Compared with other years
NHTSA ODI complaints by model year
Recalls in Canada
5 Transport Canada recalls for the 2021 Western Star 5700.
| 2021304 19 May 2021 | Steering Issue: On certain vehicles, the tie rod clamp may not have been properly tightened. As a result, the tie rod end could loosen and separate. If this happens, t… |
| 2021219 12 Apr 2021 | Steering Issue: On certain trucks, the tie rod arm and steering arm bolts may be defective and could break. If this happens, there could be a loss of steering control.… |
| 2021172 24 Mar 2021 | Electrical Issue: On certain trucks, an undersized wire in the ground circuit harness could overheat and melt a connector. If this happens, the engine may stall and you … |
| 2020513 27 Oct 2020 | Wheels Issue: On certain trucks, the spindle nut snap ring on the left side of the steer axle may not be installed correctly or may be missing. As a result, the tire… |
| 2020217 18 May 2020 | Electrical Issue: On certain trucks, an undersized wire in the ground circuit harness could overheat and melt a connector. If this happens, the engine may stall and you … |
Transport Canada Vehicle Recalls Database · Contains information licensed under the Open Government Licence – Canada
Recalls
Daimler Trucks North America, LLC (DTNA) is recalling certain 2020 Freightliner Cascadia, 2020-2022 Western Star 4700 and 5700, 2022 Western Star 4900, and 2020-2023 Freightliner New Cascadia vehicles. The Gross Axle Weight Rating (GAWR) listed on the Federal Certification Label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Daimler Trucks North America, LLC (DTNA) is recalling certain 2021-2022 Freightliner 114SD, 122SD, Business Class M2, Cascadia, 108SD, Western Star 4900, 4700, 5700, Custom Chass RV Chassis, Custom Chass S2 Chassis, Custom Chass XC Chassis, Custom Chass XB Chassis, and Custom Chass MT Chassis. The tie rod clamps may be loose, which could result in loose tie rod ends that could break or detach.
Daimler Trucks North America, LLC (DTNA) is recalling certain 2021-2022 Freightliner Cascadia, Business Class M2, 114SD, 108SD, 122SD, Custom Chass S2 Chassis, Custom Chass XB Chassis, Custom Chass XC Chassis, and Custom Chass MT Chassis Western Star 4700, 4900, 5700 vehicles. The steering arm and tie rod bolts may have a defective seam that can fracture.
Daimler Trucks North America, LLC (DTNA) is recalling certain 2019-2021 Western Star 4700 and Western Star 5700 vehicles. The ground harness wiring may be undersized and may cause a connector to melt.
Daimler Trucks North America, LLC (DTNA) is recalling 2021 Western Star 4700 and 5700, Freightliner Business Class M2, Cascadia, and Custom Chassis XC Chassis vehicles manufactured with a certain steering arm configuration with air disc brakes identified by the axle assembly supplier. On certain vehicles, one of the six brake caliper mounting bolts on the driver side steer axle may have been incorrectly tightened.
Daimler Trucks North America LLC (DTNA) is recalling certain 2020-2021 Freightliner Cascadia, 2021 Freightliner 108SD, 114SD and Business Class M2 and Western Star 4700, 4900 and 5700 vehicles. The steer axle spindle nut snap-ring locking feature may be incorrectly installed or missing from the left spindle nut at the spindle.
Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2021 Western Star 4700 and 5700 vehicles. A particular wire in the ground harness may be undersized, possibly resulting in a melted connector in the ground circuit harness. If the connector becomes damaged, under certain circumstances, the engine may stall without the ability to restart.
Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.
NHTSA recalls · summaries in NHTSA's own words
Service bulletins
What Western Star told its dealers about the 2021 Western Star 5700: known faults, fixes and updates.
| Bulletin | Summary |
|---|---|
| 11011076 | Warranty Information letter for Detroit Line or Line Seal, High Pressure Fuel Injector Standard Repair Time Updates |
| 11010143 | Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines |
| 11010131 | Customer Service Annoucement for Discolored Coolant Surge Tank on Heavy Duty Engine Product (HDEP) |
| 11010130 | Customer Service Annoucement for Heavy-Duty Engine Product (HDEP) Oil Separator Leaks |
| 11008508 | Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines |
| 11007517 | CX Advocate for ConMet Oil Pan Insert Additional Failures |
| 11005500 | CX Advocate for NOx conversion low faults. Update to CXA 6_24_NOx submission. |
| 11005494 | CX Advocate for ConMet Oil Pan Insert Additional Failures |
| 11003924 | CX Advocate communication for clutch bolts |
| 11003889 | CX Advocate communication for NOx conversion low faults |
| 11001976 | Customer letter regarding variable speed water pump. |
| 11000978 | Technical Service Bulletin for New Final Drive Over Heat Diagnostic |
| 10253879 | Service Solution for DEF Pump Wiring for Cummins CM2450 Engine Controller |
| 10214907 | Updated Western Star Service Bulletin for HVAC Actuator Replacement |
| 10210548 | Important Campaign Information Letter for DDC D21M1 Termination Date Extended. This letter is to inform you that a revised bulletin for Detroit Diesel Field Service Campaign D21M1, DT12 Transmission Drive Shaft Cover Plug Reseal has been EXTENDED for an additional three months. Please use the extended termination date for all work under D21M1 from this point forward. REVISION: D21M1 termination date extended to July 1, 2022. |
| 10208391 | Western Star Service Bulletin for DEF Connector Reinforcement Caps |
| 10202733 | ConMet Front Hub to Rotor Fasteners. On certain vehicles, the front rotor nuts may not be torqued to manufacturer specification. Loose components could cause damage to the ABS tone rings, the ABS sensors, and the anchor plate mounting fasteners. |
| 10202728 | SF626 Western Star Window Replacement Inspection Notification. This letter is to inform you that Field Service Campaign SF626 Western Star Window Replacement Inspection Notification campaign was released. |
| 10198595 | Western Star Service Bulletin for Key Fob ID Retention. Key fobs for remote keyless entry on Western Star vehicles are delivered in packages that include a unique ID for the fob. The ID is required when pairing the key fob with a vehicle. |
| 10198288 | Western Star Service Solution for Low Voltage Disconnect (LVD) Troubleshooting: Western Star 5700 and New 4700. |
| 10198286 | Customer Advisory Letter for 4-Hook Chain Hanger Replacement. |
| 10195575 | Service Solution SS 1033094 KUS Float Tube Fuel Level Sensor Inform... |
| 10193767 | Removable Front Tow Hook Changes |
| 10192962 | Paint Peeling, Hood. |
| 10191148 | Service Solution for DT12 Harness Chaffing - PT Can Faults. Transmission will not shift into Gear while driving or will not start and trigger multiple PT CAN Fault Codes. |
NHTSA manufacturer communications (public domain)
NHTSA investigations
Automatic Emergency Braking Errors
Automatic Emergency Braking Errors
NHTSA Office of Defects Investigation