Star 4700, 4900, 5700, and 6900 trucks. The affected trucks have a power stud that passes through the bulkhead. In certain circumstances the power stud may contact the bulkhead and result in an electrical arc.
Daimler Trucks North America LLC (DTNA) is recalling certain 2002-2017 Freightliner Cascadia, Century Class, Columbia and Coronado trucks and Western Star 4700, 4900, 5700, 5900 and 6900 trucks. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers that may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Daimler Trucks North America, LLC (DTNA) is recalling certain 2008-2018 Freightliner Cascadia, Western Star 4700, 4900, 5700, and 6900 trucks. After hard brake applications, the brake light pressure switch may not activate the brake lights with a light application of the brake pedal.
Daimler Trucks North America LLC (DTNA) is recalling certain 2013-2018 Western Star 4700 trucks. The battery cable may contact the all wheel drive axle yoke.
Daimler Trucks North America LLC (DTNA) is recalling certain model year 2014-2017 Freightliner M2 Business Class, 108 SD, 114 SD, Cascadia, Coronado, Western Star 4700, 4800, and 5700 XE trucks manufactured March 15, 2013, to July 29, 2016 and equipped with Conmet aluminum non-high capacity hubs. These vehicles specify a front axle weight limit that may be greater than that of the hub capacity. As a result, the hub may fail and the wheel may separate from the axle.
Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.
NHTSA recalls · summaries in NHTSA's own words
Service bulletins
What Western Star told its dealers about the 2017 Western Star 4700: known faults, fixes and updates.
| Bulletin | Summary |
|---|---|
| 11011082 | CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check. |
| 11011076 | Warranty Information letter for Detroit Line or Line Seal, High Pressure Fuel Injector Standard Repair Time Updates |
| 11010186 | CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check. |
| 11010143 | Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines |
| 11008508 | Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines |
| 11005504 | CX Advocate for Oil Suction manifolds |
| 11005500 | CX Advocate for NOx conversion low faults. Update to CXA 6_24_NOx submission. |
| 11003889 | CX Advocate communication for NOx conversion low faults |
| 11001976 | Customer letter regarding variable speed water pump. |
| 11000986 | Service Solution for Thread Spring Pin Suspension Alignment & Installation |
| 11000984 | Service Solution for DEF Pump Wiring for Cummins CM2450 Engine Controller |
| 11000978 | Technical Service Bulletin for New Final Drive Over Heat Diagnostic |
| 10251202 | Important Campaign Information letter for FL974 - Revised Bulletin & Population |
| 10251200 | Revised Emissions Recall: Cummins DEF Sensor Shortage. REVISION: Some vehicles formerly in Group F have been moved to Group G and have been assigned a new part number as specified in Table 1. An SRT for 'Calibration Code Only: Update or Confirm' has been added, as shown in Table 2, to be used when a new DEF header is not required. There have been some other minor changes to the work instructions and SRT times. |
| 10249516 | Emissions Recall: Cummins DEF Sensor Shortage |
| 10214907 | Updated Western Star Service Bulletin for HVAC Actuator Replacement |
| 10213225 | Western Star Service Bulletin for HVAC Actuator Replacement. The wiring harness of the actuator of the fresh air recirculation door on Western Star vehicles equipped with Red Dot HVAC systems should be inspected for signs of water intrusion and corrosion. |
| 10208391 | Western Star Service Bulletin for DEF Connector Reinforcement Caps |
| 10205885 | HVAC Actuator Wiring Harness. Revision History: Service kit part number changed from RDH RD5 17147 0 to WWS RD-3-9069-0 on 12/9/21. The wiring harness of the actuator of the fresh air recirculation door, shown in Fig. 1, on Western Star vehicles equipped with Red Dot HVAC systems should be inspected for signs of water intrusion and corrosion. |
| 10202728 | SF626 Western Star Window Replacement Inspection Notification. This letter is to inform you that Field Service Campaign SF626 Western Star Window Replacement Inspection Notification campaign was released. |
| 10201680 | Customer Advisory Letter for HVAC Actuator Wiring Harness. The wiring harness of the actuator of the fresh air recirculation door, shown in Fig. 1, on Western Star vehicles equipped with Red Dot HVAC systems should be inspected for signs of water intrusion and corrosion. |
| 10198595 | Western Star Service Bulletin for Key Fob ID Retention. Key fobs for remote keyless entry on Western Star vehicles are delivered in packages that include a unique ID for the fob. The ID is required when pairing the key fob with a vehicle. |
| 10195575 | Service Solution SS 1033094 KUS Float Tube Fuel Level Sensor Inform... |
| 10194469 | Customer Advisory Letter on Transverse Track Rod Tower Bracket |
| 10193771 | Portland Truck Plant Paint Changes |
NHTSA manufacturer communications (public domain)
NHTSA investigations
Daimler Trucks North America Recalls
NHTSA Office of Defects Investigation