Problems owners report
Complaints filed with NHTSA about the 2022 Western Star 5700, by the system named in each complaint. One complaint can name several.
- Service brakes1
- Forward collision avoidance1
- Vehicle speed control1
NHTSA ODI complaints (public domain) · updated 23 Oct 2026 · 2 injuries and 0 deaths reported
Compared with other years
NHTSA ODI complaints by model year
Recalls in Canada
4 Transport Canada recalls for the 2022 Western Star 5700.
| 2021695 12 Nov 2021 | Lights And Instruments Issue: On certain trucks, the tail lamps on the trailer do not turn on when the daytime running lamps (DRLs) are on. New Canadian regulations require that, if… |
| 2021304 19 May 2021 | Steering Issue: On certain vehicles, the tie rod clamp may not have been properly tightened. As a result, the tie rod end could loosen and separate. If this happens, t… |
| 2021219 12 Apr 2021 | Steering Issue: On certain trucks, the tie rod arm and steering arm bolts may be defective and could break. If this happens, there could be a loss of steering control.… |
| 2021172 24 Mar 2021 | Electrical Issue: On certain trucks, an undersized wire in the ground circuit harness could overheat and melt a connector. If this happens, the engine may stall and you … |
Transport Canada Vehicle Recalls Database · Contains information licensed under the Open Government Licence – Canada
Recalls
Daimler Trucks North America, LLC (DTNA) is recalling certain 2020 Freightliner Cascadia, 2020-2022 Western Star 4700 and 5700, 2022 Western Star 4900, and 2020-2023 Freightliner New Cascadia vehicles. The Gross Axle Weight Rating (GAWR) listed on the Federal Certification Label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Daimler Trucks North America, LLC (DTNA) is recalling certain 2021-2022 Freightliner 114SD, 122SD, Business Class M2, Cascadia, 108SD, Western Star 4900, 4700, 5700, Custom Chass RV Chassis, Custom Chass S2 Chassis, Custom Chass XC Chassis, Custom Chass XB Chassis, and Custom Chass MT Chassis. The tie rod clamps may be loose, which could result in loose tie rod ends that could break or detach.
Daimler Trucks North America, LLC (DTNA) is recalling certain 2021-2022 Freightliner Cascadia, Business Class M2, 114SD, 108SD, 122SD, Custom Chass S2 Chassis, Custom Chass XB Chassis, Custom Chass XC Chassis, and Custom Chass MT Chassis Western Star 4700, 4900, 5700 vehicles. The steering arm and tie rod bolts may have a defective seam that can fracture.
Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.
NHTSA recalls · summaries in NHTSA's own words
Service bulletins
What Western Star told its dealers about the 2022 Western Star 5700: known faults, fixes and updates.
| Bulletin | Summary |
|---|---|
| 11011076 | Warranty Information letter for Detroit Line or Line Seal, High Pressure Fuel Injector Standard Repair Time Updates |
| 11010143 | Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines |
| 11010131 | Customer Service Annoucement for Discolored Coolant Surge Tank on Heavy Duty Engine Product (HDEP) |
| 11010130 | Customer Service Annoucement for Heavy-Duty Engine Product (HDEP) Oil Separator Leaks |
| 11008508 | Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines |
| 11007517 | CX Advocate for ConMet Oil Pan Insert Additional Failures |
| 11005500 | CX Advocate for NOx conversion low faults. Update to CXA 6_24_NOx submission. |
| 11005498 | CX Advocate for DPF Outlet Temp High Gen5 DD15 ENGINES |
| 11005494 | CX Advocate for ConMet Oil Pan Insert Additional Failures |
| 11003924 | CX Advocate communication for clutch bolts |
| 11003889 | CX Advocate communication for NOx conversion low faults |
| 11001976 | Customer letter regarding variable speed water pump. |
| 11000978 | Technical Service Bulletin for New Final Drive Over Heat Diagnostic |
| 10253879 | Service Solution for DEF Pump Wiring for Cummins CM2450 Engine Controller |
| 10233854 | Field Service Campaign for Integrated Predictive Powertrain Control ECU. Resubmitting to fix a table formatting issue. |
| 10232351 | Revised Field Service Campaign for Integrated Predictive Powertrain Control ECU. REVISION: The bulletin has been revised to add additional work instruction steps to remedy errors encountered during the flashing process. |
| 10230667 | Revised Field Service Campaign for Integrated Predictive Powertrain Control ECU |
| 10230658 | Important Campaign Information Letter for SF658 Revised Bulletin, Intelligent Powertrain Management ECU |
| 10226985 | Field Service Campaign for Integrated Predictive Powertrain Control ECU. Certain vehicles requesting Intelligent Powertrain Management, were shipped without the Integrated Predictive Powertrain Control (IPPC) module required to enable the feature. The IPPC module will be installed and software updated. |
| 10210559 | Service Solution for ShipShort Intelligent Powertrain Management (IPM). Due to electronic control supply shortages, vehicles shipped without the Intelligent Powertrain Predictive Cruise (IPPC) module. The purpose of the IPPC module is to improve fuel efficiency when the Predictive Cruise Control feature is enabled. Not having the IPM does not affect othercruise control functions, such as Adaptive Cruise Control or standard cruise control. |
| 10210548 | Important Campaign Information Letter for DDC D21M1 Termination Date Extended. This letter is to inform you that a revised bulletin for Detroit Diesel Field Service Campaign D21M1, DT12 Transmission Drive Shaft Cover Plug Reseal has been EXTENDED for an additional three months. Please use the extended termination date for all work under D21M1 from this point forward. REVISION: D21M1 termination date extended to July 1, 2022. |
| 10208391 | Western Star Service Bulletin for DEF Connector Reinforcement Caps |
| 10200686 | Freightliner and Western Star Production Schedule Update Freightliner Cascadia & Western Star 4700, 49X and 5700XE Production Schedule Update We recently communicated to our Freightliner Trucks dealer distribution network the rolling production delays for medium-duty truck models built at our Mount Holly and Santiago Truck Manufacturing Plants(TMP). The effects of the COVID-19 pandemic continue to impact global semiconductor supply chains and the prolonged duration of these shortages have reached our heavy-duty truck supply chain as well. |
| 10200574 | Portland Truck Plant Paint Update - WST182 The Portland Truck Plant schedule is full through the end of 2021 for Western Star 4700, 4800, 4900, and 6900 models; the plant has also reached the maximum paint process capacity for multi-color and custom paint designs. Due to the capacity constraint, the Western Star CAE team will no longer accept Truck Change Orders requesting changes from a single color paint to a multi-color paint or custom paint design for vehicles building at the Portland Truck Plant through the end of 2021. |
| 10199364 | Field Service Campaign for Detroit Diesel Engine Fan Activation with A/C. On certain Freightliner and Western Star vehicles with Detroit Diesel engines, the engine fan fails to activate when the A/C pressure switch circuit is opened, resulting in poor A/C cooling performance at idle. |
NHTSA manufacturer communications (public domain)
NHTSA investigations
Automatic Emergency Braking Errors
Automatic Emergency Braking Errors
NHTSA Office of Defects Investigation