The defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 CLA250, CLA250 4MATIC and CLA35 AMG 4MATIC, 2020-2021 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC and GLS580 4MATIC and 2021 GLE53 AMG Coupe, GLE63S AMG 4MATIC, GLS63 AMG 4MATIC and Maybach GLS600 4MATIC vehicles. The instrument cluster software may deactivate the illumination of certain interior switches (switch bar, overhead control unit, steering wheel) if the hazard lights are turned on and the ignition switch is in the 'off' position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
The risk
If the interior switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash.
The remedy
MBUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began March 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030019.
NHTSA's own wording · initiated by MFR
Vehicles covered
| Model | Model years |
|---|---|
| Mercedes-Benz AMG CLA35 | 2020 |
| Mercedes-Benz AMG GLE53 | 2021 |
| Mercedes-Benz AMG GLE63 S | 2021 |
| Mercedes-Benz AMG GLS63 | 2021 |
| Mercedes-Benz CLA 250 | 2020 |
| Mercedes-Benz GLE 350 | 2020, 2021 |
| Mercedes-Benz GLE 450 | 2020, 2021 |
| Mercedes-Benz GLS 580 4MATIC | 2020 |
| Mercedes-Benz GLS450 | 2020, 2021 |
| Mercedes-Benz GLS580 | 2021 |
| Mercedes-Benz Maybach GLS600 | 2021 |
Components: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
| Model | Year | Complaints | Recalls |
|---|---|---|---|
| Mercedes-Benz AMG CLA35 | 2020 | 4 | 8 |
| Mercedes-Benz AMG GLE53 | 2021 | 16 | 16 |
| Mercedes-Benz AMG GLE63 S | 2021 | 0 | 6 |
| Mercedes-Benz AMG GLS63 | 2021 | 2 | 10 |
| Mercedes-Benz CLA 250 | 2020 | 20 | 11 |
| Mercedes-Benz GLE 350 | 2020 | 91 | 27 |
| Mercedes-Benz GLE 350 | 2021 | 48 | 14 |
| Mercedes-Benz GLE 450 | 2020 | 26 | 32 |
| Mercedes-Benz GLE 450 | 2021 | 15 | 17 |
| Mercedes-Benz GLS 580 4MATIC | 2020 | 2 | 19 |
| Mercedes-Benz GLS450 | 2020 | 1 | 2 |
| Mercedes-Benz GLS450 | 2021 | 31 | 12 |
| Mercedes-Benz GLS580 | 2021 | 5 | 11 |
| Mercedes-Benz Maybach GLS600 | 2021 | 0 | 5 |
Other electrical system recalls in 2020
105 of the 782 recall campaigns reported to NHTSA in 2020 concerned the electrical system; Mercedes-Benz USA, LLC. filed 199 campaigns in all.
| 20V812000 28 Dec 2020 | Marion Body Works Inc. |
| 20V805000 21 Dec 2020 | SVI Trucks |
| 20V801000 18 Dec 2020 | Keystone RV Company |
| 20V790000 17 Dec 2020 | General Motors, LLC |
| 20V798000 17 Dec 2020 | Honda (American Honda Motor Co.) |
| 20V779000 15 Dec 2020 | Rosenbauer America |
| 20V783000 15 Dec 2020 | Halcore Group, Inc. |
| 20V781000 15 Dec 2020 | Ducati North America |
NHTSA recalls (public domain) · all recalls of 2020