The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 EQS450, S500, and S580 vehicles. The communication module software may restrict or disable the emergency call system (eCall).
The risk
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
The remedy
The communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed February 23, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022010006.
NHTSA's own wording · initiated by MFR
Vehicles covered
| Model | Model years |
|---|---|
| Mercedes-Benz EQS 450 | 2022 |
| Mercedes-Benz S 500 4MATIC | 2022 |
| Mercedes-Benz S 580 4MATIC | 2022 |
Components: ELECTRICAL SYSTEM:SOFTWARE | COMMUNICATION: AUTO CRASH NOTIFICATION
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
| Model | Year | Complaints | Recalls |
|---|---|---|---|
| Mercedes-Benz EQS 450 | 2022 | 34 | 13 |
| Mercedes-Benz S 500 4MATIC | 2022 | 21 | 9 |
| Mercedes-Benz S 580 4MATIC | 2022 | 25 | 8 |
Other communication recalls in 2021
2 of the 988 recall campaigns reported to NHTSA in 2021 concerned the communication; Mercedes-Benz USA, LLC filed 180 campaigns in all.
| 21V072000 12 Feb 2021 | Mercedes-Benz USA, LLC |
NHTSA recalls (public domain) · all recalls of 2021