The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
The risk
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
The remedy
MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.
NHTSA's own wording · initiated by MFR
Vehicles covered
Components: COMMUNICATION: AUTO CRASH NOTIFICATION | COMMUNICATION
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
| Model | Year | Complaints | Recalls |
|---|---|---|---|
| Mercedes-Benz AMG E53 | 2020 | 3 | 10 |
| Mercedes-Benz AMG E63 | 2018 | 0 | 3 |
| Mercedes-Benz AMG GLC43 | 2019 | 6 | 8 |
| Mercedes-Benz AMG GT53 | 2020 | 1 | 7 |
| Mercedes-Benz AMG GTA | 2018 | 0 | 1 |
| Mercedes-Benz C 300 | 2017 | 216 | 15 |
| Mercedes-Benz C 300 | 2018 | 99 | 18 |
| Mercedes-Benz C 300 | 2019 | 69 | 17 |
| Mercedes-Benz CLA 250 | 2018 | 41 | 9 |
| Mercedes-Benz CLA 250 | 2019 | 23 | 6 |
| Mercedes-Benz CLA 250 | 2020 | 20 | 11 |
| Mercedes-Benz CLA250 | 2017 | 28 | 10 |
| Mercedes-Benz CLS 450 | 2020 | 5 | 5 |
| Mercedes-Benz E 300 | 2018 | 32 | 7 |
| Mercedes-Benz E 300 | 2019 | 29 | 8 |
| Mercedes-Benz E 400 | 2018 | 23 | 13 |
| Mercedes-Benz E300 | 2017 | 132 | 16 |
| Mercedes-Benz GLA 250 | 2017 | 31 | 9 |
| Mercedes-Benz GLA 250 | 2018 | 50 | 12 |
| Mercedes-Benz GLA 250 | 2019 | 29 | 11 |
| Mercedes-Benz GLA 250 | 2020 | 11 | 5 |
| Mercedes-Benz GLA 250 | 2021 | 18 | 9 |
| Mercedes-Benz GLC 300 | 2018 | 87 | 12 |
| Mercedes-Benz GLC 300 | 2019 | 47 | 12 |
| Mercedes-Benz GLC 300 | 2020 | 69 | 16 |
| Mercedes-Benz GLC 300 | 2021 | 67 | 9 |
| Mercedes-Benz GLC 350 | 2019 | 5 | 3 |
| Mercedes-Benz GLC300 | 2017 | 100 | 12 |
| Mercedes-Benz GLE 350 | 2018 | 40 | 7 |
| Mercedes-Benz GLE 400 | 2019 | 9 | 4 |
Other communication recalls in 2021
2 of the 988 recall campaigns reported to NHTSA in 2021 concerned the communication; Mercedes-Benz USA, LLC filed 180 campaigns in all.
| 21V00J000 27 Dec 2021 | Mercedes-Benz USA, LLC |
NHTSA recalls (public domain) · all recalls of 2021