Problems owners report
Complaints filed with NHTSA about the 2018 Western Star 5700, by the system named in each complaint. One complaint can name several.
- Forward collision avoidance1
NHTSA ODI complaints (public domain) · updated 23 Oct 2026 · 0 injuries and 0 deaths reported
Compared with other years
NHTSA ODI complaints by model year
Fatal crashes in the US
From 2020 to 2023, 3 2018 5700 vehicles were involved in crashes on US public roads in which someone died; 0 people died inside them. This is a count, not a crash rate: it grows with the number of cars on the road.
NHTSA Fatality Analysis Reporting System (FARS), crash years 2020–2023 (public domain)
Recalls in Canada
10 Transport Canada recalls for the 2018 Western Star 5700.
| 2021697 12 Nov 2021 | Electrical Issue: On certain trucks, the pass-through power stud (an electrical connection located on the bulkhead) may come into contact with the bulkhead. If this happ… |
| 2020488 16 Oct 2020 | Powertrain Issue: On certain trucks equipped with an Eaton automated manual transmission and electronic clutch actuator (ECA), a component within the clutch assembly cou… |
| 2019552 4 Nov 2019 | Structure Issue: On certain trucks, the strut-rod for the sleeper cab vent windows may not be properly attached. This could cause the vent window to over rotate and det… |
| 2019508 10 Oct 2019 | Structure Issue: On certain trucks, the baggage and/or sleeper side doors may not be properly attached to their hinges. This could cause the door(s) to detach while dri… |
| 2018714 19 Dec 2018 | Powertrain This recall was replaced by Transport Canada Recall No. 2020-488. On certain vehicles equipped with an Eaton automated manual transmission and electronic cl… |
| 2018550 9 Oct 2018 | Brakes On certain vehicles equipped with air disc brakes, the brake caliper mounting bolts may be incorrectly torqued. This could result in the caliper bolts loosenin… |
| 2018285 30 May 2018 | Brakes On certain vehicles equipped with air disc brakes, the brake caliper mounting bolts may be incorrectly torqued. This could result in the caliper bolts loosening… |
| 2017580 28 Nov 2017 | Brakes On certain vehicles equipped with certain air disc brakes, the brake caliper mounting bolts may be incorrectly torqued. This could result in the caliper bolts l… |
| 2017583 28 Nov 2017 | Brakes On certain vehicles with air brakes, after several hard brake applications, the brake light pressure switch may not activate the brake lights with a light appli… |
| 2017357 18 Jul 2017 | Structure On certain vehicles, certain tow hooks that are used for recovery purposes may have been incorrectly manufactured and may not meet material strength specificati… |
Transport Canada Vehicle Recalls Database · Contains information licensed under the Open Government Licence – Canada
Recalls
Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Western Star 4700, 4900, 5700, and 6900 trucks. The affected trucks have a power stud that passes through the bulkhead. In certain circumstances, the power stud may contact the bulkhead and result in an electrical arc.
Daimler Trucks North America LLC (DTNA) is recalling certain 2018-2019 Freightliner Cascadia, Business Class M2, 108SD, 114SD and 122SD and Western Star 4700, 4900 and 5700 vehicles. An internal component within the clutch assembly may fail, which in certain circumstances could allow the vehicle to move unexpectedly.
Daimler Trucks North America LLC (DTNA) is recalling certain 2016-2020 Western Star 4900 and 5700 vehicles equipped with sleeper cab vent windows. Due to improper adhesive, the vent window may detach from the vehicle.
Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2020 Western Star 4900 and 5700 vehicles. The adhesive bond may fail allowing the baggage or sleeper side door to separate from the hinges.
Daimler Trucks North America LLC (DTNA) is recalling certain 2018-2019 Freightliner 108SD, 114SD, 122SD, Cascadia, Business Class M2, Western Star 4700, 4900, and 5700 vehicles, equipped with certain Eaton ECA heavy-duty truck clutches. An internal component in the clutch assembly may fail, possibly resulting in unintended vehicle movement.
Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Freightliner 114SD, 122SD, 108SD, Cascadia and Business class M2 trucks, Freightliner Custom Chassis XBS, XCL, XCM, MT45, MT55, S2G, S2RV, XCR and XCS custom chassis and Western Star 4700, 4900 and 5700 trucks equipped with Detroit Axle axles. The affected vehicles may have loose steering and tie rod arm bolts.
Daimler Trucks North America, LLC (DTNA) is recalling certain 2018-2019 Freightliner 108SD, 114SD, Cascadia, Business Class M2, Freightliner Custom Chassis Corporation S2C 106 Cab, S2G Cab Chassis, XCL, XCM, XBS, XCP, XCR, Western Star 4700, 4900 and 5700 trucks. The brake caliper mounting bolts may have been insufficiently tightened.
Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Freightliner M2 Business Class, 108SD, 114SD and Cascadia trucks, Western Star 4700, 4900, and 5700 trucks, FCCC S2C 106 Cab, S2G Cab, XBR, XBS, XCL, XCM, XCP, XCR, and XCS chassis equipped with air disc brakes. The brake caliper mounting bolts on these vehicles may be insufficiently tightened, allowing the bolts to loosen.
Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Western Star 4700, 4900, 5700, and 6900 trucks. The affected trucks have a power stud that passes through the bulkhead. In certain circumstances the power stud may contact the bulkhead and result in an electrical arc.
Daimler Trucks North America, LLC (DTNA) is recalling certain 2008-2018 Freightliner Cascadia, Western Star 4700, 4900, 5700, and 6900 trucks. After hard brake applications, the brake light pressure switch may not activate the brake lights with a light application of the brake pedal.
Daimler Trucks North America (DTNA) is recalling certain 2018 Freightliner Cascadia, M2 Business Class, 114SD, and 122SD trucks, and Western Star 4700 and 5700 trucks. These vehicles have tow hooks used for recovery purposes that may fail during use.
Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.
NHTSA recalls · summaries in NHTSA's own words
Service bulletins
What Western Star told its dealers about the 2018 Western Star 5700: known faults, fixes and updates.
| Bulletin | Summary |
|---|---|
| 11011082 | CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check. |
| 11011076 | Warranty Information letter for Detroit Line or Line Seal, High Pressure Fuel Injector Standard Repair Time Updates |
| 11010186 | CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check. |
| 11010143 | Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines |
| 11008508 | Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines |
| 11007487 | Important Campaign Information letter for DDC D23M3 - Campaign Reactivated and Extended. Field Service Campaign D23M3 - GHG17 DETROITTM DD16 Vibration Damper Replacement has been extended for an additional 6 months. |
| 11005500 | CX Advocate for NOx conversion low faults. Update to CXA 6_24_NOx submission. |
| 11003889 | CX Advocate communication for NOx conversion low faults |
| 11001976 | Customer letter regarding variable speed water pump. |
| 11000978 | Technical Service Bulletin for New Final Drive Over Heat Diagnostic |
| 10214907 | Updated Western Star Service Bulletin for HVAC Actuator Replacement |
| 10210548 | Important Campaign Information Letter for DDC D21M1 Termination Date Extended. This letter is to inform you that a revised bulletin for Detroit Diesel Field Service Campaign D21M1, DT12 Transmission Drive Shaft Cover Plug Reseal has been EXTENDED for an additional three months. Please use the extended termination date for all work under D21M1 from this point forward. REVISION: D21M1 termination date extended to July 1, 2022. |
| 10208391 | Western Star Service Bulletin for DEF Connector Reinforcement Caps |
| 10207507 | Revised Western Star Service Bulletin for Drive Line Vibration. Minor note: added an update of document previously submitted. The related VMRS codes are added |
| 10202728 | SF626 Western Star Window Replacement Inspection Notification. This letter is to inform you that Field Service Campaign SF626 Western Star Window Replacement Inspection Notification campaign was released. |
| 10198595 | Western Star Service Bulletin for Key Fob ID Retention. Key fobs for remote keyless entry on Western Star vehicles are delivered in packages that include a unique ID for the fob. The ID is required when pairing the key fob with a vehicle. |
| 10198288 | Western Star Service Solution for Low Voltage Disconnect (LVD) Troubleshooting: Western Star 5700 and New 4700. |
| 10195575 | Service Solution SS 1033094 KUS Float Tube Fuel Level Sensor Inform... |
| 10193767 | Removable Front Tow Hook Changes |
| 10193706 | Air-to-Oil Coolers for DT12 in 5700 |
| 10192962 | Paint Peeling, Hood. |
| 10191148 | Service Solution for DT12 Harness Chaffing - PT Can Faults. Transmission will not shift into Gear while driving or will not start and trigger multiple PT CAN Fault Codes. |
| 10191143 | Detroit Field Service Campaign for DT12 Transmission Drive Shaft Cover Plug Reseal. Daimler Trucks North America LLC, on behalf of its DETROIT Powertrain Division, is initiating Field Service Campaign D21M1 on certain DT12 transmissions in order to reseal the bypass plugs of the drive shaft cover located in front housing. |
| 10190555 | Detroit Technical Service Letter for DD13 Cylinder Head and Cylinder Head Gasket Change. |
| 10190551 | Warranty Information letter announcing that DTNA is increasing the Standard Diagnostic Times (SDTs) shown. The updated after treatment system (ATS) diesel exhaust fluid (DEF) pump times will be applied to repair orders opened on or after April 12, 2021. |
NHTSA manufacturer communications (public domain)
NHTSA investigations
Automatic Emergency Braking Errors
Automatic Emergency Braking Errors
Daimler Trucks North America Recalls
NHTSA Office of Defects Investigation